服务认证流程 企业需要售后服务认证时评审前期的工作准备步骤
Service certification process enterprises need to review the preparatory steps in the earlier period when the after-sales service certification is required
（1）培训一定数量的售后服务管理师。
(1) training a certain number of after-sale service managers.
（2）对企业目前的服务体系文件、制度文件进行梳理，编制成册（需要时可寻求中鸿认证咨询协助咨询）。
(2) reviews the current business services system files, file system, documented (may need to seek advisory unit consultation).
（3）提交认证申请表。
(3) submit the application form of authentication.
（4）与认证中心签订合同，初步约定评审时间；同时可进一步修订服务手册和制度等。
(4) a contract is signed with the certification center, and the evaluation time is preliminarily agreed; at the same time, the service manual and system can be further revised.
（5）准备好现场评审安排（人员、交通、办公场地等），与评审组获得充分沟通，确定评审时间。
(5) prepare on-site evaluation arrangements (personnel, transportation, office space, etc.), communicate with the review team and determine the review time.
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