ISO20000认证咨询 信息技术服务管理体系要素选择方式
发布时间: 2016-12-05 16:39 点击：
Elements selection of ISO20000 certification consulting information technology service management system
⑴.根据合同要求，可删去所选择标准中包含的某些服务管理体系要素或分要素，还可以涉及体系要素证实程度的调整；
(1) according to the contract requirements, some elements or sub elements of the service management system contained in the selected standard can be deleted, and the adjustment of the confirmation degree of the system elements may also be involved;
⑵按合同要求，规定对管理体系的补充要求，例如统计程序控制要求、安全性要求等。
(2) according to the contract requirements, the supplementary requirements for the management system, such as statistical procedure control requirements, safety requirements, etc.
设计调整组织机构
Design and adjust organization
⑴各部门职责应覆盖标准要求.
(1) the responsibilities of each department shall cover the standard requirements
⑵各部门有清楚的职责。
(2) each department has clear responsibilities.
⑶各部门工作之间有合理的衔接。
(3) there is a reasonable connection between the work of various departments.
⑷职能分工形成书面文件，并经充分讨论。
(4) the division of functions shall be written and fully discussed.
⑸应把有关管理的策划、控制、协调、检查、改进工作都反映出来。
(5) the planning, control, coordination, inspection and improvement of relevant management should be reflected.