制造业ISO9000认证，记住五大原则，做好ISO9000质量管理
Manufacturing industry ISO9000 certification, remember the five principles of quality management, do a good job in ISO9000
制造业的质量改进迟迟未见成效，是因为缺乏在设计和制造活动中获得并不断改进其利用质量表现知识的能力。其他企业系统，例如项目生命周期管理（PLM），并不能改进质量，因为这些系统把质量改进当成一个流程管理问题来处理。制造业ISO9000认证，记住五大原则，做好ISO9000质量管理，企业要实现质量飞跃，面临的根本挑战就是知识管理和持续改进的问题。
Manufacturing quality improvement has no effect, because of the lack of in the design and manufacturing activities in the continuous improvement of its quality performance and utilization knowledge ability. Other enterprise systems, such as project life cycle management ( PLM ), and can improve quality, because these systems the quality improvement as a process management issues to deal with. Manufacturing industry ISO9000 certification, remember the five principles, good quality and ISO9000 management, enterprise must realize the leap of quality, fundamental challenge is knowledge management and continuous improvement problem.
　　一些来自制造商的统计数字显示了质量表现当前面临的困境：
Some from the manufacturer's statistics show the quality performance of current predicament:
　　·80%的质量问题是重复出现的问题。
80% quality problems is a recurring problem.
　　·80%的质量问题是因为材料不合格引起的。产品根据既定规格来生产，而问题却仍然出现。我们往往能够通过根本原因分析发现，所有部件都是符合规格要求的，但是规格要求本身有错。
80% quality problems because of material failure caused by. Products according to established specifications for production, and the problem is still there. We often through root cause analysis found, all parts are in compliance with the requirements of the specification, but are inherently wrong.
　　若问制造商为何如此，他们的回答是一致的：“工“不能管理学到的经验和最佳实践”以及程设计和制造之间的沟通不够”。即使是对自己的产品质量较为满意的公司，在设计原型、测试、返工和上市时间方面也已花费了巨大成本。制造业ISO9000认证，记住五大原则，做好ISO9000质量管理，创新被视为是质量和上市时间的大敌，企业因此宁愿停滞不前，结果产品被竞争对手抛在了后面。
If you ask the manufacturer so, their answer is consistent:" work" can't manage learn by experience and best practice" and the process of design and manufacture of the lack of communication between". Even the quality of their products more satisfied with the company, in the design of prototype, test, rework and appear on the market time has also spent a huge cost. Manufacturing industry ISO9000 certification, remember the five principles, do a good job of ISO9000 quality management, innovation is regarded as the quality and time to market of the enemy, therefore enterprises prefer to remain stagnant, result product by competitor behind.
　　利用知识管理平台
By using knowledge management platform
　　质量生命周期管理（QLM）为失效模式与影响分析(FMEA)、设计验证、根本原因分析、纠正措施和控制计划等核心的质量定义及流程管理活动提供了一个知识管理平台，填补了PLM及其他企业系统在质量实现方面的空白。
Quality of life cycle management ( QLM ) for failure mode and effects analysis ( FMEA ), design verification, root cause analysis, corrective action and control plan and other core quality definition and process management provides a knowledge management platform, to fill the PLM and other enterprises in the quality system implementation gaps.
　　为了更好地理解质量生命周期管理，首先要把质量定义和质量流程管理区分开。质量定义是在描绘一个产品及其支持流程的特征时执行的一系列活动，而质量流程管理是在创造和交流过程中引导内容的一系列活动。关键的质量定义活动包括：
In order to better understand the quality of life cycle management, first to define quality and process quality management from. Quality is defined in the depiction of a product and its process characteristics when executing a series of activities, while the quality process management is to create and exchange process guidance content of a series of activities. The definition of the quality of key activities include:
　　·通过质量功能展开（QDF）表达的顾客心声
Through quality function deployment ( QDF ) expression in the voice of the customer
　　·设计FMEA
Design of FMEA
　　·设计验证
Design verification
　　·设计规则管理
Design rules for the management of
　　·过程流程图
Process flow diagram
　　·流程FMEA
, process FMEA
　　·控制计划
Control plan
　　·作业指导
And work instruction
　　·根本原因分析
, root cause analysis
　　制造业ISO9000认证，记住五大原则，做好ISO9000质量管理。以上活动的每一项都由特征驱动。对任何一个部件，质量定义都专注其具体的特征：功能、失效模式、原因、影响、控制、规格号、预计试验结果和测量边界等。
Manufacturing industry ISO9000 certification, remember the five principles of quality management, do a good job in ISO9000. The above activities every item by the characteristics of driving. On any one part, define quality focused its specific characteristics: function, failure modes, causes, effects, control, specification, expected test results and measuring boundary.
　　一些关键的质量流程管理活动包括：
Some of the key process quality management activities include:
　　·纠正措施
And corrective measures
　　·预防措施
Prevention measures
　　·问题管理
Problem management
　　·不合格材料
Not qualified materials
　　·推荐管理
Recommended management
　　·贯穿产品和流程生命周期的质量合规跟踪
And throughout the product and process life cycle quality compliance tracking
　　制造业ISO9000认证，记住五大原则，做好ISO9000质量管理，传统上，这些活动都是独立于产品和流程的特征描述过程而完成的。问题和纠正措施是基于定性的观察总结，预防措施独立于质量计划，而跟踪则是在错误的层面上进行。
Manufacturing industry ISO9000 certification, remember the five principles of quality management, do a good job in ISO9000, traditionally, these activities are independent of product and process characteristics described process and complete. Problems and corrective measures are based on qualitative observation and summary, preventive measures independent of quality plan, and track is in error author.
　　制造业ISO9000认证，记住五大原则，做好ISO9000质量管理；QLM的五大核心原则
Manufacturing industry ISO9000 certification, remember the five principles of quality management, do a good job in ISO9000 QLM five core principles;
　　QLM的核心前提如下：有效的质量定义是由特征驱动的，而有效的质量流程管理依赖于持续改进和对正在被定义的质量特征的知识管理。听起来也许简单，事实并非如此,因为特征受产品和流程整个生命周期中的各个因素所影响,一个脱离了生产和支持的设计团队不大可能有效地描述产品特征，质量问题因此而出现。
QLM 's core premise as follows: effective quality is defined by a feature driven, and effective quality management processes dependent on continuous improvement and for being defined quality characteristics of the knowledge management. It may sound simple, that is not the case, because the characteristics of products and processes throughout the life cycle of various factors, a departure from the production and support design team is unlikely to effectively describe the characteristics of products, quality problem appears because of.
　　于是我们得出了QLM原则一。
Then we derive the QLM principle.
　　QLM原则一：质量由特征推动特征是在系统的行为层面描述的一个具体的可测量、可控制的特点。为了成功开发优质的产品和流程，我们必须把握产品特点和需求，将其转换为特征。这样，就把质量变得切实而且易于管理，并为系统化的质量管理方式提供了基础。重要的特征是那些为确保安全和质量指标而必须认真确认和控制的特征。
QLM principle: quality by the feature to promote is characterized in the behavior of the system level description of a specific measure, control characteristics. For the successful development of high-quality products and processes, we must grasp the product characteristic and demand, converting it to a character. So, put quality becomes practical and easy to manage, and provide systematic quality management provides a basis. An important feature is that in order to ensure the safety and quality indicators and must confirm and control characteristics.
　　然而，传统的需求只代表了约20%的产品和流程定义。随着产品从概念发展为设计和制造，就出现了。有时这不会那么明显，“需求爆炸”即需求未抓住或未定义（如担心产品变形的设计师把支架的厚度增加，而对加厚需求的验证以及后续寻找最佳实践的行为都没有发生）；有时又是明显的（如在预先进行的设计FMEA中发现一个失效模式的原因是钢板厚度，这就提示了进行验证测试和后续设计规则的开发）。
However, the traditional demand represents only about 20% of product and process definition. With the development of products from concept to design and manufacture, appeared. Sometimes it is not so obvious," demand that demand is not caught or explosion" is not defined (such as the fear of deformation of the designers of the scaffold thickness increases, the thickened requirement verification and subsequent search for the Best Practices Act did not occur); sometimes it is obvious ( such as in the prior design FMEA found in a failure mode is the result of the thickness of the steel plate, which prompted for validation testing and follow-up design rules of development ).
　制造业ISO9000认证，记住五大原则，做好ISO9000质量管理；　实际上，需求爆炸暗示了质量的专制——我们发现自己总是在超安全标准地设计产品，而并不清楚我们的目标是什么，不理解我们必须采用什么特征来实现这个目标。如果我们尚未规划质量，包括识别、验证和控制特征，并把特征作为学到的经验来获取，就丧失了把这个知识应用于其他项目上的工具。更重要的是，我们就丧失了把特征传达给供应商和合同厂商的工具，而他们直接负责我们产品80%的重大和关键质量特征的实现。
Manufacturing industry ISO9000 certification, remember the five principles of quality management, do a good job in ISO9000; in fact, demand explosion implied quality tyranny -- we found ourselves in a safety standard design of products, but do not know what is our goal, not understanding what we must use the features to achieve this goal. If we have not plan quality, including the identification, verification and control features, and the features as learned to get lost, this knowledge is applied to the other items on the tool. More importantly, we will lose the characteristic communicated to supplier and contract manufacturers of tools, and they directly responsible for our products in 80% major and key quality characteristics of the realization of.
　　QLM原则二：质量实现
QLM two principles: quality to achieve
　　质量实现是基于积累的最佳实践和学到的经验对产品和流程进行设计、验证和控制。
Quality is based on the accumulation of best practices and lessons learned on product and process design, verification and control.
　　这可以从下一代质量实践的出现看出来。ISO9000记载的是流程而不是数据，而ISO/ TS16949 APQP汽车标准从本质上来说是在ISO9000标准的基础上增加了内容。六西格玛设计
This can be seen from the next generation of quality practice appear to look out for. ISO9000 record of the process rather than the data, while ISO / TS16949 APQP standard car is essentially based on the ISO9000 standard adds content. Design for six sigma
　　（DFSS）通过类似APQP的设计实践把“为什么”添加到六西格玛的“怎么样”上。
( DFSS ) through the APQP similar design practice the "why" was added to the Six Sigma" how".
　　如果你是在制造产品，这就非常复杂。一个公司的业务模式越是以创新和产品为中心，质量活动和流程的复杂度就越高。
If you are in the manufacture of products, it is very complex. A company's business model is based on innovation and product quality as the center, activities and process complexity is higher.
　　QLM原则三：质量定义
QLM principle three: definition of quality
　　制造业ISO9000认证，记住五大原则，做好ISO9000质量管理；这个原则类似于PLM在各种独立性电子变革管理系统中的出现。如果没有产品数据，工程变革流程管理还是什么呢？类似地，如果你有一个质量问题，你事先针对该问题准备的质量计划又是什么？
Manufacturing industry ISO9000 certification, remember the five principles, to ISO9000 quality management; the principle is similar to PLM in a variety of independent electronic change management system in the. If there is no product data, engineering change management process or what? Similarly, if you have a quality problem, you have to solve the problem of quality plan for what?
　　在大多数制造型企业，纠正措施降低质量的风险与改进质量的可能性一样高。这是因为没有一个系统的质量规划流程，纠正措施等同于试错法。即使质量得到了改进，也不可能持续。学习到的经验教训常常不能广泛传播，而且更加容易随着时间推移而被遗忘。
In the majority of manufacturing enterprises, corrective measures to reduce the quality risk and improve the quality of the possibility as high. This is because there is a system of quality planning process, corrective action is equivalent to the trial and error method. Even though the quality has been improved, can not be sustained. Learn lessons are often not widely disseminated, and more easily with the passage of time and forgotten.
　　QLM原则四：生命周期法
QLM principle four: life cycle method
　　质量是跨职能的，这体现在设计和工程间的虚拟之墙，以及大量企图穿越这堵墙的努力上。装配设计、制造设计、几何尺寸和公差、价值工程，这些都在努力让设计团队理解制造的现实。设计团队识别出他们认为是关键和特别的特征，将其提供给制造团队。设计和流程FMEA是由跨职能的团队完成的。
Quality is the cross function, which is reflected in the design and construction of virtual wall, as well as a number of attempts to cross the wall to. Assembly design, design for manufacturing, geometric dimensions and tolerances, value engineering, these are trying to understand the reality of manufacturing design team. The design team to identify what they think is the key and special features, will be provided to the production team. Design and process of FMEA is a cross-functional team.
设计问题是在制造过程中和顾客使用中发现的。设计的持续改进要求这些人员能够方便地接近和理解制造过程以及顾客和质保数据。
Design is in the manufacturing process and customer use was found in the. Design of continuous improvement requirements for these personnel can conveniently close to and understand the manufacturing process as well as the customer and quality data.
　　许多数据在不同的系统中产生，使用不同的描述，用途也不同。
Many of the data in different systems, using different description, have different purposes.
　　为了采用一个真正面向整个生命周期的方式实现企业质量，下列三个条件必不可少：
In order to use a real way for the entire life cycle of the enterprise quality, the following three conditions essential:
　　·共同的语言：在价值链上的不同职能小组要说同样的语言，用相同的术语和意义来描述质量特征和问题。
Common language: on the value chain in different functional groups to speak the same language, the same terminology and significance to describe quality characteristics and problems.
　　·合规单：通过质量生命周期的每个阶段的合规单（BOC）来实现质量跟踪。一张真正的合规单其实就是一个报告，能清楚地显示出哪些事情依计划完成，哪些地方尚有问题或改进的空间。这保证了设计、工程和制造三大职能在设计和制造问题上的有效合作，保证了关键的客户需求不会被遗忘。
John compliance single: through the quality of each stage of the life cycle of compliance ( BOC ) single to achieve quality tracking. A real compliance single is actually a report, can clearly show what according to plan, where there are problems or to improve space. This ensures that the design, engineering and manufacture of the three major functions in the design and manufacture of issue of effective cooperation, ensure the key customer demand will not be forgotten.
　　·无缝接入和交流：来自生命周期任何一部分的知识都能方便地接入并关联到质量生命周期其他阶段的活动上。
, seamless access and exchange: from the life cycle of any part of the knowledge can easily access and related to the quality of other stages of the life cycle activities.
　　QLM原则五：积极的知识管理
QLM principle five: active knowledge management
　　前面四条QLM原则建立在数十年使用核心质量工具的行业经验之上。这些原则已得到普遍认可。而QLM系统的最后也可能是最重要的一个要求，是确保企业能够积极利用所有作为经验教训而获得的特征。
In front of four QLM principle built on decades of using core quality tool industry experience. These principles have been generally recognized. While the QLM system may finally also is one of the most important requirements, is to ensure that the enterprise can actively use all the experiences and lessons obtained characteristic.
　　幸亏，基于特征的生命周期质量管理方法让这成为了一个可以达成的目标，一部分原因是因为QLM系统中的知识库让用户的工作变得更方便、快捷。通过使质量流程在主要的质量定义内容的基础上运作，知识库的持续改进便成为了事务型质量业务流程的固定特点。
Fortunately, based on the characteristics of the life cycle quality management methods to make it become a can be achieved, in part because of the QLM system in the knowledge base allows the user to work more convenient, efficient. By making the quality process in the main quality definition content based on knowledge base of operation, continuous improvement became transactional quality business process fixed features.
　　例如，当进入一个失效模式，QLM系统能够积极为用户提供一个相关原因和影响的列表。在考虑可实施的控制时，系统可以显示出在组织的相似流程中有哪些控制措施现在被认为是最佳实践。
For example, when entering a failure mode, the QLM system can actively provide users with a list of causes and effects. In considering the implementation of control, system can show in the organization of the similar process which control measures is now considered a best practice.
　　在进行根本原因分析时，系统会提示用户选择发现的失效模式和原因。如果需要一个新的控制举措，将其直接增加到该原因的控制计划中。
In root cause analysis, the system prompts the user to select discovered failure modes and causes. If you need a new control measures, can be directly added to the cause of the control plan.
　　现在，当你查看一个控制和控制计划时，就能看到所有产生该举措或计划的历史纠正措施。这确保了不同职能小组的每个人都在说共同的语言，因为该语言是一个共享资源，而且在不断得到更多人的认可。偏离共同语言会减慢质量定义过程，因为如果你发明了一种新的失效模式，就失去了与原因、效果、控制、验证、规格号和历史纠正措施之间的联系。
Now, when you see a control and control plan, you can see all the action plan corrective actions or history. This ensures that the different functional group everyone speak a common language, because the language is a shared resource, and constantly get more recognition. Deviate from the common language will slow down quality definition process, because if you have invented a new failure mode, lose reason, effect, control, verification, specifications and historical corrective measures of association between.
　　然而，如果你在这个共同的语言中增加一个新的原因，这个原因就能方便地传播到那些使用相同流程、拥有相同失效模式的其他团队中去。
However, if you are in the common language of the addition of a new reason, this can easily spread to those using the same process, have the same failure modes of the other team.
　　理解未来的企业质量蓝图
Understanding the future of enterprise quality blueprint
　　一位智者曾说，失败的企业业务流程的标志是表单的无限增加。就是在当前的企业系统条件下，这句话仍然道出了质量方面的现实。
A wise man once said, failure of the business process is the sign of the infinite increase of form. Is in the current enterprise system condition, it still shows the quality aspects of reality.
　　QLM解决了做这些表单的需要，而是把表单联系起来，与业务流程捆绑起来，管理其中数据的知识获取、持续改进和交流。
QLM solves these form needs, but the form linked, and business process management in which data is tied up, knowledge acquisition, continuous improvement and exchange.
　　QLM是独一无二的，因为QLM由特征驱动，强烈依赖于知识管理，跨职能性的特点很突出。下面是说明QLM效果的一个简单例子：你如何保证“耐用”的要求被转化为产品和流程的特征？
QLM is the one and only, because QLM characterized by driving, strongly depends on the knowledge of management, cross functional characteristic is very outstanding. Below is a description of the QLM effect of a simple example: how do you ensure" durable" requirement was converted to product and process characteristics?
　　从根本上来说，以上活动和流程都围绕着一个中心概念：描述产品和流程的特征，以便在产品和流程的整个生命周期内识别和控制影响质量的关键特征。
Fundamentally speaking, the above activities and processes are around a central concept: describe the product and process characteristics, so that the products and processes throughout the life cycle identification and control of affecting the quality of the key.
　　最终，QFD、FMEA、设计验证和实验设计都是做一件事情：识别特征和控制。而特征和控制则数不胜数。
Finally, QFD, FMEA, design verification and test are designed to do one thing: recognition and control. The characteristics and control beyond count.
　　制造业ISO9000认证，记住五大原则，做好ISO9000质量管理；为了避免重复问题和重复失败，我们必须首先找到正确的特征和控制，然后管理这些特征和控制，因而就能在未来和相似的项目上应用既有的最佳实践。
Manufacturing industry ISO9000 certification, remember the five principles of quality management, do a good job in ISO9000; in order to avoid duplication and repetition of failure, we must first find the right features and control, then the management of these characteristics and control, and can in the future and similar projects on the application of the existing best practice.