ISO9000认证在促进政府管理创新方面已显现三大效果
ISO9000 certification in promoting the government management innovation has appeared three big effect
北京海淀区委、区政府从2004年开始引进ISO9001标准认证,该区63个委办局、乡镇政府、街道已有61家通过认证审核,最后2家街道的认证正在审核阶段。
Beijing Haidian area appoint, district government beginning in 2004 the introduction of ISO9001 certification standards, the 63 appoint do bureau, government of villages and towns, street has 61 through certification, the last 2 home street certification is being reviewed.
目前,珠海市金湾区、成都市金牛区、青岛市城阳区、南宁市政府和上海徐汇区田林街道都在积极推行这一质量管理体系。
At present, Zhuhai Bay area, Jinniu District, Chengdu City Qingdao city Chengyang District, Nanning City Hall and Shanghai Xuhui District earth streets are actively implementing the quality management system.
从这些城区、社区的实践来看,其作用至少体现在三个方面:
From these districts, community practice, its role in at least one embodiment of the three aspect:
一是通过对行政管理过程或办事程序进行的流程再造,有效缩短了循环时间,规范了运行程序,从而实现了政府管理的高效化、政府服务的规范化、政府服务品质的标准化;
One is through the administrative processes or procedures for business process reengineering, shorten the cycle time, standard operating procedures, so as to realize the efficient management of government, government service standardization, standardization of government service quality;
二是流程再造理清了各种权责的关系,从而能从机制上推动部门间的有效协调,从根本上堵死了“吃、拿、卡、要”;
Two is the business process reengineering to various power relations, and from the mechanism to promote the effective coordination between departments, fundamentally blocked" eat, take, card, to";
三是流程再造可以使领导将更多的精力放在对基础性、前瞻性工作的调查研究上。
Three is the business process reengineering can make leaders would focus more on the basis of sex, forward-looking working investigation.
上述地方导入质量管理体系的实践表明,政府职能部门导入以ISO质量标准体系认证为重要内容的行政管理流程再造,是建设服务型政府的一个有力抓手,对加快政府工作从“管制”到“服务”的转变效果明显,具有推广意义.
The local import quality management system according to the practice of the functions of the government departments, import ISO quality system certification standards as the main content of the administration process reengineering, service-oriented government building a strong grasper, accelerate the work of government from" control" to "service " change obviously, with the promotion of significance.
ISO9000认证在促进政府管理创新方面已显现三大效果
发布时间: 2011-12-18 01:55 点击:
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