学校ISO9000认证研究：如何建立学校ISO9000质量体系

The school ISO9000 certification research: how to establish the school ISO9000 quality system

    研究ISO9000质量体系中的有关术语，对于学校管理来说，可以认为最高管理者是校长，供方是学校合作方，直接顾客是学生，最终顾客是学生的接收单位或工作单位，产品是学生或学员。

Study of ISO9000 quality system of related terms, for school management, can think of top management is a principal, the school partners, direct customers are students, the final customer is a student receiving unit or unit of work, the product is the student or trainee.

ISO9000质量体系标准要求供方建立质量体系，形成文件并加以保持，作为确保产品符合要求的一种手段[3]。质量体系是指实施质量管理必需的结构、程序、过程和资源。

The ISO9000 quality system standards require the supplier to establish quality system, documented and maintained to ensure that products conform to requirements, as a means of [3 ]. Quality system refers to the implementation of the quality management essential structure, procedures, processes and resources.

对学校而言，首先是要建立一个科学、合理、精干、高效的组织结构，制定文件化的教育程序，完善有效的教育过程网络和师资、设施、仪器等资源。而要建立这样的质量体系，必须制定文件化的教育程序，完善有效的教育过程网络和师资、设施、仪器等资源，必须改变传统的学校质量体系。我国传统的学校质量体系是计划经济时代的产物。

Speaking of the school, the first is to establish a scientific, reasonable, capable, efficient organization structure, develop documented education program, perfect and effective education network and teachers, facilities, equipment and other resources. To establish the quality system, must develop documented education program, perfect and effective education network and teachers, facilities, equipment and other resources, we must change the traditional school quality system. China's traditional school quality system is the product of the planned economy era.

当然，不可否认，这套质量体系在我国学校教育和管理中发挥过重要的作用。但随着时代的变迁，知识经济时代的到来，国与国之间对人才培训质量的认同，其弊端越来越明显。

Of course, undeniably, this set of quality system in our school education and management have an important role to play. But with the changing times, the arrival of intellectual economy times, between country and country on the talent training quality of identity, its malpractice is becoming more and more obvious.

首先是管理水平不高，教育质量低下，教育资源浪费严重，培养出来的学生（产品）难以适应经济和社会的发展；

The first is the management level is not high, the poor quality of education, the serious waste of educational resources, the students ( product ) is difficult to adapt to the development of economy and society;

其次是学生（产品）参与教学过程太少，没有突出以能力为本位和以人为本的办学理念，培养出来的学生难以适应经济和社会的发展。这是严重不符合ISO9000质量体系标准要求的。

Followed by the student ( product ) to participate in the teaching process is too little, not prominent competency-based and people-oriented concept of the school, the students are difficult to adapt to the economic and social development. This is serious inconsistent with the ISO9000 quality system standards.

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ISO9000质量标准是国际化标准组织于1987年颁布的世界通用的质量管理和质量保证的标准，是全世界质量科学和管理技术的精华，是管理思想的经验总结。这一标准强调以预防为主，以顾客的需求为出发点，把每一个过程规范化，把出现偏差的可能性降到最低，引入和应用IS09000质量标准在全世界范围内已成为一种趋势。据统计，到目前为止，ISO9000质量体系和质量标准已经被世界上90多个国家所采用，它已成为国际上应用最广泛的标准之一。

ISO9000 quality standard is international organization for standards promulgated in 1987 the world general quality management and quality assurance standards, is the world's science and technology quality management the essence of management thought, is the experience summary. This standard emphasis on prevention, to customer needs as the starting point, to every process standardization, the deviation of the possibility to fall to lowly, the introduction and application of the IS09000 quality standards in the whole world has become a trend. According to statistics, so far, the ISO9000 quality system and quality standards have been more than 90 countries in the world have adopted, it has become the most extensive application of international standard.

据抽样调查统计资料显示，企业认证后，市场占有率提高的企业占73.5%，成本降低的占36.7%，利润增长的占 61.2%，工作效率提高的占 93. 9%[1]。可见，ISO9000质量体系认证是提高企业管理水平、管理质量、产品效益、企业知名度和保持企业活力及可持续性发展的一个行之有效的手段。企业是如此，学校也应当是这样。一个学校要打造名师，创造品牌，培养高素质的学生（产品），质量是关键。而要提高教育教学管理质量，就必须引入ISO9000质量体系和质量标准，建立起有效的教育服务质量体系。