推行ISO20000信息技术服务管理体系认证意义与好处
发布时间: 2016-03-16 14:13 点击：
推行ISO20000信息技术服务管理体系认证意义与好处
The implementation of ISO20000 certification of information technology service management system and benefits
企业建立IT服务管理体系的目标是为了企业建立起一套行之有效的以客户为中心的自我完善的体系。
The establishment of IT service management system of the enterprise's goal is to establish a set of effective customer centric self perfection.
在实施认证ISO20000管理体系后，在各个流程中，各个工作岗位上都建立了一个自我完善的循环，工作的策划、执行、检查，以及持续的发现问题改善问题的体系建立起来，使每个员工都拥有问题意识，自觉的发现自己工作当中的问题，并通过系统的解决问题的方法，将问题一个一个的解决。IT服务提供商通过实施IT服务管理体系，可以获取如下收益：
ISO20000 certification management system is implemented, in each process, each job have established a cycle of self perfection, planning, execution, inspection, and continued the found problems to improve the system set up, so that each employee have problem consciousness, consciousness of found problems in their work, and through the system to solve the problem, the problem of a a solution. The IT service provider through the implementation of IT service management system, can obtain the following benefits:
·保持服务目标与企业业务目标一致，有效的支持业务战略
Keep service goals consistent with business goals, effective support for business strategy
·建立规范的服务流程，提高信息技术服务和运营效率
Establish standardized service processes, improve information technology service and operational efficiency
·有效及高效地整合和利用信息、基础架构、应用及人员等IT资源
IT resources, effective and efficient integration and use of information, infrastructure, application and personnel etc.
·建立持续改进的服务管理机制，快速应对市场需求，提供客户满意度
- continuous improvement of service management mechanism, rapid response to market demand, to provide customer satisfaction
·向国际标杆靠齐，增强市场竞争力，提高组织声誉，提升投资回报
And to the international benchmark by Sarkozy, enhance market competitiveness, enhance the reputation of the organization, improve the return on investment
·控制IT风险及相关的成本，提高与控制IT服务质量、降低长期的服务成本
IT, control risk and related costs, improve and control the quality of IT services, reduce the cost of service term
·灵活应对来自客户、认证机构、内部机构等不同的合规审核要求，增加投资者信心
- flexible response from customers, certification bodies, internal mechanism of different compliance audit requirements, increase investor confidence
对于众多IT服务提供商，ISO20000认证的意义并不仅仅限于IT服务符合规程和提高服务质量。它在服务量化，员工绩效考核，衡量IT部门投资回报方面更具有积极的意义。
For many IT service providers, ISO20000 certification and the meaning of IT is not limited to the service in accordance with regulations and improve the quality of service. It is in the service of quantification, employee performance appraisal, measure IT sector investment returns has more positive significance.