ISO20000信息技术服务管理体系对ITSM的管理
发布时间: 2014-12-05 16:23 点击：
ISO20000信息技术服务管理体系对ITSM的管理
Management of ITSM by ISO20000 information technology service management system
ISO 20000 is an organization oriented IT service management standard, which aims to provide a model for the establishment, implementation, operation, monitoring, review, maintenance and improvement of IT service management system (ITSM).
建立IT服务管理体系(ITSM)已成为各种组织，特别是金融机构、电信、高科技产业等管理运营风险不可缺少的重要机制。
The establishment of IT service management system (ITSM) has become an indispensable and important mechanism for various organizations, especially financial institutions, telecommunications, high-tech industries, etc.
ISO 20000让IT管理者有一个参考框架用来管理IT服务，完善的IT管理水平也能通过认证的方式表现出来。
ISO 20000 provides IT managers with a reference framework to manage it services, and the perfect it management level can also be demonstrated through certification.
ISO20000标准着重于通过“IT服务标准化”来管理IT问题，即将IT问题归类，识别问题的内在联系，然后依据服务水准协议进行计划、推行和监控，并强调与客户的沟通。该标准同时关注体系的能力，体系变更时所要求的管理水平、财务预算、软件控制和分配。
ISO20000 standard focuses on managing it problems through "it service standardization", that is, classifying it problems, identifying the internal relationship of problems, and then planning, implementing and monitoring according to the service level agreement, and emphasizing the communication with customers. The standard also focuses on the capability of the system, the management level, financial budget, software control and distribution required when the system changes.