ISO9000质量认证能给医院管理带来什么？
The ISO9000 quality certification to hospital management bring?
    1．实施ISO9000的内在效益：
1 implementation of the ISO9000 internal benefit:
    规范化各部门职责，变定性的人制为定量的法制，提高效率。日前医疗服务机构一般都有各部门的职责和作业流程，但大部份是框架式的规定，未深化及细化，使各部门在实际工作上易产生扯皮、推诿现象。ISO9000体系的导入将可以细化及深化部门职责及各作业流程进而消除这种现象。
Standardization of various departments, variable qualitative system for quantitation of the legal system, improve the efficiency of. A few days ago medical service agencies generally have the responsibilities of various departments and work flow, but most of it is frame rules, not deepen and refine, make each section in the actual work is easy to produce the dispute over trifles, prevarication phenomenon. ISO9000 system implementation will be able to refine and deepen the responsibilities of departments and the operation flow and eliminate this phenomenon.
    加大管理力度，规范医疗过程，减少资源浪费及不必要的成本。由于医疗院所均持"救人第一"观念，这种观念运用不当可能形成松散式管理而易造成资源浪费。导入ISO9000体系后将采取目标式管理，明确各部门质量目标，对如何配置适当资源以及如何最好利用这些资源均是管理评审和质量策划的主要任务。
Strengthen management, standardize the medical process, reduce the waste of resources and unnecessary cost. Because the medical institutes were held " people first" concept, the concept of improper use may form loose management which is easy to cause the waste of resources. Import ISO9000 system will take the target management, various departments clear quality objectives, on how to configure the appropriate resources and how best to use these resources are the management review and quality of the main tasks of planning.
    导入ISO9000体系的过程是全员参与的过程，使医疗服务机构的中、高层管理人员通过亲自参与体系策划、编写文件、运行、改进等工作，获得一次深入的培训，对如何管理所辖区域的工作建立起一套思路，对整个医疗服务机构的管理有相当大的帮助。
Import ISO9000 system is the process of full participation in the process, the medical service institutions, senior management through personally involved in the system planning, preparation, operation, and improvement of file work, get a thorough training, on how to manage regional work to establish a set of ideas, to the medical service management there is considerable help.
    改善医疗观念，落实视病人如亲人的医德。为适应市场竞争的需要，医疗机构的观念也应在治病救人的基础上强化服务观念。推动ISO9000体系后将引导医护人员建立以病员为中心的服务观念，充分掌握客户的需要，彻底改善整体服务体系，提高竞争力。通过规范服务过程，不间断地对员工进行有效的培训，纠正预防措施及体系内部审核，也可以有效减小服务质量的可变性，减小风险，使医院提供的服务具有稳定的质量，并能够持续改善，确保医院的永续经营。
The improvement of medical concepts, implementation of depending on the patient such as family ethics. To meet the needs of market competition, the concept of medical institutions should also be on the mend his ways to save him on the basis of strengthening service conception. Drive ISO9000 system will guide the staff to establish the idea of serving, a full grasp of customer needs, to improve the overall service system, improve the competitiveness of. Through standardized service processes, without interruption to the staff for effective training, corrective and preventive actions and internal audit, but also can effectively reduce the service quality variability, reduce risk, make the hospital services provided with stable quality, and can continue to improve, to ensure the sustainable development of hospital.
    2． 实施ISO9000的外在效益：
2 implementation of the ISO9000 external benefit:
    证明本机构具有持续提供优质服务的能力，塑造安全和可信赖的机构形象，满足客户的期望。
The organization has continued to provide quality services, create safe and reliable corporate image, to meet customer expectations.
    推行国际标准化的管理，完成管理上的国际接轨，满足社会的期望。
The implementation of the international standardization of the management, complete the management of international standards, to meet the expectation of the society.
    增强竞争力，吸引更多的客户，控制医疗事故风险，提高收益，满足医疗服务机构最高管理者的期望。
Enhance competitiveness, attract more customers, to control the medical accident risk, increase profit, satisfy the medical service institutions, top management 's expectations.