ISO9000在学校管理中的应用:山东省昌乐二中实施案例
ISO9000 in the application of school management: Shandong province Changle II implementation case
《ISO9000在学校管理中的应用:山东省昌乐二中实施ISO9000实例》主要内容：提高教育质量，培养合格人才一直是教育的永恒话题。那么，学校教育管理如何促进教育质量的提高？或者说要提高教育质量，我们应建立什么样的管理体系？这也一直是教育界不断追求的目标。从这个意义上说，将ISO9000族标准引入我国教育领域，为教育质量管理提供了一个可供借鉴的模式。　　　　
" ISO 9000 application in school administration: Shandong province Changle II Implementation of ISO 9000 instances of" main content: improve the quality of education and training of qualified personnel, education has always been a permanent topic. Then, the management of school education how to improve education quality? Or to improve the quality of education, we should establish what kind of management system? This is the constant pursuit of the goal of education. In this sense, the ISO9000 family of standards into the educational field of our country, as the education quality management provides a reference model.
 　　　　　　编辑推荐　　    　　《ISO9000在学校管理中的应用:山东省昌乐二中实施ISO9000实例》由教育科学出版社出版。　　　　
The editor recommends        " ISO 9000 application in school administration: Shandong province Changle II Implementation of ISO 9000 example" by Educational Science Publishing house.
 　　　　　　目录　　    　　前言
        foreword
 山东省昌乐二中实验基地实施ISO9000标准体系情况介绍
Shandong province Changle in two experimental base to implement ISO9000 system introduction
 山东省昌乐二中质量手册
Shandong province Changle 2 in the quality manual
 质量手册目录
Quality manual
 0.1　学校质量手册颁布令
0.1 School of quality manual issue order
 0.2　学校管理者代表任命书
0.2 school appointment of management representative
 0.3　山东省昌乐二中简介
0.3 Shandong province the brief introduction to Changle
 0.4　八项质量管理原则
0.4 of the eight quality management principles
 0.5　质量方针和质量目标批准令
0.5 the quality policy and quality objectives warrant
 0.6　教学服务质量管理体系过程关系图
0.6 teaching service quality management system process diagram
 0.7　质量管理体系组织结构图
0.7 quality management system structure diagram
 0.8　质量管理体系要求与职能分配表
0.8 quality management system requirements and functional allocation table
 0.9　质量手册的说明
0.9 quality manual instructions
1　范围
1 range
 2　引用标准及适用法律法规
2 reference standards and applicable laws and regulations
 3　术语和定义
3 terms and definitions
 4　质量管理体系
4 quality management system
 5　管理职责
5 management responsibility
 6　资源管理
6 resource management
 7　产品实现
7 product realization
 8　测量、分析和改进
8 measurement, analysis and improvement
山东省昌乐二中程序文件
Shandong province Changle II program file
 程序文件清单
Program files list
 文件控制程序
Document control procedure
 记录控制程序
Record control procedure
 内部沟通控制程序
Internal communication control program
 管理评审程序
Management review procedure
 人力资源管理程序
Human resources management program
 基础设施和工作、学习环境控制程序
Infrastructure and working, learning environment control procedure
 教学大纲、教学计划控制程序
Teaching outline, teaching plan control procedure
 学校、家长及社会沟通控制程序
School, parents and social communication control program
 校本课程、教研课题的设计和开发控制程序
The school-based curriculum, teaching and research topics in the design and development of control program
 与教学服务有关的采购程序
And teaching services related to purchasing procedure
 学生入学和报到注册控制程序
The student enrollment and registration control procedures
 学生学籍管理控制程序
The student management control procedure
 教学服务过程控制程序
Teaching service process control procedure
 学生毕业和结业管理控制程序
The students graduate and graduate management control procedure
 学生管理服务程序
Student management services program
 标识和可追溯性控制程序
Identification and traceability control procedures
 学生财产管理控制程序
Students of property management control procedure
 顾客满意度测量与数据分析程序
Customer satisfaction measurement and data analysis program
 内部审核程序
Internal audit procedure
 过程和服务质量监视测量程序
Process and service quality monitoring program
 不合格服务(品)控制程序
Unqualified control program services ( goods)
 纠正/预防措施控制程序
Corrective / preventive action control program
山东省昌乐二中部门工作文件清单及示例
Shandong Province in Changle Department list of working documents and examples
 办公室工作文件清单
Office work file list
 (示例)办公室职责权限
( example ) office duties and powers
 (示例)办公室主任任职要求岗位职责
( example ) director of general office requirements responsibilities
 (示例)电话值班员岗位工作标准
( example ) telephone attendant working standard
 (示例)会议室管理员岗位工作标准
( example ) conference room administrator working standard
 (示例)办公室记录文件清单
( example ) office record file list
教务处工作文件清单
Work registry file list
 (示例)教务处主任任职要求/岗位职责
(for example) the director of the academic qualifications / job responsibilities
 (示例)教务处主任岗位工作标准
(for example) the director of the academic work standards
 (示例)学籍管理员任职要求/岗位职责
( example ) school administrator qualifications / job responsibilities
 (示例)教务组长岗位工作标准
( example ) educational leader post standards
 (示例)实验室规则
( example ) lab rules
 (示例)教务处记录文件清单
( example ) registry file list
政教处工作文件清单
Church and State Department list of working documents
 (示例)政教处主任任职要求/岗位职责
( sample ) and director of requirements / Responsibilities
 (示例)生活教师岗位工作标准
( example ) life teachers working standard
 (示例)突发性事件预案
( example ) emergency plan
 (示例)政教处记录文件清单
( sample ) and record file list
总务处工作文件清单
General affairs office work file list
 (示例)总务处主任任职要求/岗位职责
( example ) general affairs office director qualification / post duty
 (示例)总务处主任岗位工作标准
( example ) general affairs office director working standard
 (示例)财务科会计任职要求岗位职责
( example ) finance department accounting requirements responsibilities
 (示例)财务科会计岗位工作标准
( example ) finance accountant working standard
 (示例)水电组组长任职要求岗位职责
( example ) Hydropower Group requirements responsibilities
 (示例)水电组组长岗位工作标准
( example ) Hydropower Group working standard
 (示例)餐厅班长任职要求/岗位职责
( example ) restaurant monitor requirements / Responsibilities
 (示例)餐厅主食厨师长工作流程及工作标准
( example ) restaurant food chef working process and working standard
 (示例)餐厅主食炊工烹制工作流程及工作标准
( example ) restaurant cooking cooking staple food industry working process and working standard
 (示例)机动车辆管理使用制度
( example ) motor vehicle management system
 (示例)总务处记录文件清单
( example ) Office of general log file list
年级组工作文件清单
Grade group work file list
 (示例)班主任任职要求/岗位职责
( example ) teacher qualifications / job responsibilities
 (示例)班主任岗位工作标准
( example ) the working standard
 (示例)教师上课规范要求
( example ) class specifications
 (示例)听课评课制度
( example ) attend a lecture course evaluation system
 (示例)年级组记录文件清单
( example ) grade group record file list
教科室工作文件清单
The teaching research work file list
 (示例)教科室主任岗位工作标准
( sample ) to teach director working standard
 (示例)语文教研组组长任职要求/岗位职责
( example ) of Chinese teaching and research group leader requirements / Responsibilities
 (示例)语文教研组组长岗位工作标准
( example ) of Chinese teaching and research group leader post standards
 (示例)校报、校刊编辑任职要求/岗位职责
( example ), newspaper editor qualification / post duty
 (示例)校报、校刊编辑岗位工作标准
( example ), newspaper editor working standard
 (示例)教科室记录文件清单
( sample ) to teach department record file list
艺体处工作文件清单
Art office file list
 (示例)音乐教研组组长任职要求/岗位职责
( example ) music teaching and research group leader requirements / Responsibilities
 (示例)音乐教研组组长岗位工作标准
( example ) music teaching and research group leader post standards
 (示例)美术器械管理员任职要求/岗位职责
( example ) art equipment administrator qualifications / job responsibilities
 (示例)美术器械管理员岗位工作标准
( example ) art equipment administrator working standard
 (示例)艺体处记录文件清单
( example ) physical record file list
电教中心工作文件清单
Audio-visual center work file list
 (示例)电教中心组织结构图
( example ) audio-visual center organization chart
 (示例)电教中心主任岗位工作标准
( example ) audio-visual center working standard
 (示例)微机教室管理员岗位工作标准
( example ) computer classroom administrators working standard
 (示例)电教设备管理制度
( example ) audio-visual equipment management system
 (示例)电教中心记录文件清单
( example ) audio-visual center record file list
 附录：山东省昌乐二中实施ISO9000族标准体系大事记
Appendix: Shandong province Changle II Implementation of ISO9000 standards system memorabilia
 后记　　　　
Postscript
 　　　　　　序言　　    　　提高教育质量，培养合格人才一直是教育的永恒话题。那么，学校教育管理如何促进教育质量的提高？或者说要提高教育质量，我们应建立什么样的管理体系？这也一直是教育界不断追求的目标。从这个意义上说，将IS09000族标准引入我国教育领域，为教育质量管理提供了一个可供借鉴的模式。
The         improve the quality of education and training of qualified personnel, education has always been a permanent topic. Then, the management of school education how to improve education quality? Or to improve the quality of education, we should establish what kind of management system? This is the constant pursuit of the goal of education. In this sense, the IS09000 family of standards into the educational field of our country, as the education quality management provides a reference model.
 应用于企业的IS09000族质量标准体系，近年来在我国已经逐渐向教育领域渗透，一些学校或教育机构也相继通过了质量认证。这套体系在学校的设立，的确对学校的管理起到了相当大的促进作用。一些校长认为，有了这套体系的运行，由于强调责任层层到人，学校管理的功能得到加强，校长从日常琐事中解放出来，学校面貌焕然一新。而一些学校则更是以通过了质量体系认证作为学校的一个亮点。
Application of IS09000 quality standard system, in recent years in our country has gradually infiltrated the area of education, some schools or educational institutions also have passed the quality certification. This set of system in the school's establishment, indeed for the management of the school has played a significant role in promoting. Some principals that, with this set of system operation, because emphasize responsibility layer upon layer to the people, the school management function has been strengthened, the principal from the daily chores of liberation, schools face take on an altogether new aspect. While some schools is through the quality system certification as a school window.
 尽管如此，教育领域内的质量认证一直处于无序、自发的状态。不过，有一点是值得深思的，那就是，企业质量体系标准应用于学校是否合适？我们是否应该拥有一个自己的教育标准？教育界对此也开始了思考。一些有识之士认为，“教育标准是一个国家非常重要的教育制度之一，是一种根本性的教育规范。从一定意义上说，教育标准的建立和形成，是一个国家教育体制成熟和完善的重要标志，而一个国家教育标准的水平，实际上也反映了一个国家教育发展的水平”。①况且，在经济全球化的背景之下，教育要面向世界不断发展，也只有在建立并完善了自己的教育标准体系的情况下才有可能。教育领域自发应用IS09000族质量标准体系的情况，恰恰说明了在我国建立一套自己的教育标准的迫切性。有鉴于此，教育部有关领导对此给予了极大的关注，原教育部副部长王湛于2001年12月27日作出批示，请中央教育科学研究所对：IS09000族质量标准体系应用于教育的情况进行专题研究并提出相应的意见。为此，中央教育科学研究所组成了专门的研究队伍对这一问题展开研究。经过研究小组近半年的资料查阅、实地调研、专题研讨，最终形成了一份由吴霓博士执笔的提交给教育部的意见报告。　　　　
However, in the field of education, quality certification has been in disorder, spontaneous state. However, one point is worth thinking, that is, the enterprise quality system standard applied to school right? Whether we should have a standard of education? Educational circles also started thinking. Some think that a person with breadth of vision, “ education standard is a very important one of national education system, is a fundamental education standard. Say from particular significance, the establishment of educational standards and the formation of national education system, is a mature and perfect important sign, and a national education standards, actually also reflects a country education development level ”. 1. Moreover, in the background of economic globalization, education should be oriented to the continuous development of the world, only to establish and improve their own educational standards system possible. Education in the field of spontaneous application of IS09000 quality standard system, it shows that in China to establish a set of their own education and the urgency of. In view of this, leaders from the Ministry of education has given great attention, former Vice Minister of education Wang Zhan in December 27, 2001 made written instructions, ask the Central Institute of Educational Sciences: IS09000 quality standard system applied in education case study and puts forward corresponding views. To this end, the Central Institute of Educational Sciences formed a dedicated research team on studying the problem. After the team nearly half a year of information access, field research, seminars, eventually forming a written by Dr. Wu Ni submitted to the Ministry of education advice report.
 　　　　　　后记　　    　　山东省昌乐二中是全国教育科学“十五”规划教育部规划课题“学校管理引入IS09000族质量认证体系标准的研究”实验基地。自2002年2月起，在校长赵丰平的带领下，开始着手在学校管理中引入ISO管理理念，同年5月进入文件法规的制定阶段，9月份举行了IS09000质量管理认证体系中学版文件发布会，同时宣告IS09000族质量管理体系的正式运行。至此一个运用于企业质量管理体系的标准，开始具体运用于学校管理的操作实践。
        Shandong province in Changle is the National Education Science “ fifteen ” planning project of Ministry of education school management into “ IS09000 quality standard certification system of ” experimental base. Since 2002 February, the president under the leadership of Zhao Fengping, set out in school management of the introduction of the ISO management concept, in May the same year to enter the file regulation stage, held in September of the IS09000 quality management system certification middle school edition document conference, announced at the same time the IS09000 quality management system of formal operation. Thus a used in enterprise quality management system standard, initiation of specific applied to school management practice.
 在3年多的实验中，昌乐二中取得了惊人的发展，学校的教职员工队伍扩大了一倍，原有的教师团队凝聚力增强，而且在文化上迅速同化新员工。3年来，学校连续名列潍坊市所有高中之首。在2004年1658名高考考生中，有1189名考生被各类本科院校录取；2005年1996名考生中，1429名被各类本科院校录取；2006年2700名考生中，2300名被各类本科院校录取；2007年本科上线1661人，其中文理重点本科上线536人，占全县重点本科总上线人数的57％，再次以优异的成绩夺得全县第一，并稳居潍坊市前列。是什么支撑了山东省昌乐二中的持续、高效、健康的发展？赵丰平校长认为，“是IS()9000族质量管理体系为学校的裂变式健康、可持续发展注入了核动力”。昌乐二中在引入IS09000族质量认证体系之初，主要是想通过科学先进的制度来规范全体教职员工的行为，后来在贯彻。IS09000族标准的过程中，逐渐产生了新的认识，并由此带来学校办学理念的根本性改变：即学校的产品不是学生，而是学校的领导、教职员工向学生、学生家长和社会提供的优质服务。这一理念的形成以及持续、积极的深入践行，使得学校教育、教学、科研、行政、后勤工作基本实现了“凡事有准则、凡事有落实、凡事有检查”，学校教职员工也大大增强了服务意识，建立起了以平等、伙伴、宽容和关爱为基础的新型师生关系。昌乐二中的实践说明，先进适用的管理工具没有行业界限。在IS09000族标准的框架下，许多原有的教育理念切实接受着国际化标准的考验，并在科学可控程序下逐步变为教师的行动，进而形成新的理念。
In more than 3 years in Changle in the second experiment, obtained striking progress, the school faculty and staff to enlarge one times, the original team of teachers to enhance cohesion, also in the culture of the rapid assimilation of new employees. In 3 years, the school continually ranked first in all Weifang city high school. In 2004 1658 college entrance examination candidates, 1189 candidates were all kinds of undergraduate course colleges and universities enrollment; 2005 of 1996 candidates, 1429 of undergraduate course colleges and universities enrollment; 2006 of 2700 candidates, 2300 of undergraduate course colleges and universities enrollment; 2007 on line 1661 Undergraduate Liberal Arts, which focus on line 536 undergraduate, occupy entire county key universities the total number of on-line in 57%, again with excellent results the county won the first, and at the forefront of Weifang city. What is the support of the Shandong Province in Changle sustained, efficient, healthy progress? Headmaster Zhao Fengping think, &ldquo IS ( ); 9000 quality management system for the school's fission type health, sustainable development has injected nuclear power ”. Changle II in the introduction of IS09000 quality certification system at the beginning of, is mainly wants through scientific and advanced system to regulate the behavior of all faculty and staff, and later in the implementation of. IS09000 standards process, has resulted in a new understanding of the idea of running a school, and thus brings fundamental changes: is the school products are not students, but the school 's leadership, the staff to students, parents and society to provide quality service. Formation of this idea and continued, actively practicing, the school education, teaching, scientific research, administration, logistics work to achieve the basic “ everything has rules, everything has to fulfil, everything has to check the ”, school staff also greatly strengthen service consciousness, establish equality, partner, tolerance and love is based on the new relationship between teachers and students. Changle 2 in practice, application of advanced management tools without the limits of the industry. In group IS09000 standard framework, many of the original education idea to accept international standard test, and in scientific programmable gradually into Teachers' action, and then form a new concept.