ISO质量认证：迈向服务型政府的“通行证”？
The ISO quality certification: towards a service type government "pass"?
现如今，政府部门通过ISO质量认证已经不再是什么新鲜事儿了。据不完全统计，截至目前，我国各类通过ISO质量认证的行政部门已达千余家，从公检法、技监、税务、卫生、体育、水利、海关到最基层的政府部门街道办事处、乡镇政府，几乎涵盖了所有的职能部门。 “政府部门纷纷进行ISO9000质量管理体系认证，顺应了政府管理规范化、科学化的发展趋势，顺应了建设服务型政府的时代要求。”有专家表示。
Nowadays, the government through the ISO quality certification is not a new thing. According to incomplete statistics, at present, our country all through the ISO quality certification administration already amounted to more than 1000, from public security, supervision, taxation, health, sports, water conservancy, customs to the most grass-roots government office of the streets, township government, covering almost all of the functions of the department. " Government departments have the ISO9000 quality management system certification, comply with government standardized management, scientific development tendency, comply with the requirements of the times of service oriented government construction." Experts say.
　　从通常意义上看，ISO9000质量管理体系是适用于生产企业的一种质量管理方式，它所针对的有效对象是企业。那么，政府机关导入ISO9000的实施效果如何？在政府自身改革已经如箭在弦的今天，ISO质量认证，是否是一张迈向服务型政府的“通行证”？
Normally, the ISO9000 quality management system is applicable to the production of a kind of of the enterprise quality management mode, for which it is the enterprise effective object. So, the government into ISO9000 executive effect how? In the reforms of the government itself had been poised to strike today, ISO quality certification, is a service type government "pass"?
认证热情高涨
Certification of enthusiasm
　　随着政府部门创新管理意识的提高，近年来，我国地方政府通过ISO质量管理体系认证的热情日渐高涨。
With the government innovation management awareness, in recent years, our country local government through the ISO quality management system certification of the growing enthusiasm.
　　2004年4月，广东省江门市政府宣布，将市直机关单位分两批，导入ISO9001：2000质量管理体系，并以此作为提高政府的服务意识、打造服务型政府的一记“重拳”。
In 2004 April, Guangdong Province, Jiangmen city hall announced, the organs directly under the unit in two batches, import the ISO9001 : 2000 quality management system, so as to raise the governmental service consciousness, build service type government a" heavy fist".
　　根据江门市有关部门提供的数据，ISO质量管理体系运行以来，办公室一般文件的办文时间由系统运行前的7天－15天缩减到3天－5天，并有2／3的文件在当天办结；工作重大差错率为零，有效投诉为零，测评目标达标率100％。
According to the Jiangmen city departments to provide data, the ISO quality management system operation since the office, general file do article time by system operation before the 7 day 15 days cut to 3 days 5 days, and 2 / 3 files in the completed; work significant error rate to zero, effectively zero complaints, evaluation target standard rate of 100%.
　　江门市卫生局一位负责人表示，ISO质量管理体系的有效运行，使该局“基本做到了凡事有人负责、凡事有章可循、凡事有据可查、凡事有人监督、凡事都有结果，较好促进了行政管理的制度化、规范化、法制化，逐步形成了过程控制与防错机制，基本可以做到‘防错于未然’，工作质量和效率得到进一步提高。”
Jiangmen City Health Bureau official said, ISO quality management system and effective operation, so that the bureau" basically everything someone is responsible for all things, rule-based, well documented, it is supervised, everything has better results, improve the administrative management system, standardization, legal system to change stage by stage, forming process control and error prevention mechanism, which can be ' mistake proofing measures ', working quality and efficiency can be further improved."
　　广州市目前也已有地税、城管、司法等多个政府机构通过ISO认证。对此，广州某城管部门有关人士表示，通过导入ISO质量管理体系，确立了“执法就是服务”的理念，形成了“做事讲究”的工作态度、“过程控制”的工作模式、“持续改进”的工作方法，使城管执法更加文明、服务更加到位，提高了城市管理和行政执法的质量。
Guangzhou city currently has local taxation, urban management, judicial and other government agencies certified by ISO. In this regard, a Guangzhou area departments concerned, by introduction of ISO quality management system, establish a " law enforcement is service" concept, formed " do good" work attitude," process control " mode," continuous improvement " working method, make the urban management law enforcement more civilized, more services in place, improve the city management and administrative law enforcement quality.
遭遇“水土不服”
Experience the climate does not suit one.""