医院ISO9000认证 医院实施ISO9000质量认证的做法和体会
Hospital ISO9000 certified hospital implementation of ISO9000 quality certification practice and experience
质量管理是一个永恒的主题。我院通过开展ISO9000质量管理体系认证工作，在质量管理的方法和有效性上找到了一条良好的途径，医疗服务质量得到了改进，服务业绩得到了提升。虽然医院实施ISO9000认证管理还有一些不同的看法，但事实证明，还是适宜、有效的，甚至是必要的、迫切的，关键是你是否用心去做。
Quality management is an eternal theme. My courtyard through the ISO9000 quality management system certification, in the quality management methods and effectiveness to find a good way, medical service quality has been improved, to improve service performance. Although the hospital implementation of ISO9000 certification management there are some different views, but the fact is, or is it appropriate, effective, even necessary, urgent, the key is whether you are hard to do.
下面将我们医院开展质量管理体系ISO9000认证过程中的一些做法和个人的一些体会予以简要介绍，望各位朋友给予指教。
The following will be our hospital quality management system and ISO9000 certification process in some way and some personal experiences give brief introduction, hope all our friends to give advice.
一、 基本做法
One, basic approach
医院首先成立了由院长任组长的贯标认证工作组，制定贯标认证计划书。召开专题办公会议，明确职责分工。召开全院实施ISO9000认证动员大会，发动全体员工人人要为医院贯标认证做出贡献。
The hospital was first established by the president as head Certification Group, make attestation of mark of be linked together plan. Held a special meeting of office, a clear division of responsibilities. The implementation of ISO9000 certification was held arouse congress, all the staff all contribute to hospital attestation of mark of be linked together.
整个贯标认证工作分准备、培训、文件梳理、体系文件编写、体系试运行、内审、评审、体系文件修订、认证申请、认证10个阶段进行。我们认为其中关键步骤应是培训、文件梳理、体系文件编写、内审和评审。
The certification mark preparation, training, file, document preparation system combing system, trial operation, internal audit, evaluation, system file revision, certification, certification in 10 stages. We think that one of the key steps should be training, documentation, documentation, carding system internal audit and review.
(一) 标准培训
( a ) the standard training
ISO9000标准的培训是一个贯穿于质量管理体系建立、实施和保持的全程、全员性课题，通过各种不同形式的培训，并尽量多地采取互动方式，不断加强对标准条款的认识和理解，不明白、有疑义的就讨论，统一思想，达成共识。使医院的全体员工人人都成为ISO9000质量管理体系的明白人，这是实施ISO9001：2000质量认证的理论保证和根本前提。
ISO9000 standard is a training throughout the quality management system are established, implemented and maintained a full, full task, through various forms of training, and as much as possible to take the form of interaction, continue to strengthen the standard terms and understanding, do not understand, have doubts on the discussion, unite a thought, to reach a consensus. The hospital staff all have become the ISO9000 quality management system to understand people, it is the implementation of ISO9001 : 2000 quality certification guarantee and the basic premise of theory.
医院中层以上干部利用每周六下午中层会时间集中学习ISO9000标准，各科主任再将学习的内容向科室员工讲解，连续一个半月。在这期间先对ISO9000：2000、ISO9001：2000原文进行了通读，再将ISO9001：2000标准转化为医院语言逐条解读，让全体员工理解质量管理体系的术语、定义和ISO9001：2000条款的确切含义。继后，每次院长办公会、中层例会第一小时先由管理者代表主讲有关质量管理体系的相关内容。
Hospital middle-level above cadre to use every week six afternoon middle will time concentration learning ISO9000 standard, every department head the learning content to the Department staff to explain, for a month and a half. During this first on ISO9000: 2000, ISO9001: 2000 texts were read, then ISO9001 : 2000 standards into hospital language unscramble one by one, to make all employees understand the quality management system of terminology, definitions and ISO9001: 2000 in terms of the exact meaning. Then, each time the dean office, middle meeting first hour by management representative to the relevant quality management system related content.
另外，医院还举行了五期专题培训班，分别对要素分工与程序文件编写、科室作业文件编写、内部审核等具体问题进行了培训。
In addition, the hospital also held five special training class, respectively, for the division of factors and the procedure document preparation, operation, internal audit department documentation of specific issues such as training.
(二) 文件梳理
( two) the file card
我们认识到患者的要求，由于存在着医患信息的不对称性，几乎都是隐含的，而这些隐含着的要求多在法律法规、部门规章、医院规定和各项规章制度中作出了表述。所以，将法律法规、部门规章、医院规定和各项规章制度进行详细的识别、确认、归类整理，这是建立医院质量管理体系的第一步——识别要求。
We recognize the patient's request, because of the existence of physician-patient information asymmetry, is almost always implicit, and these implicit requirements in laws, regulations, rules and regulations of the hospital made a statement. Therefore, the legal laws and regulations, departmental rules, the hospital rules and regulations detailed identification, recognition, classification, which is to establish the hospital quality management system the first step -- identification requirements.