教育、教学行业如何实施ISO9000质量管理体系认证（ISO9001）
Education, education industry how to implement the ISO9000 quality management system certification ( ISO9001 )
　　90年代后，我国把教育摆在优先展开得战略地位，面向现代化、面向世界、面向未来、加快教育革新和展开，以进一步提高我国人民素质，培育大批顺应社会主义市场经济树立事业展开的人才。
After 90 time, our country to give priority to developing education in strategy position, face modernization, face the world, face future, accelerate reform and development, in order to further improve our country people's quality, train a large number of adapting to the socialist market economy construction development talent.
　　目前，我国已初步构成了多层次、多方式、学科门类基本完全的教育体系，但无论是大学、中学和小学等学历教育，还是各种方式的非学历教育，都有一个提高和动摇教育与培训质量的成果，而要提高教育与培训质量，就必需宣贯实施ISO9000族标准，树立科学有效的教育效力质量体系。
At present, China has initially formed a multi-level, in various forms, including almost all subjects of the education system, but whether it is a university, middle school and primary school, education, or various forms of non diploma education, there is a raise and stabilize the education and training quality problems, and to improve the education and training quality, we must follow the implementation of ISO9000 standards, establish a scientific and effective quality system of educational service.
　　一、 教育效力质量体系及其特点
One, the quality of education service system and its characteristics
　　各类院校或培训中心的教育效力质量体系是实施教育质量管理所需的组织结构、顺序、进程和资源。任何一个院校或培训中心，要树立教育效力质量体系，首先要树立一个科学、合理、精干、高效的组织结构，制定文件化的教育顺序，完善有效的教育进程网络和师资、设备、仪器等资源。由于一切的教育活动都是经过进程来完成的，因此，在识别教育与培训需求到评定这些需求能否失掉满足的各阶段教学义务中，影响教育质量的相互作用活动的概念方式，即教育效力质量环的确定，成为谋划教育效力质量体系，尤其是适用于院校或培训中心内部管理化教育质量管理体系的首要成果。
Various schools or training center of education service quality system is to carry out education quality management the necessary organizational structure, procedures, processes and resources. Any institutions or training center, to establish the education service quality system, the first to establish a scientific, reasonable, capable, efficient organization structure, develop documented education program, perfect and effective education network and teachers, facilities, equipment and other resources. Because of all the education activities are all through the process, therefore, in recognition of education and training needed to assess whether those needs are met at all stages of teaching work, affect the quality of education interaction activity concept model, namely the education service quality loop become identified, planning education service quality system, especially suitable for in schools or training center internal management of education quality management system problems.
　　依据院校与培训中心的理论，参照国际效力质量管理标准的准绳，我们可以编制出教育效力质量环。
On the basis of colleges and training center is actual, in reference to the international standard of service quality management principles, we can produce the education service quality loop.
　　教育效力质量体系具有下列四个特点：
The quality of education service system has the following four features:
　　（1） 院校或培训中心的“产品”是先生或学员。
( 1) university or training center "product" is the student or trainee.
　　无论什么院校或培训单位，都是教育效力组织，其产品普通是其提供的知识和效力。但是，先生或学员既是知识的接受者，又是教育效力的对象，因此，某种意义上可以说，先生或学员就是院校和培训中心的“产品”。
No matter what the school or training units, are educational service organization, its products are generally provide the knowledge and service. However, the students not only knowledge of the recipient, and education is the object of the service, thus, a certain sense, the students are learning and training center "product".
　　（2） 院校或培训组织的直接顾客是先生（员），但最终顾客还是先生（员）的接纳或义务单位。
( 2) university or training organization direct customer is the student (s), but in the end, the customer or student ( member) to receive or unit of work.
　　宽广先生或学员是院校或培训组织所提供产品（即软件和效力）的接受者，因此，应该把虚伪光阴或学员视为顾客或直接顾客，只需充分调动其学习积极性，配合教育，才干发作良好的教育效果。但是院校或培训机构的最终顾客还是先生的接纳单位和学员的义务单位，它们是院校或培训机构教育培训质量好坏的最终判定者。
The majority of the students are university or training organization by providing products (i.e., software and services ) recipients, therefore, should the false time or students as customers or direct customers, fully mobilize the enthusiasm of their learning, with education, in order to produce a good educational effect. But college or training institutions to final customer or student receiving unit and student work units, they are learning or training institutions for the quality of the final judgment.