班组长高效沟通培训（2天）－闫伟老师
High efficiency team communication training ( 2 days) - miss Yan Wei
【课程目标】
[ objectives ]
 了解和掌握高效沟通的方法与技巧；
Understanding and mastering the methods and skills for effective communication;
 构建管理语言、管理思想，提高本人和组织沟通能力，建立企业良好沟通环境。
In construction management language, management ideas, improve their communication ability and organization, establish good corporate communication environment.
【课程特色】
[ ] curriculum characteristics
 为了确保学习的有效性，本课程将采用讲解、测评分析、案例分析、互动讨论、音像视频等综合教学方法，满足不同风格学员的学习要求。
Is to ensure that learning effectiveness, the courses will be used to explain, evaluation analysis, case analysis, interactive discussion, video and other comprehensive teaching methods, to meet the different requirements of students learning style.
【课程对象】
[ ] curriculum object
 一线班组长、基层员工。
In line leaders, employees.
【课程大纲】
[ ] the syllabus
第一讲   班组管理的基本认知
The team management of the basic cognition
 管理的基本概念
In the basic concepts of management
 班组文化与班组建设
In team culture and team building
 班组与班组长的地位
In team and team leader position
 班组长的管理水平现状
In the management of squad group leader level current situation
 班组长的角色认知
In team leader role cognition
 班组长的使命和作用
In the mission and role of team leader
 班组长的职责与权限
In class leader the responsibility and authority
 班组长的素质与技能
In the quality of squad group leader and skills
 班组长权威力的来源
Team power source is the right length
第二讲  管理沟通的基本认知
Second basic cognitive management communication
一、管理的实质就是沟通
One, management is the essence of communication
 有效沟通的重要意义
Effective communication is the important significance
 影响沟通的主要原因
The main reason is influence communication
 有效沟通的三大原则
In the three principles of effective communication
 有效沟通的两种方式
Effective communication in two ways
 沟通的对象和渠道
Is object of communication and channel
 沟通相关关系的理解
Understanding of the relationship is communication
 沟通能力自我测评
In communication ability self evaluation
二、压力与情绪对沟通的影响
In two, stress and mood on communication effect
 职业人士常见的压力问题
Is occupation people common pressure problems
 压力适宜度自我测评
In pressure suitability self evaluation
 职场压力引起情绪困扰
Workplace stress caused by emotional distress
 沟通中别让情绪惹了祸
Don't let the mood is communication in trouble
 案例:“邮件门”事件
In case:" mail door" incident
 控制情绪的三种方法
In emotional control three methods
 训练情绪的八个方面
In eight aspects of training mood
 调整心态到最佳状态
Be attitude adjustment to the best state
 有效平衡工作与生活
Be effective in balancing work and life
 训练你的压力适宜度
By training your pressure suitability
 和谐人际关系的建立
In establishment of harmonious interpersonal relationships
第三讲   管理沟通的基本技能
Article 3 the management communication skills
一、沟通的障碍及解决方法
One, communication barriers and Solutions
 沟通视窗理论及其运用
In communication theory and its application in Windows
 把握沟通的时机
It grasps the communication time
 选择沟通的地点
In select locations
 沟通时的座位安排
In communication with the seating arrangements
 沟通过程中常见的障碍
In the communication process of common disorders
 做一个受人欢迎的人
Is a popular person
 与交流对象进行调频
It and communication object FM
 充分运用沟通的基本技能
By making full use of the basic communication skills
二、听——同理心倾听
Two, listen -- empathic listening
 “听”字的繁体写法
" Listen" is the word complex.