ISO9001外审员考试案例分析题及参考答案 ISO9000国家注册审核员考试试题及答案

Examination case study and reference answers ISO9000 National Registered Auditor examination questions and answers trial ISO9001

案例分析题（每题 6 分，共 30 分）。 请根据所述情况判断：如能判断有不符合项，请写出不符合 iso9000 标准的条款号、内容和 严重程度,并写出不符合事实。如提供的证据不能足以判断有不符合项时，请写出进一步审核的 思路。判分标准：不符合条款 1 分，不符合标准的内容 2 分，不符合事实 2 分，不符合的严重程 度 1 分。

The case analysis topic (each of 6 points, 30 points). Please judge according to the circumstances: if can judge a nonconformity, please write does not conform to ISO9000 standard in terms of number, content and severity, and write the inconsistent with the facts. If the evidence can not enough to judge a non-conforming items, please write further audit idea. Judging criteria: do not comply with Clause 1, does not meet the standards of the content of the 2 division, 2 division does not accord with the facts, serious inconsistent with degrees 1 minutes.

1．在家用用品仓库中，审核员看到环境整洁，堆放整齐，沿着走道巡视，看到标识也很清楚。 但 发现有的热水器 7 只相叠，有的 8 只相叠，再看热水器包装箱上，都是 6 的标识。管理员说 我 们的制度规定仓库要统一堆高，这样才整齐，所以有的堆 7 件，有人堆 8 件，那边大盒中也 有 堆 6 件的。

1 in the household goods in the warehouse, the auditor sees the environment clean, neatly stacked along the aisle, patrol, saw the logo is very clear. But found some water heaters 7 overlapped, some 8 overlapped, look at the water heater box, are 6 marking. The administrator said that our system of warehouse and unify to pile high, so it neatly, so some stack of 7 pieces, 8 pieces of people pile, that big box also has the stack of 6 parts.

2． “仅 技术部跟踪文件控制的实施时，发现工程师所用的来自母公司的标准工艺流程图是一份盖 供参考章”的复印件，公司规定这种外来文件必须经文件控制中心盖章确认，并另盖发放章后 才可作为有效文件发放，但此份复印件上只有母公司的发出章，没有本公司的确认章。 答：不符合的条款和内容：不符合 4.2.3f)“确保外来文件得到识别，并控制其分发。”

2 "only technology department, tracking implementation of document control, found the standard process flow diagram from the parent company of the engineer is a cover for reference chapter" copy, company rules of this alien files must be approved by the document control center confirmation stamp, and the other issued after the cover chapter can be used as an effective document release, but this copy is only the parent company issued a chapter, did not confirm the chapter of the company. Answer: do not conform to the terms and contents: does not conform to 4.2.3f) "to ensure that documents of external origin have been identified, and their distribution control."

3． iso9000 审核员在原材料仓库发现几位仓库管理工正在对一种型号为 PA－12 的粉状化工原料 过筛，筛去 大颗粒的废弃不用，余下的装入塑料袋供车间领用。仓库主任说，这是上次内审时发现的一 个 不合格项，即粉末在贮存期内结块，我们采取的纠正措施就是过筛，质管办对此措施已验证。 审核员问这样不是太浪费了吗？仓库主任回答说：有什么办法呢？仓库就是这么一种条件， 又 天天下雨，谁能保证化工材料不受潮呢？

3 the ISO9000 auditor in raw material warehouse found several warehouse management work is on a model PA - 12 powder chemical raw materials through a sieve, sieve to larger particles of the abandoned, into a plastic bag for workshop led by the rest of the. Warehouse director said, it is found that the last audit of a nonconformity, namely powder during storage caking, we take the corrective actions are screened, the quality of the office this measure has been validated. The auditor asks this is not too wasted? Warehouse chief replied: what idea is there? The warehouse is such a condition, and the rain every day, who can guarantee that chemical materials not damp?

4．车间规定废品率不能大于 0.5％。审核员发现本月前 20 天，废品率均在 0.25％到 0.35％上 下， 但最近连续 5 天的废品率为 0.47％、0.48％、0.48％、0.49％、0.49％。审核员就问，你们 的 废品率已经连续 5 天接近 0.5%了，对此情况车间采取了什么行动？车间主任说：“是吗？有 这 样的情况吗？不过，0.49％还在 0.5％以下，问题不大”。8.4

The 4 workshop rules scrap rate can not be greater than 0.5%. The auditor found 20 days before this month, scrap rate from 0.25% to 0.35%, but the recent 5 consecutive days of the reject rate is 0.47%, 0.48%, 0.48%, 0.49%, 0.49%. The auditor asks, you reject rate already continuously 5 days near 0.5%, this workshop took what action? Workshop director said: "it is? This kind of situation? However, the 0.49% still below 0.5%, no problem". 8.4

5．装配的最后一个工位是最终检验，由电脑控制的测试仪检测并自动记录，分离不合格品，审 核 员问测试仪是否定期校准，车间主任说这是 160 万美金买来的、世界上最先进的设备。国内 只 此一台，而且我们指定工程师保养，操作工不能擅动，绝对可信。7.6

The last station 5 assembly is the final inspection, inspection tester controlled by computer and automatic recording, the separation is not qualified products, the auditors asked tester whether regular calibration, workshop director said it was bought for $1600000, the world's most advanced equipment. Domestic only this one, and we designated engineer maintenance, operators can not tamper, absolutely reliable. 7.6