ISO20000认证 信息技术管理体系对IT服务流程管理控制

ISO20000 certification information technology management system for it service process management control

ISO/IEC 20000是一个针对管理流程系统的标准，ISO/IEC 20000的认证适合IT服务的提供者，可以内部的IT部门，也可以是外部的服务提供商。获取ISO/IEC 20000的认证，意味着提供服务的IT组织，对ISO/IEC 20000中定义的这些管理流程，具有足够好的管理控制力。这里所谓对流程的管理控制力包括：

ISO / IEC 20000 is a standard for management process system. ISO / IEC 20000 certification is suitable for it service providers, either internal IT departments or external service providers. Obtaining ISO / IEC 20000 certification means that the IT organization providing services has sufficient management control over these management processes defined in ISO / IEC 20000. Here, the so-called management control over the process includes:

·对流程输入的了解和控制

·Understanding and control of process input

·对流程输出的了解、使用和诠释

·Understanding, use and interpretation of process output

·制定和执行对流程效能的衡量机制

·Develop and implement a measurement mechanism for process effectiveness

·有客观的证据表明，对流程的功能负责，使之符合ISO 20000标准要求

·There is objective evidence that it is responsible for the function of the process to meet the requirements of ISO 20000

·制定流程的改进提高计划，衡量和回顾改进结果

·Develop process improvement plan, measure and review improvement results

IT服务组织要获得ISO/IEC 20000的认证，必须证明它能够对标准中涉及的所有5组13个流程都具有以上的管理控制力。

In order to obtain ISO / IEC 20000 certification, it service organizations must prove that they have above management control over all 5 groups of 13 processes involved in the standard.

ISO/IEC 20000系列对流程的最佳实践进行了总结，可适用于不同规模、类型和结构的组织，服务管理流程最佳实践要求并不会因为组织形式不同而被改变。

The ISO / IEC 20000 series summarizes the best practice of process, which can be applied to organizations of different sizes, types and structures. The best practice requirements of service management process will not be changed due to different organizational forms.

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ISO20000 ISO20000 certification information technology service management system