ISO9000原则在电大教育质量管理中应用
ISO9000 principle in university education quality management system
摘要：在全球经济一体化过程中，ISO9000族标准已成为国际经济合作伙伴相互信任依据、质量认证通用绿卡。
Abstract: in the process of global economic integration, the ISO9000 standard has become the international economic cooperation partners of mutual trust on the basis of general green card, certificate of quality.
ISO9000：2000版标准反映当代质量管理思想、质量经营观念，特别是扩大到服务质量范围。
ISO9000: 2000 edition criterion reflects contemporary quality management, quality management concept, especially the expansion to quality of service scope.
2008版ISO9000族标准强调对质量业绩的持续改进；强调顾客满意是质量管理体系的动力。
The 2008 edition of the ISO9000 standard emphasizes on quality performance continuous improvement; customer satisfaction is the emphasis on quality management system of power.
教育管理核心是管理质量和管理水平，就服务质量而言二者是紧密相关。
Education management is the core of management quality and management level, service quality is closely related to the two.
教育管理ISO9000认证已经在国际上运用，国内处于起步阶段，面临高等教育大众化及其国际接轨形势，学习、研究运用ISO9000：2008标准，
Education management of ISO9000 has already been used in international, home is at the start stage, facing the popularization of higher education and international conform situation, learning, research use ISO9000 : 2008 standard,
对教育管理者来说是十分必要的，如何借鉴这一标准改进高校管理也是十分有意义的。
On the education management is very necessary, how to use this standard to improve university management is also very meaningful.
本文是江苏电大运用ISO9000族标准原则进行教育质量管理的实践体会。
This paper is using the ISO9000 standard principles of Jiangsu TV university education quality management practice.
概述ISO9000族标准原则特点，主要介绍江苏电大用ISO9000标准原则构建教学质量管理体系，在其应用中收到实效及思考。
Overview of ISO9000 standards principle characteristics, mainly introduced Jiangsu university using ISO9000 standard principles of constructing the teaching quality management system, in its application to get actual effect and thinking.