ISO9000核心标准主要内容和应用范围
ISO9000 core standard main content and scope of application
主要内容：
Main content:
　　1、2000版ISO9000核心标准主要内容和应用范围
In 1, the 2000 edition of the ISO9000 core standard main content and scope of application
　　2、质量管理体系的审核主要术语，目的和分类
2, quality management system audit terminology, purpose and classification
　　重点内容：
Key content:
　　1、2000版ISO9000核心标准主要内容和应用范围
In 1, the 2000 edition of the ISO9000 core standard main content and scope of application
　　2、质量管理体系的审核主要术语难点：质量管理体系的审核主要术语
2, quality management system audit terminology difficulties: quality management system audit.
　　内容讲解
The content on
　　一、2000版ISO9000族核心标准主要内容和应用范围
One, 2000 edition ISO9000 family core standard main content and scope of application
　　1、GB／T19000／ISO9000《质量管理体系基础和术语》
In 1, GB / T19000 / ISO9000" quality management systems - Fundamentals and vocabulary"
　　1）标准表述了ISO9000族标准中质量管理体系的基础，确定了80个相关术语及其定义。
1) the standard formulation of the ISO9000 family standards in quality management system of the foundation, identified 80 related terms and definitions.
　　2）标准第一次明确提出了质量管理八项原则，强调这八项质量管理原则是IS09000族标准的基础。
2) the standard the first explicitly put forward the eight principles of quality management, stressed that the eight quality management principles is the IS09000 standard base.
　　3）标准第一次提出了以过程为基础的质量管理体系模式，鼓励采用过程方法管理组织。
3) the standard is put forward for the first time to process based quality management system model, promotes the adoption of a process approach to manage an organization.
　　2、GB／T19001／IS09001《质量管理体系要求》
In 2, GB / T19001 / IS09001" quality management system"
　　1）标准规定了质量管理体系要求，以证实组织有能力稳定地提供满足顾客和适用的法律法规要求的产品；2）通过体系的有效应用，包括体系持续改进的过程以及保证符合顾客与适用的法律法规要求，旨在增进顾客满意。
1) standard specifies requirements for a quality management system, to confirm that the organization has the ability to provide stability to meet customer and applicable statutory and regulatory requirements of the product; 2) through the effective application of the system, including processes for continual improvement of the system and to ensure compliance with customer and applicable statutory and regulatory requirements, aims to enhance customer satisfaction.
　　3）标准规定的所有要求是通用的，适用于各种类型、不同规模和提供不同产品的组织，可供组织内部使用，也可用于认证或合同目的。
3) the standard requirements are general, applicable to a variety of different type, size and product provided tissue, for use in the organization, and can also be used for certification or the purpose of the contract.
　　4）在满足顾客要求方面，该标准关注的是质量管理体系的有效性。
4) to the satisfaction of customer requirements, the standard is concerned with the effectiveness of the quality management system.
　　3、GB／T19004／IS09004《质量管理体系业绩改进指南》
In 3, GB / T19004 / IS09004" quality management systems - Guidelines for performance improvements"
　　1）标准提供了超出GB／T19001要求的指南，以便组织考虑提高质量管理体系的有效性和效率，进而考虑开发组织业绩的潜能。
1) the standard provides beyond GB / T19001 guideline, so that the organization considered to enhance the effectiveness of the quality management system and efficiency, and then consider the development of organizational performance potential.
　　2）与GB／T19001相比，该标准将顾客满意和产品质量的目标扩展为包括相关方满意和组织的业绩。
2) and GB / T19001 compared to the standard, customer satisfaction and product quality target is extended to include the satisfaction of interested parties and the performance of the organization.
　　3）对于最高管理者希望通过追求业绩持续改进而超越GB／T19001要求的那些组织，GB／T19004推荐了指南。
3) for top managers hope in pursuit of continual improvement of performance over GB / T19001 requirements for those organizations, GB / T19004 recommended guidelines.
　　4）标准强调实现持续改进，适用于组织的各个过程。标准不拟用于认证、法规和合同目的，也不是GB/Tl9001标准的实施指南4、GB／T19011／ISO19011？质量和（或）环境管理审核指南？
4) the standard emphasizes achieving continuous improvement, applicable to the processes of the organization. The standard is not intended for certification, regulations and the purpose of the contract, nor the GB / Tl9001 Standard Implementation Guide 4, GB / T19011 / ISO19011? Quality and ( or ) environmental management audit guide?
　　标准为审核原则、审核方案的管理、质量管理体系审核和环境管理体系审核的实施提供了指南，也对审核员的能力和评价提供了指南。
Standards for the principles of auditing, audit plan management, quality management system audit and environment management system audit implementation provides a guide, also on the auditor and evaluation provides a guide.
　　ISO9001与ISO9004两个标准设计成为一对协调一致的标准，结构相似、范围不同，既可以互相补充也可以单独使用，其区别表
ISO9001 and ISO9004 two standard designs became one of consistent standards, structural similarity, different scope, can complement each other can also be used alone, its difference table
ISO9001
ISO9001
ISO9004
ISO9004
内容
Content
质量管理体系的要求
Quality management system requirements
改进组织的总体业绩与效率
Improvement of the organization's overall performance and efficiency
目标
Target
顾客满意和产品质量的目标
Customer satisfaction and product quality target
扩展为相关方满意和组织业绩
Extended to the satisfaction of interested parties and the performance of the organization
效果
Effect
质量管理体系的有效
An effective quality management system
质量管理体系有效和高效
Quality management system effectively and efficiently
用途
Use
用于认证或合同目的
For certification or for contractual purposes
用于追求业绩的持续改进
For the pursuit of continual improvement of performance
 　　1、关于ISO9000和IS09001标准下列说法正确的是：（）
1, on the ISO9000 and IS09001 standard the following statement is correct: ( )
　　A、ISO9000标准再一次明确提出了质量管理八项原则，强调这八项质量管理原则必须是IS09000族标准的基础。
A, ISO9000 standard again clearly put forward the eight principles of quality management, stressed that the eight quality management principles must be IS09000 standard based.
　　B、IS09000标准第一次提出了以过程为基础的质量管理体系模式，鼓励采用过程方法管理组织。
B, IS09000 standard is put forward for the first time to process based quality management system model, promotes the adoption of a process approach to manage an organization.
　　C、IS09001标准规定了质量管理体系要求，以证实组织有能力稳定地提供满足顾客和适用的法律法规要求的产品；
C, IS09001 standard specifies requirements for a quality management system, to confirm that the organization has the ability to provide stability to meet customer and applicable statutory and regulatory requirements of the product;
　　D、IS09001标准规定的所有要求是通用的，适用于各种类型、不同规模和提供不同产品的组织。
D, IS09001 standard requirements is general, applicable to a variety of different type, size and product provided by the organization.
　　答案BCD
Answer BCD
　　2、以下对2000版IS09001标准与IS09004标准的关系表述正确的是（   ）。
In 2, following on the 2000 edition of the IS09001 standard and IS09004 standard relational representations of the correct is ( ).
　　A.同样可以作为认证审核的依据B.是协调成对的管理标准C、IS09004是ISO9001的实施指南D.都采用过程方法模式答案：BD IS09004标准提供了（   ）IS09001要求的建议和指南。
A also can be used as the certification audit according to B. Is the coordination of paired management standard C, IS09004 is a ISO9001 implementation guide D. Using the process approach model answer: BD IS09004 standard ( IS09001 ) provides advice and guidance to the requirements of the.
　　A.超出
Beyond A.
　　B.对应
The corresponding B.
　　C．少于
Less than C.
　　D.改进
Improvement of D.
　　答案A
Answer A