ISO20000认证 为什么要实施基于ISO20000标准的IT服务管理
发布时间: 2020-06-27 22:28 点击：
随着市场竞争的加剧和电子商务在世界范围内的兴起，现在的企业必须持续不断地和快速地对其业务进行管理和变革。
With the aggravation of market competition and the rise of e-commerce in the world, enterprises must continuously and rapidly manage and change their business.
这些企业的业务很大一部分越来越依赖于其IT系统来提供使客户满意的服务，正因为如此，一个稳健而又灵活的IT解决方案对这些企业而言是至关重要。
A large part of the business of these enterprises is increasingly dependent on their IT systems to provide customer satisfaction services. Because of this, a robust and flexible it solution is crucial for these enterprises.
这类解决方案首先当然应当满足企业的业务需求，但同样重要的是这些方案本身应该是易于管理的，否则他们对业务的支持得不到保障。
Such solutions should first of all meet the business needs of the enterprise, but it is also important that these solutions themselves should be easy to manage, otherwise their support for the business can not be guaranteed.
因此，为提高服务管理的效率和效果所做的投资并不是可有可无的，相反，它为业务的成功运作提供了坚实可靠的基础。
Therefore, the investment to improve the efficiency and effect of service management is not dispensable, on the contrary, it provides a solid and reliable foundation for the successful operation of the business.
为了实现高质量的服务管理，我们可以借鉴使用经过实践证明确实行之有效的服务管理“最佳实践”。
In order to achieve high-quality service management, we can use the proven "best practice" of effective service management for reference.
这些实践在英国商务部开发的ITIL系列指南和英国率先开发的国家标准BS15000实施基础上，最终形成了ISO20000国际标准。
These practices are based on the ITIL series guidelines developed by the British Ministry of Commerce and the implementation of bs15000, the first national standard developed in the UK, and finally form the ISO20000 international standard.
Therefore, it service management based on ISO20000 is a reliable and solid foundation.