政府机关ISO9000认证:地方政府导入ISO9000步子可以再快点
Government agencies ISO9000 certification: local government into ISO9000 steps can be faster.
ISO9000系列标准是在总结世界各国质量管理经验的基础上产生的关于质量管理的国际标准，该系列标准自1987年发布以来，引起全球性的推广ISO9000风暴。
ISO9000 series standard is summarized in the world quality management experience on the basis of produce on international standards for quality management, the series of standards published since 1987, cause the global promotion of ISO9000 storm.
目前，全球已有149个国家和地区的50多万个各类组织导入ISO9000并获得第三方认证。
At present, the global more than 149 countries and regions of the about 500000 types of organizations into ISO9000 and access to third party certification.
我国行政部门自上世纪90年代末也开始引入ISO9000质量管理体系，涉及行政、财政、工商、税务、审计、教育、卫生、交通、海关、安监、司法、劳动保障、城市监察等各类政府部门。
China's administrative departments since on century 90 time end begins to import ISO9000 quality management system, administrative, financial, industry and commerce, taxation, auditing, education, health, transportation, customs, administration, justice, labor security supervision, city various government departments.
其中，江苏、广东、浙江、山东等省的公共部门在推行ISO9000标准方面走在全国前列。
Among them, Jiangsu, Guangdong, Zhejiang, Shandong and other provinces in the public sector in the implementation of ISO9000 standards with respect to go in countrywide front row.
政府的顾客就是人民，政府的产品就是服务
The government of the people's Government of the customer is, the product is service
ISO9000认证标准注重“以顾客为关注焦点”。政府的顾客是谁？
ISO9000 certification standards focus on" customer focus". The government of the customer who is?
导入质量管理体系认证的地方，得出结论认为，政府的顾客就是人民，政府的产品就是服务。
Import quality management system authentication in local, concluded that the customer is the people, the government, the government of the product is service.
由于政府机关面对的工作对象、要处理的事物复杂多样，不同的部门工作内容、工作目标也不尽相同，因而ISO9000标准对政府部门质量体系文件的编写也只有统一的原则性要求，而没有提供具体做法，不同的部门可以根据自身的实际情况对标准中的条文进行适应设计。
As a result of government organs in the face of the work object, to handle things complicated, different departments work content, work goals are not the same, so the ISO9000 standards for government departments to the preparation of quality system documentation only unified principle requirement, without providing a specific approach, different departments according to their actual situation of standard the provisions in the adaptation design.
如上海陆家嘴功能区管委会导入ISO9000质量管理体系后，完成了50多个岗位说明书初稿，同时近200个流程图、300多份表格正在绘制和设计之中。
Such as Shanghai Lujiazui Function Zone Import ISO9000 quality management system, completed more than 50 post manual draft, while nearly 200 flow chart, 300 forms are drawing and design.
流程再造内容涉及党的群众组织工作、精神文明建设、社会事业管理、城市管理、行政机关内部管理等近十个方面。各个岗位“岗位说明书”不尽相同，如党群工作处干部人事职务“岗位说明书”分有18个工作子项目、涉及9张流程图、20个相关政策和36张表格。
Business process reengineering involves masses of the party organization work, spiritual civilization, social management, city management, the internal organs of management in ten aspects. Each post" job description" is not the same, such as the work of the party cadre personnel duty" job description" is divided into 18 sub projects, involving 9 job flow chart, 20 policies and 36 tables.
按照ISO9001标准突出“基于事实”的原则，建立任务单制度，每一个工作从任务下达人、实际完成时间、完成情况等方面进行跟踪管理。
In accordance with the ISO9001 standard prominent" based on fact " principle, establish the task list system, every job from task person, actual finish time, completion, tracking and management.