【企业管理培训课程】营业人员情绪与压力管理-刘疆老师
发布时间: 2011-11-01 12:30 点击：
【企业管理培训课程】营业人员情绪与压力管理-刘疆老师
Enterprise management training course [ ] business personnel of emotion and stress management - miss Liu Jiang
【课程大纲】：
[ ] the syllabus:
解析情绪：情绪与情商
The analysis of emotion: emotional quotient
情绪认知
Tens of emotional cognition
情绪是什么
Tens of emotion is what
原始的情绪沉淀
Tens of primitive emotion precipitation
情绪状态
Tens of mood state
情绪产生过程
Tens of emotional process
认知积极的情绪
Tens of cognitive active emotion
情商的概念
That the concept of EQ
EQ与IQ
Tens of EQ and IQ
情商理论发展
Tens of EQ theory development
衡量EQ的因素
Tens of EQ factor measure
成功人士情绪特点
Tens of successful emotional characteristics
情绪管理与工作
Tens of emotional management and job
情商所决定的沟通技能
The EQ is determined by the communication skills
控制行为的冲动性
Tens of controlling the behavior of impulsive
学会弯曲，退后一步
Tens of society bent, a step back
识别他人的情绪
Tens of recognition of emotions in others
幽默
Tens of humor
宽容
Tens of tolerance
赞美与鼓励
Tens of praise and encouragement
对别人感兴趣
Tens of interested in others
压力的来源
The pressure source
什么是工作压力
Tens of what is working pressure
压力的症状
Tens of stress symptoms.
压力的根源
Tens of the source of pressure
个人性格对工作压力的影响
Tens of individual characteristics on the effects of work pressure
人对压力作用的表现
Tens of people on the pressure effects on the performance of
压力与工作绩效
The stress and job performance
关注职场压力危机
Tens of attention to workplace stress crisis
认识职场压力
Tens of workplace stress
◆ 纾解工作压力的方法
The release work pressure method
积极的压力管理策略
Tens of positive stress management strategy
自我放松技术
Tens of self relaxation technique