ISO9000族标准认证在高校后勤管理中的应用
ISO9000 standard certification in college logistics management application
  1 高校后勤管理工作的社会化改革
1 logistic management of University 's social reform
    1）是我国高等教育改革的一项重要内容，目的是增强高校的办学活力。
1) of China's higher education is an important content of reform, the aim is to enhance the vitality of education college.
    2）是我国经济管理模式改革的组成部分。
2) it is our country economy management mode reform part.
    3）是社会主义市场经济在高校后勤管理工作中的体现，目的是提高后勤保障工作的质量，更好地为学校的教学服务。
3) is the socialist market economy in the logistic management of University in the embodiment, the purpose is to improve the logistics guarantee work quality, better for the teaching service.
    4）是我国高等教育与国际接轨的需要。
4) is our country higher education needs and international standards.
    2 高校后勤服务工作的科学化、规范化管理
In 2 the university logistic service work scientific style, the standardized management
    1）实施专业化管理。
1) the implementation of professional management.
    2）后勤服务宗旨：为学校教学、科研和师生生活服务。
2) logistics service purpose: for the school teaching, research and student life services.
    3）搞好后勤服务的核心是搞好后勤工作的质量管理。
3) do a good job in logistics services is the core of improving logistics quality management.
    4）ISO9000族标准为高校后勤管理工作提供了先进的、科学的、系统的管理理念和方法。
4) ISO9000 standards for college logistics management provides advanced, scientific, systematic management concept and method.
    3 ISO9000族标准质量管理理念和方法
3 ISO9000 standard quality management theory and method
    1）标准指出，本标准适用于：
1) standard points out, this standard applies to:
    a) 通过实施质量管理体系寻求优势的组织；
A ) through the implementation of quality management system organizations seeking advantage;
    b) 需要证实其有能力稳定提供满足顾客和适用的法律法规要求的产品；
B ) needs to demonstrate its ability to provide stability to meet customer and applicable statutory and regulatory requirements of the product;
    c) 通过体系的有效应用，包括体系持续改进的过程以及保证符合顾客与适用的法律法规要求，旨在增强顾客满意。
C ) through the effective application of the system, including processes for continual improvement of the system and to ensure compliance with customer and applicable statutory and regulatory requirements, aims to enhance customer satisfaction.
    2）ISO9000标准提出了8项质量管理原则。
2) ISO9000 standard put forward 8 principles of quality management.
    3）ISO9000标准规定了12条质量管理体系基础。
3) ISO9000 standard, 12 quality management system based on.
    4）ISO9001标准给出了过程方法模式和PDCA方法。
4) ISO9001 standard gives the process method and PDCA method.
    5）IS09001标准提出了建立质量管理体系的23条基本要求。
5) IS09001 criterion is proposed for establishing quality management system of the 23 basic requirements.
    6）ISO9004标准为业绩改进提供了指南。
6) ISO9004 criteria for performance improvement provides guide.
    结论：
Conclusion:
    在高校后勤管理工作中导入ISO9000族质量管理体系标准是搞好高校后勤工作改革、使之科学化、规范化、为教学、科研和师生生活提供服务高质量服务的必由之路。
In university logistics management import ISO9000 quality management system standard is the logistics in universities reform, make scientific, standardized, for teaching, scientific research and life of teachers and students to provide services of high quality service the route one must take.
    4 实施贯标认证的体会
4 implementation of attestation of mark of be linked together.
    1）北航后勤集团
1) Beihang University Logistics Group
    2002年在物业管理、餐饮服务、交通运输、幼儿教育、宾馆服务五大专业系统全面开展了ISO9001质量管理体系认证。建立和运用新的管理体制、运行机制推动了后勤工作的深化改革，建立了为高校教育服务的专业化、科学化、规范化的集团式的社会化新体系，按照ISO9001标准要求规范内部管理、规范岗位责任、规范员工行为、规范服务标准，使全体师生员工能得到更加便捷、及时、全面、周到、优质和实惠的服务，达到学校满意、师生员工满意、后勤职工满意。
In 2002, property management, catering services, transportation, education, hotel services five major professional comprehensive system for ISO9001 quality management system certification. Establishment and application of the new management system, operation mechanism to promote the logistics work of deepening reform, established for the college education of professional services, scientific, standardized the group of social system, in accordance with the ISO9001 standards to regulate the internal management, standardize the post responsibility, normative employee conduct, standardize services, so that all the staff and students can get more convenient, timely, comprehensive, thoughtful, high quality and affordable services, schools, teachers and students to achieve satisfaction employee satisfaction, staff satisfaction.
    2）北京师大物业中心
2) Beijing Normal University Property Center
    中心由原总务、房产、修建、工程等行政部门组建，下设动力、热力、工程、绿化保洁、教学物业、家属物业、水厂、收费八个实体。为转变服务观念、提高服务意识和服务水平，必须彻底改变旧的管理模式，按照ISO管理体系标准，重新建立科学、系统、可操作、受控制的管理制度。通过贯标认证收到良好效果：
Center for the former general, real estate, construction, engineering and other administrative departments set up, under the dynamic, thermodynamic, engineering, green cleaning, property, property, family teaching waterworks, charging eight entities. In order to change the concept of service, enhance service consciousness and service level, we must change the old mode of management, management system in accordance with ISO standards, to establish a scientific, system, operation, control management system. Through attestation of mark of be linked together received good results:
    a)科学的管理意识得到确立和加强；
A ) scientific management consciousness to be established and strengthened;
    b)物业管理得到了全程控制，顾客满意度提升到96.9%；
B ) property management got full control, to improve the customer satisfaction 96.9%;
    c)校园环境得到进一步改善；
C ) campus environment gets further improvement;
    d)安全生产得到可靠保障；
D ) is a reliable guarantee for safe production;
    e)员工培训得到了加强；
E ) staff training has been enhanced;
    f)消除了安全隐患，降低了意外风险损失；
F ) eliminates the safety hidden danger, reduces the risk of accidental loss;
    g)岗位职责更加明确。
G ) post duty more clear.
    3）北京林业大学后勤服务总公司
Beijing Forestry University 3 ) Logistics Service Corporation
    公司由行政部、财务部、经营管理部、饮食服务中心、物业管理中心、交通服务部、学生公寓中心、幼儿园、师生超市组成。为巩固社会化改革成果和进一步改革需要，公司按ISO标准要求结合公司实际建立并实施质量管理体系，促进公司实现科学规范的动态管理，不断提高后勤管理服务水平，提高了社会效益和经济效益。
Company by the administrative department, financial department, business management department, catering service center, property management center, Department of transportation services, student center, kindergarten teachers, Residence supermarkets. In order to consolidate the achievements of socialization and further reform needs, company according to ISO standard requirements with the actual establishment and implementation of the quality management system, to promote the realization of scientific and standard dynamic management, and constantly improve the service level of logistics management, improve the social and economic benefits.
    a)实现了科学规范的标准化管理，后勤管理产生了质的变化
A ) realizes the scientific standard management, logistics management produced a qualitative change
    b)增强了员工的顾客意识、质量意识和竞争意识；
B ) strengthened their customer consciousness, quality consciousness and competitive consciousness;
    c)实现了主动管理和服务承诺，提高了服务质量和顾客满意度
C ) realize active management and service, improve service quality and customer satisfaction
    d)增强了公司的凝聚力和竞争力，提高了公司形象和效益；
D ) enhances the company's cohesion and competitiveness, improve the company's image and benefit;
    e)进一步改善了服务条件，消除安全隐患。
E ) to further improve the service conditions, eliminates the safety hidden trouble.
    基础知识――ISO9000族标准的产生与发展
Basic knowledge of ISO9000 standards -- the origin and development of
    1. ISO9000族标准产生的背景
1 ISO9000 standard background
    1.1 质量保证要求产生于军工生产要求
1.1 quality assurance requirements in military production requirements
    1.2 其它行业逐步采用
1.2 other industries gradually adopted
    1.3 世界各国逐步采用
The 1.3 countries in the world adopt
    1.4 要求制定统一的国际标准
1.4 requirements for international standardization
    ISO于1979年成立了质量保证技术委员会（TC176）从事国际标准制定工作。于1987年发布了ISO9000系列标准。
ISO in 1979 set up a quality assurance technical committee ( TC176 ) in international standard. On 1987 issued a series of ISO9000 standards.
    2.1987版ISO9000系列标准由以下6个标准组成：
The 2.1987 edition of the ISO9000 series of standards from the following 6 criteria:
    1）ISO8402《质量――术语》
1) ISO8402" quality -- the term"
    2）ISO9000《质量管理和质量保证标准―选择和使用指南》
2) ISO9000" quality management and quality assurance standards - Guidelines for selection and use."
    3）ISO9001《质量体系―设计开发、生产、安装和服务的质量保证模式》
3) ISO9001" quality system - Design and development, production, installation and service quality assurance model"
    4）ISO9002《质量体系―生产和安装的质量保证模式》
4) ISO9002" quality system - model for quality assurance in production and installation."
    5）ISO9003《质量体系―最终检验和试验的质量保证模式》    
5)" - ISO9003 quality system quality assurance in final inspection and test mode"
    6）ISO9004《质量管理和质量体系要素―指南》
6) ISO9004" quality management and quality system elements -- Guide"
    3.我国对ISO9000标准的采用情况
3 of China's ISO9000 standard used.
    3.1 我国对质量管理和质量保证标准十分重视，是世界上较早采标的国家之一。与国际标准同步。
3.1 China on quality management and quality assurance standards very seriously, is the earliest one of the countries that collect prize. Sync with international standards.
    3.2 1988年12月等效采用87版标准，制定了GB/T10300标准，于89年8月1日实施。
In December 3.21988 of the equivalent of 87 edition standard, developed a GB / T10300 standard, in August 1st 89 implementation.
    3.3 1992年5月等同采用，制定了GB/T19000―1992 idt ISO 9000：1987
In May 3.31992 equivalent, developed a GB / T19000 IDT ISO 9000: 1987 - 1992
    4.1994版ISO9000族标准的形成
The 4.1994 edition of the ISO9000 standard form
    至94年标准增至16个，形成ISO9000族标准。
To 94 years the standard to 16, forming the ISO9000 family of standards.
    5.2000版ISO9000族标准的产生
5.2000 edition of the ISO9000 standard production
    TC176在总结ISO9000族标准使用实践的基础上，根据广大使用者的意见，对94版标准进行了彻底修改，使标准更科学、更合理、更适用。
TC176 on the summary of ISO9000 standards used on the basis of practice, according to the views of users, the 94 version of the standard have been completely revised, so that the standard is more scientific, more reasonable, more applicable.
    6.随着国际标准的修订，我国及时修订了GB/T19000标准，等同采用现行的国际标准。并于2000年12月28日正式发布了：
6 with the revision of international standard, our country timely revised GB / T19000 standard, with the current international standard. And released in December 28, 2000:
    GB/T19000――2000 idt ISO9000:2000
GB / T19000 - 2000 IDT ISO9000: 2000
    GB/T19001――2000 idt ISO9001:2000
GB / T19001 - 2000 IDT ISO9001: 2000
    GB/T19004――2000 idt ISO9004:2000等三个标准，等同采用2000版标准。
GB / T19004 - 2000 IDT ISO9004: 2000 three standard, with the 2000 version of the standard.
    ISO9000族标准的产生与发展
The emergence and development of ISO9000 standards
    7．2000版9000族标准的结构：
The 7.2000 version of the 9000 standard family structure:
    由4部分组成：
Consisting of 4 parts:
    第一部分：核心标准  有4个
The first part: the core standard 4
    ISO9000：2000《质量管理体系   基础和术语》
ISO9000: 2000" quality management systems - Fundamentals and vocabulary"
    ISO9001：2000《质量管理体系   要求》
ISO9001: 2000" quality management system"
    ISO9004：2000《质量管理体系   业绩改进指南》
ISO9004: 2000" quality management systems - Guidelines for performance improvements"
    ISO19011：2002《质量和（或）环境管理体系审核指南》
ISO19011: 2002" quality and ( or ) environmental management system audit."
    第二部分：其他标准
Part second: other standards
    第三部分：技术报告
Part third: Technical Report
    第四部分：小册子  小册子用以宣传，为指导性文件。
The fourth part: pamphlet booklet for publicity, as the guidance document.