ISO9001:2008认证饭店重新装修不符合案例分析
ISO9001 : 2008 certified hotel renovation inconsistent with case analysis
某饭店重新装修，为了吸引更多的顾客，店主把饭店起名为“酷毙餐厅”。
A hotel renovation, in order to attract more customers, the hotel named "cool restaurant".
饭店门口是黑色的，头顶悬挂着锁犯人的铁链，里面每间小屋都像牢房，还分别起名为“渣滓洞”、“白公馆”、“秦城”等监狱的名字，灯光照明也显得昏暗，给人以压抑的感觉。
The front door of the hotel is black, head hanging lock prisoner's chains, which each cabin like cells, also called" Cinder Cave"," White Residence"," Qin" name, lighting also appear dim, give people a feeling of depression.
刚开张时还真来了不少好奇的客人，后来客人越来越少。
When they began also really came a lot of curious visitors, then fewer guests.
ISO9001:2008认证案例分析:
ISO9001: 2008 certification case analysis:
店主独出新裁的创意是为了吸引顾客，但是总要符合服务的需求。
The new ideas to attract customers, but to meet the service needs.
顾客来就餐是为了舒适、享受，监狱般的环境会给人以压抑感，不符合就餐环境的需要，自然客人会越来越少。
Customers to dine for comfort, enjoyment, prison environment will give a sense of depression, do not meet the needs of the guests dining environment, nature will be less and less.
本案违反了标准“ISO9001:2008 7.2.1与产品有关的要求的确定”的“b)顾客虽然没有明示，但规定的用途或已知的预期用途所必需的要求；”的规定。
In the case of a violation of standard" ISO9001: 2008 7.2.1 determination of requirements related to the product." )" B customer not stated, but the rules or intended use requirements necessary regulations;".
由于这方面的定位错误，造成服务环境的不协调，违反了标准“6.4工作环境”的规定。
Due to this aspect of the positioning error, resulting in service environment is not harmonious, in violation of the standard" 6.4 work environment " requirement.