ISO9000：2008认证标准简介――八项质量管理原则
ISO9000: 2008 certification standard -- the eight quality management principles
    质量管理原则
Quality management principles
    为了成功地领导和运作一个组织，需要采用一种系统和透明的方式进行管理。实施并保持持续改进其业绩的管理体系，可使组织获得成功。质量管理是组织各项管理的内容之一。
In order to successfully lead and functioning of an organization, you need to adopt a systematic and transparent management mode. Implement and maintain the continuous improvement of its performance management system, can make the organizational success. Quality management is the management of organization.
    八项质量管理原则已得到确认，最高管理者可运用这些原则，领导组织进行业绩改进。
The eight quality management principles have been identified, top management can use these principles, leadership and organizational performance improvement.
    八项质量管理原则
The eight quality management principles
    原则一：以顾客为关注焦点
Principles: customer focus
    组织依存于顾客，因此，组织应当理解顾客当前和未来的需求，满足顾客要求并争取超越顾客期望。   
Organizations depend on their customers and, therefore, the organization should understand current and future customer needs, meet customer requirements and strive to exceed customer expectations.
    理解要点：
Understand the main points:
    1.顾客是组织存在的基础。应将理解和满足顾客的要求作为首要工作来考虑，并以此安排所有的活动。
1 customers are the basis of the existence of organizations. Should understand and meet the requirements of customers as the primary work to consider, and to arrange all the activities.
    2.顾客的要求是不断变化的。因此组织应了解顾客未来的需求。并争取超越顾客的期望。
2 customer demand is changing. Therefore, organizations should understand customer needs for the future. And strive to exceed customer expectations.
    3.组织应明确谁是自己的顾客、调查并判断顾客的要求是什么、研究如何满足顾客的要求。
3 organizations should be clear who is your customer, investigate and determine customer demand is what, on how to meet the requirements of customers.
    4.有助于为组织获得更大的效益。
4 contributes to obtain greater benefits for the organization.
    原则二：领导作用
Principle two: the role of leadership
    领导者确立组织统一的宗旨及方向。他们应当创造并保持使员工能充分参与与实现组织目标的内部环境。
Leaders establish unity of purpose and direction of the organization. They should create and maintain the staff can participate fully and realize the target of organization internal environment.
    理解要点：
Understand the main points:
    1.确立组织的宗旨和方向。确定组织总的方针和目标，确定发展方向，制定组织的远景规划。
In 1 the establishment of organization 's purpose and direction. Determine the organization 's policies and objectives, determine the direction of development, to develop organizational vision.
    2.建立组织机构，规定各级各部门的工作准则、职责和权限，协调各部门工作。
2 to establish organization, regulation departments at all levels work rules, duties and privileges, to coordinate the work of various departments.
    3.创造良好的内部环境，使全体员工能理解组织的目标并动员他们为实现这些目标而努力工作。
3 create a good internal environment, so that all staff understand the objectives of the organization and to mobilize them to achieve these goals and work hard.
    原则三：全员参与
Principle three: full participation
    各级人员都是组织之本，只有他们的充分参与，才能使 他们的才干为组织带来收益。
All staff at all levels is the organization of this, only their full participation, to make their abilities to be used for the organization's benefit.
    理解要点：
Understand the main points:
    1.组织的所有员工是组织的基础，要搞好组织的质量管理必须有全体员工的积极参与。
1 organizations of all employees are organized basis, to improve the organization's quality management must have the active participation of all employees.
    2.为了充分发挥每一个员工的作用，组织需对员工进行教育，包括质量意识、职业道德和敬业精神教育，激发员工的积极性和责任感。
2 in order to give full play to each employee's role, the organization of staff education, including the quality consciousness, occupation ethics and professionalism education, stimulate staff 's enthusiasm and sense of responsibility.
    3.为了充分发挥每一个员工的作用，组织需对员工进行适当的培训，使之具备足够的知识、技能，能够胜任自己的工作。
3 in order to give full play to each employee's role, the organization of staff with appropriate training, so as to have adequate knowledge, skills, able to work their own competence.
    原则四：过程方法
Principle four: process method
    将活动和相关的资源作为过程进行管理，可以更高效地得到期望的结果。
The activities and related resources are managed as a process, which can efficiently achieve the desired result.
    理解要点：
Understand the main points:
    1.过程方法：系统地识别和管理组织所应用的过程，特别使是这些过程之间的相互作用。
1 process approach: the systematic identification and management of the application process, especially the process of the interaction between.
    2.可有效地使用资源、降低成本，可使质量管理体系运行进入持续改进的动态循环，更好地达到顾客满意。
2 may the effective use of resources, reduce the cost, can make the quality management system operation in the continuous improvement of dynamic cycle, the better to achieve customer satisfaction.
    3.识别过程：识别所需过程，确定过程的顺序和相互作用。
3 recognition process: identify the process, determine the sequence and interaction.
    4.管理过程：控制过程的输入、输出、活动和资源。
4 management processes: process control input, output, activities and resources.
    5.持续改进：提高过程的有效性和效率。
5: continual improvement of the effectiveness and efficiency of the process.
    原则五：管理的系统方法
Principle five : a systems approach to management
    将相互关联的过程作为系统加以识别、理解和管理，有助于组织提高实现目标的有效性和效率。
The interrelated processes as a system to identify, understand and manage, help the organization to improve the effectiveness and efficiency to achieve goals.
    理解要点：
Understand the main points:
    1.系统：相互关联或相互作用的一组要素。也称为体系。要素的集合构成了系统，一个的大复杂的系统可由若干个子系统构成。
1: system of interrelated or interacting in a group of elements. Also known as the system. A collection of factors constitute the system, a large complex system can be composed of several sub-systems.
    2.对构成系统的过程予以识别、理解并管理可使过程相互协调，最大限度地实现预期目的。
The system is composed of 2 process to identify, understand and manage the process of mutual coordination, to maximize the expected purpose.
    3.质量管理体系方法是管理的系统方法在质量管理体系中的具体应用。对组成质量管理体系的各过程加以识别、理解和管理以达到实现质量方针和质量目标。
3 quality management system is a systems approach to management in the quality management system in the specific application. On the composition of quality management system in the process of identifying, understanding and managing to reach the quality policy and quality objectives.
    原则六：持续改进
Principle six: continuous improvement
    持续改进总体业绩应当是组织的一个永恒目标。
Continuous improvement of overall performance should be a permanent objective of the organisation.
    理解要点：
Understand the main points:
    1.持续改进是“增强满足要求的能力的循环活动”。持续改进是永无止境的，应是组织永恒的追求、永恒的目标、永恒的活力。
1 continuous improvement is" to enhance the ability to meet requirements of the loop activity". Continuous improvement is the world without end, is the eternal pursuit of the organization, the eternal goal, the eternal vitality.
    2.持续改进的目的是通过改进组织的整体业绩以满足顾客和其它相关方日益增长和不断变化的需求与期望。
2 continuous improvement objective is through the improvement of the organization's overall performance to meet the needs of customers and other stakeholders to growing and changing needs and expectations.
    3.持续改进的内容是改进组织质量管理体系的有效性，改进过程能力，最终提高产品质量。
3 continuous improvement is the content of the improvement of the organization the effectiveness of the quality management system, improve the process capability, and ultimately improve the quality of products.
    4.通过对质量管理体系的审核、管理评审、数据分析以及采取纠正预防措施来实现持续改进。
Through the 4 quality management system audit, management review, data analysis and take corrective and preventive actions to achieve continuous improvement.
    原则七：基于事实的决策方法
Principle seven: factual approach to decision making
    有效决策是建立在数据和信息分析的基础上。
Effective decisions are based on data and information analysis based on.
    理解要点：
Understand the main points:
    1.决策是组织中各级领导的职责之一。
The 1 decision is one of the duties of leaders at all levels of organization.
    2.输入的数据和信息应能够准确反映事实、真实可靠。
The 2 input data and information should be able to accurately reflect the fact, true and reliable.
    3.领导者应使用科学的态度、以事实或正确的信息为基础通过合乎逻辑的分析，做出正确的决断。
The 3 leaders should use scientific attitude, to true or correct information as the foundation through the logical analysis, make the right decision.
    4.获得和分析数据和信息的方法：记录（产品、过程和体系运行的记录）、通过组织内部和外部的沟通活动，采用适当的统计技术方法对数据进行分析可得到正确、准确的信息。
4 access and analysis of data and information recording method: ( product, process and system operation of the recording ), through the organization of internal and external communication activities, using appropriate statistical methods to analyze data can get the correct, accurate information.
     原则八：与供方互利的关系
Principle eight: mutually beneficial supplier relationships
    组织与供方是相互依存的，互利的关系可增强双方创造价值的能力。
An organization and its suppliers are interdependent, mutually beneficial relationship enhances the ability of both to create value.
    理解要点：
Understand the main points:
    1.供方是指“提供产品的组织或个人”。
1 the seller is" to provide products to the organizations or individuals".
    2.供方提供的产品包括服务对组织提供给顾客的产品有重要影响，关系到组织能否持续稳定地提供顾客满意的产品以及组织对市场的快速反应能力。
2 the supplier 's products include the provision of services for organizations to provide the products to customers has important implications in relation to the organization, continued to provide customer satisfaction and stability of products and the organization of the quick response ability to the market.
    3.组织与供方是相互依存的，要建立与供方互利的关系，共同发展。
3 the organization and its suppliers are interdependent, to establish mutually beneficial supplier relationships, common development.
    小结：
Summary:
    1.八项质量管理原则是质量管理经验的结晶，是有效实施质量管理工作的理论基础，是管理者进行质量管理工作必须遵循的准则。
1 of the eight quality management principles is a quality management experience, is the effective implementation of the quality management theory, management of quality management work must follow guidelines.
    2.八项质量管理原则给出了组织领导者应该遵循的正确的思想方法、工作方法、领导作风和处理各种关系的正确态度。
2 of the eight quality management principles given organization leaders should follow the correct way of thinking, working methods, leadership style and handle all kinds of relations on the right attitude.
    3.八项质量管理原则的意义和作用已超出了质量管理体系的范围，它可应用于组织建立和实施综合管理体系提供正确的思路和方法。
3 of the eight quality management principles and the significance of the role of is beyond the scope of the quality management system, it can be applied to establish and implement integrated management system provides the correct train of thought and method.
    由此可见，8项质量管理原则理所当然是指导高校后勤管理工作的理念，这已在不少高校的后勤管理实践中得到了充分的证明。
Therefore, the 8 principles of quality management behoove is guiding the college logistics management concept, which has many colleges and universities in the logistics management practice has been fully proved.