ISO/IEC20000信息技术服务管理体系认证标准-ITSMS标准简介

ISO / iec20000 information technology service management system certification standard - Introduction to itsms standard

ISO20000，即“信息技术服务管理体系标准”，是面向机构的IT服务管理标准

ISO20000, namely "information technology service management system standard", is an organization oriented IT service management standard

ISO20000是一个针对管理流程系统的标准，ISO 20000的认证适用于IT服务的提供者，可以是外部的服务提供商，也可以是内部的IT部门。

ISO20000 is a standard for management process system. ISO 20000 certification is applicable to it service providers, either external service providers or internal IT departments.

ISO 20000标准注重通过“IT服务标准化”来管理IT问题，即将IT问题归类，识别问题的内在联系，依据服务水准协议进行计划、推行和监控，并强调与客户的沟通。

ISO 20000 standard focuses on managing it problems through "it service standardization", that is, classifying it problems, identifying the internal relationship of problems, planning, implementation and monitoring according to service level agreement, and emphasizing communication with customers.

同时关注体系的能力，体系变更时所要求的管理水平、财务预算、软件控制和分配。

At the same time, pay attention to the ability of the system, the required management level, financial budget, software control and distribution in case of system change.

ISO20000标准是为向内部或外部顾客提供IT服务的企业提供一个共同的参考标准。基于服务管理中沟通的重要性，在标准中为服务提供商及其供应商和他们的顾客中建立一套共同术语。

ISO20000 standard is a common reference standard for enterprises that provide IT services to internal or external customers. Based on the importance of communication in service management, a set of common terms is established in the standard for service providers, their suppliers and their customers.

通过ISO20000 认证帮助组织更有效及高效地整合和利用信息、基础架构、应用及人员等IT资源。

ISO20000 certification helps organizations integrate and utilize it resources such as information, infrastructure, applications and personnel more effectively and efficiently.