应通过改进ISO9000质量管理体系来提高质量和效率。
Through the improvement of ISO9000 quality management system to improve the quality and efficiency.
一台发动机所输出的最大动力是由组成该发动机零部件性能决定的，应通过提高零部件性能及其优化组合来提高发动机的最大动力。
An engine output is the maximum power consists of the engine parts performance decision, should be adopted to improve the performance parts and optimize combination to improve the maximum engine power.
同样，一辆汽车的最高速度是由组成该汽车的发动机分系统和传动分系统性能决定的，应通过提高发动机和传动系统性能及其优化组合来提高最高速度。
Similarly, a car 's top speed is determined by the composition of the auto engine system and transmission system performance decision, should be adopted to improve the performance of engine and transmission system and its optimization combination to increase the maximum speed.
而对于汽车的极限性能来说，司机不是主要因素，可以说，奖惩司机是不能真正提高汽车性能的。
As for automobile performance, the driver is not the main factor, can say, rewards and punishment is not really improving driver performance of automobile.
所以，要提高系统的性能，高效地得到想要的系统输出结果，主要依靠改进系统本身，而非奖惩操作该系统的人员。
So, to improve the performance of the system, and efficient to get the system output, mainly depends on the improvement of the system itself, rather than a punishment the system operation personnel.
类似地，ISO9000质量管理体系也一样，质量和效率是由组成质量管理体系的各质量过程决定的，应通过质量过程及其优化组合来提高质量和效率，而非奖惩参与质量过程的人员。
Similarly, the ISO9000 quality management system is the same, the quality and efficiency of the quality management system is composed of the various quality process decision, should pass the quality process and optimize combination to improve the quality and efficiency, rather than punishment involved in quality of personnel.
而根据ISO9000系统理论，系统能力是指一个稳定系统的固有变动性的范围，也就是由该稳定系统数据算得的系统控制限的范围。
According to the theory of ISO9000 system, system refers to the ability of a stable system inherent fluctuation range, namely by the stable system data calculated control limits the scope of the system.
从统计过程控制学（SPC）来看：一个系统满足规定极限的能力，取决于该系统的稳定性、变动性范围和目标点。没有规律性的变动常常是由系统本身造成的。
From statistical process control ( SPC ): a system to satisfy specified limit capacity, depending on the system's stability, dynamic range and the target point. No regular changes are often caused by the system itself.
通过对大量事实的总结，戴明得出结论：“在绝大多数的系统或业务情况下，94%的问题来自于系统本身，而只有6%是员工个人问题。” 当出现质量问题时，绝大多数是由于质量管理体系和程序的缺陷和漏洞，而不是员工个人的主观意愿。
Based on the summary of facts, Deming concluded:" in the vast majority of the system or business case, 94% problems from the system itself, and only 6% is personal problems." When quality problems arise, is because the vast majority of the quality management system and procedure of flaws and vulnerabilities, rather than individual subjective intention.
如果没有统计学系统观念，错把系统缺陷和漏洞引起的质量问题，当作是员工个人造成的，这样，就会把由ISO9000质量系统本身造成的问题，错误地转嫁到对系统无能为力的无辜员工个人身上。
If there is no statistics system concept, mistook the system defects and flaws caused by quality problems, as a personal cause, so, will put by ISO9000 quality system itself that causes the problem, mistakenly passed on to the system of innocent staff person incapable of action.
举个例子。就拿我们的“7.23高铁动车事故”来说，导致事故的原因主要在于高铁的技术系统、操作系统和管理系统的缺陷，以及高铁管理体制或机制的漏洞，而责任人的原因是次要的。
For example. Take the" 7.23 high-speed rail motor car accident", the cause of the accident lies mainly in the high-speed rail system, operating system and management system defects, as well as the high-speed rail system or mechanism of vulnerability, and responsibility are the cause of secondary.
如果仅仅处分和更换几个责任人了事，而不去查找和消除高铁的技术系统、操作系统和管理系统的缺陷，不去完善高铁管理体制或机制，可以断言：同样的事故将继续发生。
If only the disposition and the replacement of several persons responsible for it, but not to find and eliminate the high-speed rail system, operating system and management system deficiencies, to improve high-speed rail system or mechanism, can claim: the same accident will happen again.
因为系统的缺陷、体制的漏洞仍然存在，换另一批人来操作这个系统，还是一样会出现同样的问题。
Because of the defect of system, system flaws still exist, another group of people to operate the system, or the like will appear the same problem.
良好而高效的系统往往是一个有较强容错防误能力的系统。
Good and efficient system is often a strong fault tolerant ability of anti-misoperation system.
举另一个例子。我们知道，所有电脑内存条上都设计有一个防误插的偏中心缺口，而相应电脑主板插槽上设计有一个匹配的突起。如果内存条插入方向正确，插槽上的突起与内存条上的缺口相配合，就能顺利插入插槽；相反，插入方向错误，内存条就不可能插入插槽。这就是一个容错防误设计。
Another example. We all know, the computer memory is designed to have a preventing partial center notch, and the corresponding computer motherboard slot is designed to have a match. If memory is inserted into the right direction, slot on the protrusions on the memory gap matched with, can be smoothly inserted into the slot; in contrast, the direction of insertion errors, the memory can not be inserted into the slot. This is a fault tolerant error proofing design.
可以想象，如果没有这个容错防误设计，内存条插错是经常和必然的，但有了这一设计，就可以保证每次内存条都能正确地插入插槽。
Can imagine, if not the fault tolerant error proofing design, memory is often inserted the wrong way and inevitable, but with this design, you can ensure that each memory are properly inserted into the slot.
类似地，我们的质量管理体系也应该有一些这样的容错防误设计，而一些质量通病问题的出现，正是由于ISO9000质量管理体系缺乏相应容错防误设计的结果。
Similarly, our quality management system should also have some of this fault tolerant error proofing design, and some common quality problems, it is due to ISO9000 quality management system and lack of corresponding fault tolerant error proofing design results.
所以，ISO9000质量管理重点应放在通过不断完善质量管理体系的容错防误设计来防止质量问题发生上，而不是将系统的问题归咎于员工个人。
So, the ISO9000 quality management should focus on continuous improvement through quality management system fault tolerant error proofing design to prevent quality problems, rather than the system problems attributed to individual employees.
相对而言，追求不犯错误的系统远比追求不犯错误的完美员工来得容易且更有效。
Relatively speaking, the pursuit of infallible system than the pursuit of the perfect employee mistakes easier and more efficient.