ISO/IEC17025国家实验室认可 质量管理和全面质量管理的目标是什么？
ISO / IEC17025 National Laboratory Accreditation quality management and total quality management objectives?
 质量管理就是要通过系统的管理，确保产品或服务符合顾客需求，达到持续的顾客满意这一目标。
Quality management is through the system management, to ensure that the product or service to meet customer demand, to achieve sustained customer satisfaction the goal.
 产品或服务的质量受到各阶段互动作业的交互影响，为经济地达到满意的质量，实验室应关注各阶段的质量，推行全面质量管理。
The quality of the product or service by the stage of interactive operation interaction, for the economy to achieve a satisfactory quality, the laboratory shall pay close attention to the quality of each phase, the implementation of total quality management.
 全面质量管理是指全体员工共同改进绩效的集体努力，即通过组织各阶层人员，同心协力持续改进绩效，以提升顾客满意水平。全面质量管理强调通过改善流程、顾客与供应商的参与、团队合作以及培训，来完成符合顾客要求且低成本、高效益、零缺陷的工作。所以，全面质量管理的两大目标和理论基础是顾客满意和精益求精。
Total quality management refers to all the staff work together to improve performance of the collective efforts, namely, through the organization of personnel from all walks of life unite in a concerted effort, continuing to improve performance, to enhance customer satisfaction level. Total quality management emphasizes the process improvement, customer and supplier involvement, team cooperation and training, to meet customer requirements and low cost, high efficiency, zero defects in the work. Therefore, a comprehensive quality management two big targets and is based on customer satisfaction and refine on.