TQM八项基本原则在ISO9000认证中的应用体现
TQM eight basic principles in the application of ISO9000 certification
为了成功地领导和运作一个组织，需要采用一种系统和透明的方式进行管理。针对所有相关方的需求，实施并保持持续改进其业绩的管理体系，使组织获得成功。组织为实现质量目标，应遵循以下八项质量管理原则。
In order to successfully lead and functioning of an organization, you need to adopt a systematic and transparent management mode. According to the needs of all interested parties, implement and maintain the continuous improvement of its performance management system, the organization succeed. Organization for the achievement of the quality objectives, should abide by the following eight principles of quality management.
原则1：以顾客为中心组织依存于其顾客，因此，组织应理解顾客当前的和未来的需求，满足顾客要求并争取超越顾客的期望。本原则在2000版新标准中的体现为：
Principle 1: to customers as the center organizations depend on their customers and, therefore, the organization should understand current and future customer needs, meet customer requirements and strive to exceed customer expectations. The principle in the 2000 edition of the new standard of embodied:
a. 在2000版ISO/DIS 9000的术语中增加了顾客、顾客满意、顾客不满意等术语；质量的术语中提到满足顾客要求意识的能力。
In the 2000 edition of a ISO / DIS 9000 terms were added in the customer, customer satisfaction, customer satisfaction, quality terms; terms referred to meet customer requirements consciousness ability.
b. 在2000版ISO/DIS 9001的引言总则(0.1节)中阐明此标准的作用之一是达到顾客满意和评价这方面的能力。
In the 2000 edition of B ISO / DIS 9001 in general ( section 0.1) to elucidate the role of standards is to achieve customer satisfaction and evaluation of this capacity.
“管理承诺”（5.1节）中指出，最高管理者的职责之一是“向组织传达满足顾客和法律、法规要求的重要性”。
" Management commitment" ( v. 5.1) pointed out, top management is one of the duties of" communicate to the organization to meet customer and legal, regulatory requirements and the importance of".
“以顾客为中心”（5.2节）全面阐述了本原则。
" Take the customer as the center" ( v. 5.2) comprehensively expounded the principle.
“管理者代表”（5.5.3C）的职责之一是“在整个组织内促进顾客要求意识的形成”。
" The management representative" ( 5.5.3C ) is one of the duties of" throughout the organization to promote the awareness of customer requirements".
“与顾客有关的过程”（7.2节）详细阐述了对顾客要求的识别，评审及与顾客的联络。
" Customer related processes." ( v. 7.2) elaborates on the identification of customer requirements, review and customer contact.
“顾客满意”（8.2.1）涉及对顾客满意程度的测量。
" Customer satisfaction" ( 8.2.1 ) relates to the measurement of customer satisfaction.
“数据分析”（8.4节）中涉及对顾客满意/不满意的分析等。原则2：领导作用领导者将本组织的宗旨、方向和内部环境统一起来，并创造使员工能够充分参与实现组织目标的环境。本原则在2000版标准中的体现为：
" Data analysis" ( v. 8.4) relates to customer satisfaction / dissatisfaction analysis. Principle 2: the leading role of the leader will be the purpose of the organization, the direction and the internal environment and create unity, so that employees can fully involved in achieving the organization's objectives of environmental. The principles in the 2000 version of the standard of embodied:
a. 在2000版 ISO/DIS 9000中本原则主要阐述在“在质量管理体系中最高管理者的作用”（3.6节）中。
In the 2000 edition of a ISO / DIS 9000 the principle described in the" in the quality management system of the role of top management" ( v. 3.6).
b. 在2000版 ISO/DIS 9001标准中，本原则主要体系在“管理职责”（第5 章）中。原则3：全员参与各级人员是组织之本，只有他们的充分参与，才能使他们的才干为组织带来最大利益。本原则在2000版标准中的体现为：
In the 2000 edition of B ISO / DIS 9001 standard, the principle of the main system in the" management" (Chapter fifth ). Principle 3: full participation of personnel at all levels is to organize this, only their full participation, to make their talent for organization to maximize the benefits. The principles in the 2000 version of the standard of embodied:
在2000版ISO/DIS 9001 6.2节“人力资源”的6.2.2d中：“确保员工意识到所从事活动的相关性和重要性，以及如何为实现质量目标作出贡献”。原则4：过程方法将相关的资源和活动作为过程进行管理，可以更高地得到期望的结果。本原则在2000版标准中的体现为：
In the 2000 edition of ISO / DIS 90016.2" human resources " in the 6.2.2d:" to ensure that employees are aware of the relevance and importance of their activities, and how they contribute to the achievement of quality objectives". Principle 4: process will be related to the resources and activities management as a process, can better achieve the desired result. The principles in the 2000 version of the standard of embodied:
a. 在2000版ISO/DIS 9000的过程方法（3.4节）中提出过程模式，并对过程方法在质量管理体系中的应用作了说明。
In the 2000 edition of a ISO / DIS 9000 process approach ( Section 3.4) presented in the model, and the process method in quality management system in the application were described.
b. 在2000版ISO/DIS 9001的引言（0.2节）“过程方法”中介绍了以该标准5～8章的内容为代表的过程模式。原则5：管理的系统方法针对设定的目标，识别、理解并管理一个由相互关联的过程所组成的体系，有助于提高组织的有效性和效率。本原则在2000版标准中的体现为：
In the 2000 edition of B ISO / DIS 9001 Introduction ( 0.2 )" process approach" introduced to the standard 5 ~ 8 chapters as the representative of the process model. Principle 5 : a systems approach to management to set goals, identifying, understanding and managing an interconnected by a process wherein the system, help to improve the effectiveness and efficiency of the organization. The principles in the 2000 version of the standard of embodied:
a. 2000版ISO/DIS 9000的“质量管理体系方法”（3.3节）系统地阐明了本原则在质量管理体系中的应用。
A. 2000 version of ISO / DIS 9000" quality management system" ( v. 3.3) systematically expounded the principle the application in quality management system.
b. 2000版 ISO/DIS 9001“质量管理体系”（4.1节）“总要求”中把本原则具体应用于质量管理体系中。原则6：持续改进持续改进是组织的一个永恒的目标。本原则在2000版标准中的体现为：
B. 2000 version of ISO / DIS 9001" quality management system" ( 4.1 )" the general requirements of" the principle of the specific application in quality management system. Principle 6: continuous improvement continuous improvement is the eternal target of an organization. The principles in the 2000 version of the standard of embodied:
a. 2000版 ISO/DIS 9000“持续改进”（3.9节）详细阐明了本原则在质量管理体系中的应用。
A. 2000 version of ISO / DIS 9000" continuous improvement" ( v. 3.9) elaborates the principle the application in quality management system.
b. 2000版ISO/DIS 9001“改进”（8.5节）包括“持续改进的策划”（8.5.1）、“纠正措施”（8.5.2）和“预防措施”（8.5.3）等。原则7：基于事实的决策方法对数据和信息的逻辑分析或直觉判断是有效决策的基础。本原则在2000版标准中的体现为：
B. 2000 version of ISO / DIS 9001" improvement" ( v. 8.5) including" continuous improvement plan" ( 8.5.1 )," corrective action" ( 8.5.2 ) and" precautionary measures" ( 8.5.3 ) etc.. Principle 7: factual approach to decision making data and information to the logical analysis and intuitive judgments is effective and decision-making foundation. The principles in the 2000 version of the standard of embodied:
a. 在2000版ISO/DIS 9000的“统计技术应用”（3.10节）中说明了决策的方法。
In the 2000 edition of a ISO / DIS 9000" statistical technology" ( v. 3.10) describes the decision method.
b. 在2000版ISO/DIS 9001的“测量、分析和改进”（第8章）中指出了一种基于事实的决策方法，其中“策划”（8.1节）中提出统计技术是适用的方法之一。原则8：互利的供方关系通过互利的关系，增强组织及其供方创造价值的能力。本原则在2000版标准中的体现主体在ISO/DIS 9004的“供方和合作者”（6.6节）在此列举了各种与供方加强合作的方式和方法。八项质量管理原则包括了一个组织的领导者应具有的关注重点、思想方法、工作方法和领导作风以及处理内外各种关系的正确态度，其意义已超出了质量管理的范围，它可以为总的管理原则提供一种正确的思路。
In the 2000 edition of B ISO / DIS 9001" measurement, analysis and improvement" (Chapter eighth ) that a fact based decision making method, wherein the" planning" ( v. 8.1) presented in statistics was applied by the method of. Principle 8: mutually beneficial supplier relationships through mutually beneficial relationship, enhance the organization and the ability to create value. The principles in the 2000 version of the standard of main body in ISO / DIS 9004" suppliers and partners" ( v. 6.6) in various ways and means to enhance cooperation between the supplier. The eight quality management principles include the leader of an organization should have the focus, thinking method, work method and leadership style as well as the processing and external relationship with the right attitude, its significance is beyond the scope of quality management, it can provide general management principles to provide a correct train of thought.