ISO20000信息技术服务管理体系认证适用范围

ISO20000 information technology service management system certification scope

ISO/IEC 20000是一个针对管理流程系统的标准，ISO/IEC 20000的认证适合IT服务的提供者，可以内部的IT部门，也可以是外部的服务提供商。获取ISO/IEC 20000的认证，意味着提供服务的IT组织，对ISO/IEC 20000中定义的这些管理流程，具有足够好的管理控制力。这里所谓对流程的管理控制力包括：

ISO/IEC 20000 is a process for the management system standard, ISO/IEC 20000 certification for IT service providers, can the internal IT department, also can be an external service provider. To obtain ISO/IEC 20000 certification means to provide services to IT, defined in ISO/IEC 20000 the management process, management control has good enough. Here the so-called management control process including:

·对流程输入的了解和控制

On the understanding and control of process input

·对流程输出的了解、使用和诠释

In the process of understanding and interpretation, the use of output

·制定和执行对流程效能的衡量机制

The formulation and implementation of process and performance measurement mechanism

·有客观的证据表明，对流程的功能负责，使之符合ISO 20000标准要求

And there is objective evidence that is responsible for the process function, to meet the requirements of ISO 20000 standard

·制定流程的改进提高计划，衡量和回顾改进结果

- improved process making improvement plan, measure and review results of improvement

IT服务组织要获得ISO/IEC 20000的认证，必须证明它能够对标准中涉及的所有5组13个流程都具有以上的管理控制力。ISO/IEC 20000系列对流程的最佳实践进行了总结，可适用于不同规模、类型和结构的组织，服务管理流程最佳实践要求并不会因为组织形式不同而被改变。

The IT service organization to obtain ISO/IEC 20000 certification must prove that it can have more control over the standard management involved in all 5 groups of 13 processes. The ISO/IEC 20000 series of processes of best practice are summarized, which are suitable for different size, type and structure of the organization, service management best practice requirements and not because of different forms of organization and change.

ISO20000 ISO20000认证 信息技术服务管理体系 信息技术服务管理体系认证

ISO20000 ISO20000 certification of information technology service management system of information technology service management system certification