ISO20000认证资料清单 ITSMS认证须提交的材料清单 ISO20000 ISO20000认证 信息技术服务管理体系 信息技术服务管理体系认证

ISO20000 Certification Information List ITSMS Certification Submitted Material List ISO20000 ISO20000 Certification Information Technology Service Management System Information Technology Service Management System Certification

1. 法律地位证明文件（如企业法人营业执照、事业单位法人代码证书、社团法人登记证等），组织机构代码证书；

1. Certificate of legal status (such as business license of enterprise legal person, code certificate of institution legal person, registration certificate of association legal person, etc.), code certificate of organization;

2. 有效的资质证明、产品生产许可证强制性产品认证证书等（需要时）

2. Effective certificate of qualification, compulsory certificate of product certification, etc. (when needed)

3. 组织简介（产品及与产品/服务有关的技术标准、强制性标准、使用设备、人员情况等）

3. Organizational Profile (Product and Technical Standards, Mandatory Standards, Equipment, Personnel, etc.)

4. 申请认证产品的生产、加工或服务工艺流程图；

4. Application for certification of the production, processing or service process flow chart of the product;

5. 临时场所、多场所需提供清单；

5. The list of temporary places and multiple places should be provided.

6. 最近一年内国家、行业等监督抽查情况（如发生）；

6. State and industry supervision and spot checks in the last year (if any);

7. 管理手册、程序文件及组织机构图；

7. Manual, procedure document and organization chart;

8. 服务器数量以及终端数量；

8. The number of servers and terminals;

9. 服务计划、服务报告、容量计划。

9. Service plan, service report and capacity plan.

ISO20000 ISO20000认证 信息技术服务管理体系 信息技术服务管理体系认证

ISO20000 ISO20000 Certification Information Technology Service Management System Information Technology Service Management System Certification