导入ISO9000认证促进政府由“管理”向“服务”转变
Import ISO9000 attestation to promote government by " management" to" service"
目前，ISO国际质量认证体系主要是针对企业设立的，企业管理相对是机械的、可复制和量化的，而政府管理有时则是模糊的、很难界定的。
At present, ISO international quality certification system is mainly for the enterprises to set up, enterprise management is mechanical, reproducible and quantifiable, and the government management sometimes ambiguous, it is difficult to define.
企业的ISO标准被导入政府机关，是否会出现“水土不服”？
The ISO standard is introduced into the government, whether there will be" the climate does not suit one."?
有关专家认为，政府组织引入ISO，是建立一种符合国际规范的管理和监督体系的有效举措。
Concerned expert thinks, government introduced the ISO, is to establish a consistent with international norms for the management and supervision system is effective move.
在具体实施方面，ISO9001标准包括了顾客服务、过程控制、预防为主、制度化管理和自我约束五方面，通过建立具有很强约束力的文件化质量管理体系，强调过程控制和持续改进。
In the specific implementation, ISO9001 standards including customer service, process control, prevention, management of system and ego tie five respects, through the establishment of a strong binding a documented quality management system, emphasis on process control and continuous improvement.
这有利于克服政府机关凭经验、靠感觉办文、办会、办事的传统做法，从机制上、行政运作流程上，使政府部门工作趋于严谨、科学和有序。
This is helpful for overcoming government agencies rely on experience, feel, do, do the work of traditional practices, from the mechanism, administrative operation process, make government work to be strict, scientific and orderly.
到目前为止，广东省江门市已有51个政府部门获得ISO质量管理体系认证。
So far, Guangdong Province, Jiangmen city has 51 government departments received ISO quality management system certification.
将ISO质量管理体系导入政府部门，就是要从日常工作过程中控制，促使公务员在角色上实现从“父母官”向“服务员”的转变，在思维习惯上实现由“管理”向“服务”的转变。
The ISO quality management system introduced to government departments, is from their daily work process control, encourage civil servants in the role from" official" to " the waiter" shift in thinking habits, achieved by" management" to" service" change.