服务认证 售后服务体系的基础要点
Basic points of service certification after service system
1、告知：在产品说明书的编辑过程中加入产品设计及服务的理念，对最终客户直接阐述；
1, informing: to add the idea of product design and service to the editing process of the product instructions, and to explain to the final customer directly;
2、网上在线实时服务：建立完备的服务性网站，提供相应的终端远程服务,包括售后服务维修操作手册（提供下载），常见问题解答（在线）；
2, online online real-time services: establish a complete service website, provide the corresponding terminal remote services, including after-sales service operation manual (download), FAQ (online).
3、声讯服务；
3, voice service;
4、现场服务；
4. Field service;
5、反应速度以及服务效率。
5, reaction speed and service efficiency.
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