银行业推行ISO9000的意义：
Banking to implement ISO9000 significance:
      入世以后，国际经济发展总的趋势是国际经济国内化、国内经济国际化，世界经济正朝着“一体化”方向发展。我国加入WTO，金融业面临的冲击是首当其冲的，外资银行的渗入，会与中资银行展开激烈竞争。从战略发展的需要出发，在全行推行ISO9001：2000国际质量管理体系，是银行业管理水平再上新台阶的重要标志，是战略发展的客观需要。因此，全面推行成都ISO9000质量管理体系，全面提升管理层次，并以此为平台，促进各项事业健康发展，在银行业具有重要的现实意义：
After entering the WTO, the international economic development general trend of international economy at home, domestic economy internationalization, world economy forward the direction of the development of" integration". China's accession to the WTO, the financial industry is facing the impact of foreign banks is be the first to bear the brunt, infiltration, will compete with Chinese banks. From the strategic development needs, in the implementation of ISO9001 : 2000 international quality management system, bank management level to a new level the important symbol, is the objective need of development strategy. Therefore, the full implementation of Chengdu ISO9000 quality management system, comprehensively enhance the management level, and use it as a platform, to promote the healthy development of various undertakings, in the banking industry has the important practical significance:
      1）银行业全面推行ISO900质量管理体系，突破传统商业银行旧的管理模式，达到以“流程再造、改善服务质量、提高工作效率、提升核心竞争力”的目的，建立系统化、规范化、文件化的质量管理模式，按流程管理的思路运作和管理体系，实现对银行服务全过程的有效控制，提升内部管理水平，为全行综合管理水平的提升提供切实的保证。
1) the banking industry full implementation of ISO900 quality management system, to break the traditional commercial bank the old management pattern, to achieve" process reengineering, improve service quality, improve work efficiency, enhance the core competitiveness of purpose", the establishment of a systematic, standardized, documented quality management model, according to the process management operation and management system implementation of banking services, the effective control of the entire process, to improve the internal management level, for the comprehensive upgrade the management level to provide effective guarantee.
      2）同行业竞争是一种争夺优良顾客的竞争，银行建立质量管理体系，将会在顾客市场中打造自身的品牌优势，这对争取优质顾客、有效占领顾客市场将起到很大的推动作用：银行建立质量管理体系，通过顾客需求、顾客投诉处理、顾客满意度调查等方法，建立起快速反应机制，加强与顾客的沟通，能够大大增强顾客的满意度和提升顾客的忠诚度。
2) the same industry competition is a competition for good customers, banks to establish quality management system, will be in the customer in the market to create its own brand, which for the customer, effectively capture customer market will play a very important role in promoting the bank: the establishment of quality management system, through the customer demand, customer complaint handling, customer satisfaction surveys and other methods, to establish a rapid response mechanism, strengthen the communication with the client, can greatly enhance customer satisfaction and customer loyalty.
      3）银行在满足顾客要求和期望提供的金融服务（存取款、国际结算、中间业务等）中，为使顾客满意，创造竞争的优势，还应了解顾客潜在的需求，争取超越顾客期望。
3) the bank to meet customer demands and expectations to provide financial services ( access, intermediate business, international settlement, etc.), to make customer satisfaction, create a competitive advantage, should also be aware of the potential customer demand, strive to exceed customer expectations.
      4） 银行金融业建立质量管理体系按国际质量标准进行操作，在管理和服务上与国际接轨，冲破非关税壁垒。
4) the bank finance the establishment of quality management system in accordance with international quality standards for the operation, management and service and international conform, break through the non tariff barrier.
      5）商业银行管理手段的科学性决定了生存的关键，而成都ISO9000质量体系标准对组织的管理层、操作层都有严格的要求，它不仅可以明确行为者的责任，提高工作效率，还可以有效地纠正和预防各种不合格操作，这对规范银行职员的业务操作将起到显著的作用。
5) the management of commercial banks by means of the scientific nature of the decision of the key to survival, and Chengdu ISO9000 quality system standards of management in the organization, operation layer has strict requirements, it can not only clear the responsibility of actors, improve work efficiency, but also can effectively correct and prevention of a variety of substandard operation, which regulate the bank clerk business operation will play a significant role in.
      6）成都ISO9000标准是一个融管理承诺、以顾客为关注焦点、质量方针、质量目标、持续改进等多项质量管理要素于一体的综合管理系统，要求各级管理者必须身体力行，主动参与质量管理，适时监督质量体系的正常运行，重视对组织过程的监视和测量。这对强化银行业经营管理，杜绝职员的违规操作行为将起到有力的监督和控制作用。
6) Chengdu ISO9000 standard is a financial management commitment, customer focus, quality policy, quality objectives, continuous improvement and a number of quality management elements in an integrated management system, requirements of managers at all levels must set an example by personally taking part, active participation in quality management, timely supervision, the normal operation of quality system, attach importance to the organization in process monitoring and measurement. To strengthen banking management, put an end to the illegal operations staff will play a strong role in supervision and control.
      7）可以规范操作流程，加强业务监管，有效控制经营风险。现代银行正在向经营自由化、业务多元化、机构国际化、存贷证券化的方向发展。随着业务品种的创新、市场范围的扩大，竞争程度加剧，经营风险也日益加大，保障经营安全是银行业管理工作的核心。
7) can standardize operational processes, to strengthen the regulation of business, effective control of business risks. The modern bank is to operate the liberalization, internationalization, diversification, agency loan securitization direction. Along with the variety of business innovation, the expansion of the scope of the market, competition, management risk is also growing, protect the security operation is the banking supervisory work core.