ISO20000认证整合的体系流程在企业日常的运维应用过程的价值

The value of ISO20000 certification integration system process in the enterprise daily operation and maintenance application process

整合的体系流程在企业日常的运维应用过程中，将产生如下的价值：

The integrated system process will produce the following value in the daily operation and maintenance application process of the enterprise

◆企业外在形象的提升与市场竞争力的提高；

Improve the external image and market competitiveness of enterprises;

◆完备的服务管理承诺及信息的安全保障制度，使客户满意度水平得到有效提高；

Complete service management commitment and information security system to effectively improve the level of customer satisfaction;

◆整合体系可以应对客户的个性化服务要求，可使客户服务利益最大化；

The integrated system can meet the personalized service requirements of customers and maximize the benefits of customer service;

◆合理规划与统一组织结构职能，规范 IT 部门的服务水平，规范工作流程，降低由人员变动导致的风险；

Planning and unifying the functions of organizational structure reasonably, standardizing the service level of IT department, standardizing the work flow, and reducing the risk caused by personnel change;

◆提高 IT 员工的专业素质，提高员工的服务能力和工作效率；

Improve the professional quality of IT staff, improve their service ability and work efficiency;

◆明晰 IT 管理成本和公司业务战略和IT 战略目标的结合点，完善现有IT 服务结构和资源配置，使各项IT 资源的运用符合公司业务战略和IT战略目标；

Make clear the combination point of IT management cost with the company's business strategy and it strategic objectives, improve the existing IT service structure and resource allocation, and make the use of various IT resources conform to the company's business strategy and it strategic objectives;

◆通过建立优化、透明的管理流程和权责的定义，监控管理流程、进行绩效评价；降低 IT 运营的管理成本和风险；

Through the establishment of optimized and transparent management process and the definition of rights and responsibilities, the management process is monitored and the performance evaluation is carried out; the management cost and risk of it operation are reduced;

◆与其他体系或模型更容易整合（ISO9000、CMMI 等）；

It is easier to integrate with other systems or models (ISO9000, CMMI, etc.);

◆建立成体系的管理模型，可做到服务可量化、风险可控制，可进一步了解与改进自身 IT 资源情况和能力水平；

Establish a systematic management model, which can make service quantifiable and risk controllable, and further understand and improve its IT resources and ability level;

◆针对与服务质量相关的要素强化组织流程的设计提升 IT 营运的绩效；

Strengthen the design of organizational process for the elements related to service quality, and improve the performance of it operation;

◆提升&司整体运作及部门沟通的能力

Improve the overall operation and communication ability of the company

ISO20000 ISO20000认证 信息技术服务管理体系 信息技术服务管理体系认证 认证公司 认证机构 认证咨询公司

ISO20000 ISO20000 certification information technology service management system