学校ISO9000质量体系认证研究：学校质量管理的特别与ISO9000的导入方法

The school ISO9000 quality system certification research: school quality management special and ISO9000 introduction method

    ISO9000质量体系中的质量管理是指确保质量方针、目标和职责落实，并在质量体系中运用质量筹划、质量控制、质量保证和质量改进等质量管理手段使其实施管理职能的活动。质量管理的根本目标是消除潜在的、探究到的和实际发生的故障。这些故障可能没有满足顾客的要求、产品发生故障、过程发生问题，体系出现组织问题、管理问题和质量意识问题。将ISO9000质量体系的这些关于质量管理的理论运用于学校管理，可以分为以下四个步骤实施。

ISO9000 quality system quality management refers to ensure that the quality policy, objectives and the implementation of duties, and in the application of quality planning, quality system quality control, quality assurance and quality improvement quality management means that the implementation of the management function of the activity. Quality management is the fundamental objective of eliminating potential, to inquire into and the actual fault. These faults may not meet the requirements of customers, product failures, process, system organization, management and quality consciousness. The ISO9000 quality system on the quality management theory in the management of the school, can be divided into the following four steps.

    ⒈建立学校质量方针和质量目标

The establishment of the school the quality policy and quality objectives

    为了控制、改进和保证学校的管理质量，我们必须建立具体的学校质量方针和质量目标。学校质量是多方面的，是一个复杂的系统工程，它包括教育和教育管理、新专业和课程的设置、行政管理质量、为师生提供的服务质量、产品质量（教学成果实现）、学生管理质量、后勤保障质量、生源信息质量等等。用一句话来概括就是学校质量。学校质量内容的广泛性，为学校质量目标的建立带来一定的难度。我们可以通过以下方法解决。

In order to control, improvement and ensure quality of school management, we must establish the specific school quality policy and quality objectives. The school's quality is many sided, it is a complex systematic project, it includes education and educational management, new majors and courses, administration, teachers and students to provide quality of service quality, product quality ( teaching achievement ), student management quality, logistics, quality of students information quality. Use a word to generalize is the school quality. The school's quality wide range of content, establishment of quality objectives for the school to bring certain difficulty. We can adopt the following methods to solve.

    ⑴定性法，即通过一定的词汇对学校的办学宗旨、教学环境、生活环境、行政管理环境、学生工作管理环境、生源信息环境等质量给予一个定性的描述的方法。如广西电大工商分校的质量方针是“品德高尚，知识扎实，技能过硬，素质全面”，办学宗旨是“教育兴业，育人为本”，办学的指导思想是“以市场为导向，以质量求生存，以创新求发展，以特色求信誉”并推行“一切为了学生，为了学生的一切，为了一切学生”的服务思想，对学生进行“学会做人，学会学习、学会生活，学会发展”的素质教育等。①

The qualitative method, namely through certain vocabulary on the school mission, teaching environment, living environment, administration environment, student work management environment, information environment and quality of students to give a qualitative description of method. Such as Guangxi TV University Business School 's quality policy is" moral character, knowledge, excellent skills, all-round quality", the tenet is" education development, education oriented", the guiding ideology is" to the market as the guide, to the quality of survival, innovation and development, with credibility" and carry out " all for students, for all students, for all students" service of thought, carry on to the student" learn to behave, learn to learn, learn to live, learn to develop" quality education. 1.

⑵定量法，即采用计算机技术建立学校的指标系统，通过优化学校指标系统得到各种指标来建立学校质量目标的方法。学校质量目标至少应包括以下三个部分：战略目标、教育教学服务目标和服务目标。以上目标采用定量的方法可实现质量目标的要求。如广西工商行政管理学校学生毕业合格率达98%以上，推荐就业率达85%以上；学校实行毕业证书和职业资格（技能）证书的“双证”制，取得“双证”的毕业生达95%以上等等。②

The quantitative method, which uses computer technology to establish the index system of school, through the optimization of the school index system for the various indicators to build the school quality target method. Quality objectives should at least include the following three parts: strategic objectives, teaching service targets and service objectives. These goals by the quantitative method can realize the requirement of quality target. Guangxi Administration for Industry and commerce school graduates qualified rate of more than 98%, recommended the employment rate of more than 85%; school graduation certificate and occupation qualification ( skills ) certificate of "double certificate" system, obtain "double certificate" of the graduates up to more than 95%. II.