吴霞老师优势课程——商务礼仪.
Wu Xia teacher advantage -- business etiquette course.
课程时长：1-2天（6小时/天）
Course duration : 1-2 days ( 6 h / day )
课程对象：希望提升职业形象、完善个人行为举止的企业员工、中高层领导
Curriculum object: hope to enhance the image of occupation, perfect the individual behavior of company staff, in the senior leadership
销售人员、职场人士、新进职员等。
Sales personnel, professionals, such as the new employees.
课程大纲：
Course outline:
第一部分：礼仪概述
The first part: Etiquette
一、 认识礼仪、现代商务礼仪
One, understand etiquette, business etiquette
二、 现代商务礼仪的应用目的
In two, the purpose of application of modern business etiquette
三、 使用礼仪的原则
Three, the use of etiquette principle
第二部分：商务交往礼仪
The second part: Business Etiquette
一、公务行为礼仪
One, public etiquette
1、握手礼
In 1, the handshake ceremony
1) 正确的握手方式
1) a correct handshake
2) 错误的握手方式
2) error handshake
3) 握手的顺序
3) handshake sequence
4) 握手的禁忌
4) taboo to shake hands
2、介绍礼仪
2, introduction to the liturgy
1) 自我介绍四要素
1) self introduction four elements
2) 正确为他人做介绍
2) the right to do the
3) 掌握集体介绍的原则
3) master the collective describes principles
3、名片礼仪
In 3, the name card etiquette
1) 递送名片的规范方式
1) delivery business card standard
2) 接受名片的规范方式
2) receive a card specification method
3) 如何正确交换名片
3) how to exchange business cards
4) 使用名片的禁忌
4) the use of card taboo
4、电话使用礼仪
In 4, the manner of using telephone
1) 如何塑造良好的电话形象
1) how to create a good phone image
2) 接电话的基本流程
2) the phone basic flow
3) 拨打电话的六大原则
3) call the six principles
4) 电话礼仪细节
4) telephone etiquette details
5) 移动电话使用礼仪
5) use of mobile phone etiquette
第三部分：商务举止礼仪
The third part: business etiquette manners
一、 仪态举止对于职场人士的重要性
One, the importance of manners manners for professionals
二、 商务人士举止动作的四忌
Two, business professionals of avoid action
三、 商务人士基本仪态礼仪
Three, business people basic manners etiquette
1、站姿礼仪
1, standing posture etiquette
a、男性稳健的站姿
A, male dovish stance
b、女性优雅的站姿
B, women elegant stance
2、坐姿礼仪
In 2, sitting posture etiquette
a、男性坐姿
A, male sitting posture
b、女性坐姿
B, female sitting posture
c、坐姿礼仪与禁忌
C, sitting posture etiquette and taboo
3、眼神礼仪
3, look etiquette
a、眼神禁忌
A, look taboo
b、正确的眼神
B, the right eye
c、男女眼神禁忌
C, men and women look taboo
四、常见肢体语言与各国差异
Four, common body language and national differences
五、不宜出现在办公室里的五大行为恶习
The five, should not appear in the office five big bad behavior
第四部分:商务接待礼仪
The fourth part: business reception etiquette
1、迎接宾客的三大原则
1, to welcome the guests three big principles
2、待客过程中的举止礼仪
2, hospitality during manners etiquette
A、斟茶倒水的礼仪
A, pour etiquette
1) 倒水与持杯的标准方式
1) water and holding a cup in the standard manner
2) 放置水杯的顺序
2) placing cups sequence
3) 如何正确为宾客添水
3) how to correct for the guests to add water
B、接待中的引导礼仪
B, in the reception etiquette guide
1) 行走引导
1) Travel Guide
2) 电梯引导
2) the elevator guide
3) 上下楼梯引导
3) up and down the stairs lead
3、 接待中的次序礼仪
In 3, the order of reception etiquette
1) 会晤座次礼仪
1) with seating etiquette
2) 乘车座次礼仪
2) car seating etiquette
3) 涉外交往国旗的排序
3) foreign exchange flag sort
4、与宾客的沟通礼仪
4, communicate with guests etiquette
1) 称呼礼仪
1) call etiquette
2) 商务沟通五不谈
2) business communication five don't talk
3) 私人问题五不问
3) private question five asks
5、送客礼仪两大原则
5 saw the etiquette, two principles
第五部分：商务形象礼仪
The fifth part : the image of business etiquette
一、 职场形象塑造五大原则