【企业管理培训课程】营业厅员工职业素养训练提升-刘疆老师
发布时间: 2011-11-01 12:36 点击：
【企业管理培训课程】营业厅员工职业素养训练提升-刘疆老师
Enterprise management training course [ ] business office staff occupation literacy promotion
【课程大纲】：
[ ] the syllabus:
◆ 新世纪发展趋势
The development trend in the new century
市场与客户的变化
Customers and market changes.
变化的启示
Changes of the enlightenment.
机会与机遇
Chances and opportunities.
◆ 明确工作动力：找回自我，认识真我
The clear power: find yourself, to know
为什么而工作？
Working. Why?
你到底想要什么样的生活？
Are you need what kind of life?
有没有做过自我剖析？
Self analysis. Did you do?
怨天尤人与杞人忧天
Blame everyone and everything but not oneself and to entertain imaginary or groundless fears.
企业人成功方程式 KASH
Business success formula KASH.
知识、态度、技能与习惯
Knowledge, attitudes, skills and are used
◆ 培训精神建立
The spirit of the establishment of training
企业培训的性质：教育和训练的区别
The nature of enterprise training are: education and training of the difference between
企业人（成人学习的目的）
Are business people ( adult learning purposes)
正确的学习心态
Are the correct learning mentality
◆ 态度与观念
The attitude and concept
积极工作心态的建立
Positive work attitude is established.
观念探讨
The concepts of.
思维转变
The shift in thinking.
◆ 企业人应有的观念认知
Business people should have the concept of cognitive
忠诚心态
Mentality of loyalty.
责任心
Sense of responsibility.
双赢
A win-win situation.
个人魅力塑造
Personality shaping.
自觉意识 －－ Be a mail-man
Consciousness Be a Mail-man.
竞争意识
The sense of competition.
团队意识
The team consciousness.
目的与问题意识
Purpose and problem consciousness.
创造力
Creativity.
◆ 职场技能浅谈
Discussion on the professional skills
企业人际关系处理
The enterprise interpersonal relationship.
有效沟通技巧
Effective communication skills.
目标管理
The target management.