饭店酒店业ISO14000认证:对在中国饭店业实施ISO14000标准的探讨
Hotel industry ISO14000 certification : in Chinese hotel industry to implement ISO14000 standard discuss
饭店是为社会提供高质量、高标准的服务产品的。但是，饭店既面临严重的环境问题，又对环境产生影响，主要的环境问题有：大量的使用能源，产生污染环境的排放物、物资的过量消耗和不良消费习惯。虽然已有饭店开始注意到环境管理的重要性，但绝大部分饭店的环境管理意识很差，尤其是环境管理的基础----设备管理还相当薄弱。因此，目前要在饭店普遍实施ISO14000标准的条件还不成热。但完全可以用ISO14000标准来指导饭店开展创建绿色饭店活动。在创建绿色饭店活动的过程中，对基础较好、管理水平较高的饭店，逐步实施ISO14000标准，最终通过ISO14000的认证。再以此来推动其它饭店的环境管理，使整个饭店业的管理再上一个台阶。
The hotel is for the community to provide high-quality, high standards of service products. However, the hotel is facing serious environmental problems, but also have an impact on the environment, the main environmental problems are: the use of a large number of the sources of energy, produce environmental pollution emissions, material consumption and bad consumption habit. Although the existing hotel started to pay attention to the importance of environmental management, but most of the hotel environmental management consciousness is poor, especially in environmental management, equipment management is quite weak foundation. Therefore, the current in the hotel widespread implementation of ISO14000 standard conditions is not as hot. But can use the ISO14000 standard to guide the hotel to carry out the creation of green hotel. In creating a green hotel in the process of activities, the foundation is better, the higher management level of hotel, the progressive implementation of ISO14000 standard, finally through the ISO14000 certification. Then in order to promote other hotel environmental management, the hotel management and the last step.
关键词：饭店 实施 环境管理 标准
Key words: Hotel environmental management standards
ISO14000标准是国际标准化组织为了促进经济可持续发展和保护全球生态环境而推出的一套综合性的管理型标准。以往的环境排放标准和产品的技术标准都是对产品和生产最终结果的一个控制标准。而ISO14000标准将通过对产品的指导，实现对生产全过程的控制，实施清洁生产，推动绿色产品来达到企业自觉保护环境的目的。ISO14000标准适用于任何类型与规模的组织，并且涵盖了企业所有的管理层次。
The ISO14000 standard is international organization for Standardization in order to promote the sustainable development of economy and the global environmental protection and the introduction of a set of comprehensive management standard. Previous environmental emission standards and product technical standards are the product and production ultimately results in a control standard. While the ISO14000 standard will be based on the product instruction, to realize the control of the whole production process, the implementation of clean production, promote green products to achieve enterprise consciousness to protect environment for the purpose of. The ISO14000 standard is applicable to any type and size of organization, and covers all enterprise management level.
目前，环境保护已逐渐由政府的强制手段转化为社会的要求、相关方的要求及市场的压力。ISO14000标准正是因为适应这一转变，为企业传达自身生产、经营、产品、服务中所含有的环境信息，反映一个企业对环境的影响情况，为企业扩大市场而被广泛的接受。
At present, environmental protection has gradually by the government coercion into social requirements, the requirements of stakeholders and the pressure of the market. The ISO14000 standard is for adapt this change, for the enterprise production management, product, convey oneself, service contained in the environment information, reflect an enterprise 's impact on the environment, for enterprises to expand the market and widely accepted.
一、饭店业面临的环境问题
One, the hotel industry faces environmental problems
饭店业作为国民经济的重要组成部分，一直以来就是人们休闲、娱乐、社交的重要场所，它作为精神文明和物质文明的窗口，在社会经济、文化生活中扮演着重要的角色。人们很难把它与工矿企业视为一类，把它与环境污染联系在一起。从饭店为社会提供的产品来看，其舒适程度、质量标准是很高的，这是饭店经营的性质所决定的。但是，饭店为客人创造的舒适环境是靠消耗大量的能源和物资而得到的。一座建筑面积在8～10万平方米的大型高层饭店，全年能源的消耗大约为1.3～1.8万吨标准煤。其能耗量并不亚于一个大型的工厂。同时饭店每天还向外界排放大量的烟尘、二氧化碳、生活污水、废热和垃圾。所以，饭店同样面临严重的环境问题。饭店的环境问题主要表现在以下几个方面：
The hotel industry as an important component of national economy, has always been the people leisure, entertainment, social important places, as the spiritual civilization and material civilization window, in the social economy, cultural life plays an important role. It is hard to put it with the industrial and mining enterprises as a kind, it and environmental pollution linked to. From the hotel for the community to provide the product, its comfort, quality standards are very high, this is the hotel business nature. However, the hotel for guests to create a comfortable environment is to rely on to consume large amounts of energy and materials by. A construction area in 8 ~ 100000 square meters large high-rise hotel, the annual energy consumption of about 1.3 to 18000 tons of standard coal. Its energy consumption is not less than a large factory. At the same time the hotel every also discharged outside a lot of smoke, carbon dioxide, sewage, waste and garbage. Therefore, the hotel also faces serious environmental problems. Hotel environmental problems are mainly manifested in the following aspects:
1．能源问题
1 energy problem
饭店消耗的能源主要是水、电、燃料（原煤、燃油、煤气或液化气等）。调查表明：饭店总的能源费用要占饭店营业收入的8％～16％。饭店单位建筑面积的年用电量为 100～200kWh/m2，是一般城市居民住宅楼用电量的10～20倍。一般饭店多采用中央空调系统，而空调用电量占全年总用电量的50％～60％，饭店的照明用电占到总用电量的25％～30％，是电力消耗的主要部分。 饭店的水耗量也是相当大的：三星级以上饭店的人均日耗水量为0.5～1.1吨，为城市居民日耗水量的4～10倍。
Hotel energy consumption is mainly water, electricity, fuel (coal, oil, gas or liquefied petroleum gas). Survey showed that: total energy cost for hotel hotel revenues of 8% ~ 16%. Hotel per building area of annual electricity consumption of 100 ~ 200kWh / m2, is the general city residential buildings with capacity of 10 ~ 20 times. General hotel with central air-conditioning system, and the energy consumption of air conditioner total electricity consumption of 50% ~ 60%, hotel lighting electricity accounted for the total electricity consumption 25% - 30%, is the main part of power consumption. The hotel 's water consumption is quite large: three star above hotel average daily water consumption is 0.5 ~ 1.1 tons, for the city residents' daily water consumption of 4 ~ 10 times.
2．污染问题
2 problems of pollution
饭店为客人创造的是优雅而舒适的环境，但同时又向外界环境排放了大量的废热、废气及经营过程中产生的大量的污水、固体弃置物和生活垃圾。
Hotel guests is to create elegant and comfortable environment, but also to the outside environment discharge a large amount of waste heat, exhaust gas and operating process produced large sewage and garbage disposal, solid.
目前我国还有部分饭店使用燃煤锅炉，一座中等规模的饭店一年大约要消耗1400吨左右的煤，如果煤质按25％的含灰量、1％的含硫量计，每吨煤燃烧会放出36公斤烟尘17公斤SO2、6公斤NOX和2.2吨CO2；一年就要向大气层排放50吨烟尘、24吨SO2、8吨多NOX和3000吨CO2。即使是采用燃油锅炉，也将会产生对人体有害的NOX、CH、CO和CO2等污染物。
At present our country is part of the hotel the use of coal-fired boiler, a medium size hotel approximately one year to consume about 1400 tons of coal, if coal ash content by 25%, 1% per ton of coal combustion sulfur meter, can produce 36 kilograms, 6 kilograms of smoke of 17 kilograms of SO2 NOX and 2.2 tonnes of CO2 a year; atmospheric emissions of 50 tons to 24 tons of dust, SO2, more than 8 tons and 3000 tons of CO2 NOX. Even using the oil-fired boiler, also will produce harmful to human body NOX, CH, CO and CO2 and other pollutants.
三星级以上饭店的日用水量平均为250吨，也就是说一座饭店一年要排放污水近10万吨。这些污水中除了生活污水外，还包括含油量很高的厨房污水、含多种有机物的洗衣房污水，这些污水都将对环境造成不同程度的污染。
Three star above hotel daily water consumption for an average of 250 tons, is a hotel for a year to nearly 100000 tons of sewage discharge. In addition to these sewage sewage, also includes the oil content is very high in the kitchen sewage, containing a variety of organic laundry sewage, the sewage will be caused to the environment by different degrees of pollution.
饭店还产生大量的生活垃圾，目前我国对垃圾普遍还没有进行分类收集，综合利用，造成资源的浪费。同时，一些会造成严重污染的废弃物，如各种废电池、固体废弃物等往往也混入普通垃圾倾倒，污染环境。
The hotel also have a lot of garbage, at present our country to refuse generally have not been classified collection, comprehensive utilization, waste of resources. At the same time, some will cause serious pollution of waste, such as all kinds of waste batteries, solid waste is often mixed with ordinary garbage dumping, pollution of the environment.
另一方面，有些饭店所使用的建筑材料、装修材料，甚至有的家具用品也会产生对人体健康有影响的污染物，而这方面又往往被经营者和消费者所忽视。
On the other hand, some hotel used building materials, decoration materials, and even some furniture supplies will also have impact on human health of pollutants, and this aspect is often ignored by the operator and the consumer.
3．物资的过量消耗
The 3 material excessive consumption
在饭店提供的各类服务中，有一部分是建立在对物资的过量消耗上的，如：即使客人要住好几天，客用床单、毛巾等都是一日一换洗，过量消耗能源、人力，多用的洗涤剂还造成了环境污染；卫生间的清洁用品也都是一日一换，而这些一次性用品，有的质量很好，如牙刷、梳子等可以用多次，有的一次根本用不完，如香皂等，这都造成物品的浪费。此外，这些一次性清洁用品的包装还十分讲究：外包装印刷精美、内衬材料质地考究，不但浪费资源、而且增加成本。我国饭店在餐饮经营中的食品浪费同样是十分惊人的，这既与我国传统的消费观念有关，也与饭店的经营理念有关。
The hotel offers various services, is partly based on the consumption of materials, such as: even if the guests want to stay for several days, guest bed sheets, towels and other is a change, excessive consumption of energy, manpower, multipurpose detergent also caused environmental pollution; toilet cleaning products are also a change, and these disposable items, some quality is very good, such as toothbrushes, combs and other can be used repeatedly, some one don't finish, such as soap, which cause the article waste. In addition, the one-time cleaning supplies packaging also very dainty: packaging printing beautiful, lining material texture elegant, not only a waste of resources, but also increase the cost of. China's hotel in the catering business of food waste is also very amazing, which is China's traditional consumption concept, also with the hotel business philosophy about.
二、饭店环境管理的发展
Two, the development of Hotel Environmental Management
综上所述，饭店作为社会环境的一个组成部分，与环境问题有着密切的关系。环境问题与饭店的经营和发展是相互影响的。饭店经营必须为客人创造良好的生活空间，但是在这个过程中又对外界环境造成一定的影响。而外界环境变化将直接影响到饭店经营的效益。如外界环境变坏，饭店必须投入更多的人力、物力来改善饭店内部的环境。对饭店自身来说，节能降耗能为饭店降低成本、节约开支、提高经济效益；对社会来讲，更是节省资源、保护环境、造福于子孙的大事。所以，为了饭店业的可持续发展，现代饭店必须关注对环境的保护，现在世界许多国家都开始重视饭店的环境管理。1991年，“威尔士王子商业领导论坛”创建了“国际旅馆环境倡议”机构，该机构由世界11个著名的饭店管理集团组成一个委员会，由英国查尔斯王子任主席。1993年，英国查尔斯王子倡议召开了旅馆环境保护国际会议，通过了这11个国际旅馆集团签署的倡议，并出版了《旅馆环境管理》一书，目的是为了指导旅馆业实施环保计划，改进生态环境，加强国际合作，交流旅馆环境保护工作的经验和有关信息，促进政府、社区、行业及从业人员对旅馆环境保护达成共识并付之实践。从那时起欧美许多国家的饭店纷纷重新审视企业的经营方式和服务程序是否符合环境保护的要求，并着手改进经营和服务方式，其中最主要的就是采用先进的节能设备；加强排放物的污染控制；尽量回收可再生的物资, 同时倡导绿色消费。在全球性的绿色浪潮的推动下，我国一些大城市的饭店也开始重视环境保护，加强员工的环保意识，注意在经营中节能、降耗、减少污染。
To sum up, the hotel as an integral part of the social environment, and environmental problems are closely related. Environmental problems and the hotel management and development is the mutual influence. Hotel management must be for the guests to create a good living space, but in the process, to the external environment influence. While the changes in the external environment will directly affect the effectiveness of hotel management. As the external environment is bad, the hotel must invest more manpower, material resources to improve the hotel's interior environment. The hotel itself, saving energy and reducing consumption for hotel to reduce costs, save money, raise economic benefits; to the society, it is to save resources, protect environment, benefit at the descendants. Therefore, in order to hotel industry sustainable development of modern hotel, must pay attention to the protection of the environment, now many countries in the world have started to attach importance to the hotel environmental management. In 1991," Prince Welsh Business Leadership Forum " to create" international hotel environment initiative" mechanism, the mechanism is composed of 11 world famous hotel management group, a committee consisting of a chairman, British Prince Charles. In 1993, British Prince Charles initiated the hotel international environmental protection conference, by the 11 International Hotel Group signed the initiative, and published the" Hotel environmental management" one book, the purpose is to guide the hotel industry to implement the environmental protection plan, improvement of ecological environment, strengthen international cooperation, exchange hotel work experience and related environmental protection information, promote the government, community, industry and employees of hotel environmental protection to reach a consensus and pay practices. Since then many countries in Europe and America Hotel have revisited the mode of operation of enterprises and service procedures in accordance with the requirements of environmental protection, and to improve the management and service mode, of which the most important is the use of advanced energy-saving equipment; strengthen emission pollution control; try to recycling of renewable materials, at the same time, advocate green consumption. In global green tide drive below, our country big city hotel also began to pay attention to environmental protection, strengthen staff awareness of environmental protection, pay attention to in operation energy consumption, reduce pollution.
1995年，香港港岛香格里拉大酒店参加了由香港生产力促进局组织的亚洲首个 ISO14000（EMS）试点计划。1997年5月获得ISO14001标准认证证书，成为ISO14001标准在非制造业领域成功实施的范例。也为饭店的环境管理树立了一个样板。这在实践上进一步证明饭店实施环境管理的必要性和可行性。
In 1995, Hongkong Island Shangri-la Hotel participated in by the Hongkong Productivity Council Organization of Asia's first ISO14000 ( EMS ) pilot program. In 1997 May to obtain ISO14001 standard certification, become the ISO14001 standard in the field of manufacturing industry the successful implementation of paradigm. Also for the hotel environmental management and establish a model. This in practice further proof of hotel environmental management the necessity and the feasibility.
三、我国饭店环境管理的现状
In three, China's Hotel environmental management situation
虽然我国有不少饭店已经注意到环境管理的重要性，并且也已开始实施一系列的环境管理措施，但绝大部分饭店环境管理的意识还很差，尤其是环境管理的基础----设备管理还相当薄弱，这主要表现在以下几个方面。
Although our country has many restaurants have noted the importance of environment management, and already also began to carry out a series of environmental management measures, but the vast majority of hotel environmental management consciousness is very poor, especially environmental management foundation, equipment management is quite weak, this basically behaves in the following respects.
1．饭店的管理理念比较落后，许多饭店处于经验管理阶段，处于模仿管理阶段，对饭店管理的科学性认识不够。饭店往往重视对前台服务的管理，忽视对设备设施、物资消耗的管理，造成能源、物资的严重浪费。
1 hotel management concepts backward, many restaurants in the experience of the management level, in imitation of management level, the hotel management of scientific knowledge. Hotel often attach importance to the front desk management, ignoring the equipment and facilities, material consumption management, resulting in serious waste of energy, materials.
2．饭店对设备管理不够重视是一个突出的问题。在设备管理中普遍存在管理制度不全、管理不规范、技术力量薄弱、以经验管理为主，特别是缺乏科学的管理手段；对设备运行检测的水平也较低，计量系统不完善，导致设备运行效率低下，能耗较大，大大增加了饭店的经营成本。
2 Hotel Management of equipment seriously not quite is a prominent problem. In the equipment management exists in management system is not complete, management is not standardized, technical force is weak, to experience management, especially the lack of scientific management methods; the equipment running detection levels are relatively low, metering system is not perfect, causes the device to operate with low efficiency, high energy consumption, greatly increased the hotel operating costs.
3，饭店的投资建设往往缺乏科学的论证和认真的可行性研究，许多饭店设计很少考虑节能方面的功能，例如建筑的节能性、动能设备的讲师系统等等。设计的不合理就在客观上造成资源、能源的浪费及对环境的破坏，事后再要纠正，就不是一件容易的事了。
In 3, the hotel investment construction often lack scientific proof and careful feasibility studies, many hotel design is rarely considered energy-saving aspects of the functions, such as the construction of energy-saving, energy equipment, systems and so on. Unreasonable design is the objective cause resource, energy waste and damage to the environment, then to correct, is not an easy thing.
4．饭店的技术力量不足。在某省的一期饭店工程部经理培训班上，来自全省各地不同类型不同星级的四十四名经理中，大专以上学历的只有三人，具有工程师职称的只有一人，其余都是高中或中专学历。
The lack of technology 4 hotel. In the province of a hotel manager training class, come from complete province each district different types different star forty-four managers, college education has only three people, engineers titles of only one person, the rest are senior high school or technical secondary school.
5．解决环境问题的资金得不到保证。近年来，由于饭店数量迅速增加，行业内的竞 争非常激烈，许多饭店处于亏损状态，饭店很难拿再出资金来进行技术改造或工艺的改进。虽然通过设备的改造，技术引进可以为饭店带来长期的效益，但从短期看，饭店无力实施。
5 solutions to environmental problems of funds can not be guaranteed. In recent years, due to the rapid increase in the number of hotel industry competition, competition is very intense, many restaurants in a loss of status, the hotel is difficult to take to capital to undertake technical reformation and technology improvement. Although through the transformation of equipment, technical introduction to the hotel to bring long-term benefits, but in the short term, the hotel 's inability to implement.
综上所述，目前要在饭店普遍实施ISO14000标准的条件还不成热。但是，每个饭店经营者都希望在饭店内部创导节能、降耗，减少开支；在世界绿色潮流的推动下，希望以创建绿色饭店来重新塑造企业形象。因此，可以用ISO14000标准来指导饭店开展创建绿色饭店活动，有目的、有计划的引导饭店转变观念、规范管理。
In summary, the present in the hotel widespread implementation of ISO14000 standard conditions is not as hot. However, each hotel operator in the hope of saving energy and reducing consumption, in-house guide, reduce costs; in the world of green tide drive below, hope to create the green hotel to shape the corporate image. Therefore, you can use the ISO14000 standard to guide the hotel to carry out the creation of green hotel, purposeful, planned guide Hotel change idea, standard management.
四、以ISO14001标准指导创建绿色饭店
In four, ISO14001 Standard Guide for establishing green hotels
根据可持续发展战略的观点，绿色饭店的经营和发展应当既满足当代人的需要，又不对后代人构成危害，也就是说，绿色饭店为社会提供的产品必须满足充分利用资源、保护生态环境并对人体健康无害的要求。达到绿色饭店标准的具体要求为：提供的所有产品都要求达到安全、卫生、有利于人体健康的标准；尽量多的提供绿色食品，对食品的加工要做到清洁生产；要能提供空气清新，温度、湿度宜人并供应洁净水的客房；饭店周围空地上都应种上树木花草；饭店所有的排放物都应达到国家的排放标准；饭店设备设施的运行要符合环境保护和节能要求；饭店经营和产品生产的全过程要尽量节约资源和能源；饭店应使用能回收、易降解、不会造成环境问题的消耗品；饭店产生的废弃物要逐渐做到分装，有利于对垃圾的分级处理；
According to the strategy of sustainable development view, green hotel management and development should satisfy the need of contemporary person already, incorrect and unborn person harm, that is to say, the green hotel to provide the products must meet to make full use of resources, protection of ecological environment and harmless to human health requirements. To reach the green hotel standard specific requirements are: to provide all the products are required to achieve a safe, wholesome, beneficial to human health standards; as much as possible to provide food, food processing to achieve cleaner production; must be able to provide fresh air, temperature, humidity and pleasant and the supply of clean water rooms; hotel around on the ground should be planted trees and flowers; the hotel all emissions should meet the national emission standard; hotel facilities operation to meet the requirements of environmental protection and energy saving requirements; hotel management and the entire production process to try to save resource and energy; hotel should use the energy recovery, easy degradation, will not cause environmental problems of consumables; hotel waste generated to gradually achieve packaging, is conducive to the waste classification treatment;
努力提高饭店设备设施的寿命周期，以提高饭店设备的投资效益；能与协作部门和宾客合作，共同创建绿色饭店。创建绿色饭店的步骤包括建立管理体制、分析环境因素、制定环境规划、落实管理措施。
Efforts to improve the hotel equipment life cycle, in order to improve the hotel investment beneficial result of equipment; and departments and guests cooperation, work together to create a green hotel. Green hotel establishment steps include the establishment of management system, analysis of environmental factors, environmental planning, the implementation of management measures.
1．建立管理体制
1 to establish management system
创建绿色饭店的实质是要开展环境管理，因此，首先要明确管理体制，落实管理职责。创建绿色饭店包括三方面的内容：第一是提供绿色产品、开展绿色服务活动；第二是技术节能和污染防治；第三是清洁生产、节能降耗、降低经营成本。所以创建绿色饭店是一项涉及到饭店所有部门、要求全体员工参加的活动。因此，必须要明确环境管理体制，建立创建绿色饭店活动办公室，由饭店领导主管，配有专门管理人员；各部门相应地设置活动负责人，形成管理网络。
Establishing green hotel is the essence of environmental management, therefore, should first clear management system, implement the management responsibilities. Green hotel establishment includes three aspects: the first is to provide green products, green services; second is the technology for energy saving and pollution prevention and control; third is the clean production, energy saving, lower operating costs. So the creation of green hotel is a hotel for all departments, which requires all staff to participate in the activities of. Therefore, we must clear the environmental management system, establishing green hotel establishment activities by the office, hotel managers and leaders, with specialized management; departments set activity responsible person, form the management network.
2．分析环境因素
2 Analysis of environmental factors
要创建绿色饭店，实行环境管理，首先要对饭店所有的环境因素进行分析，并找出对创建绿色饭店影响较大的环境因素。饭店主要环境因素有以下方面：
To create the green hotel, implement environment management, first of all to the hotel all the environmental factors were analyzed, and find out the green hotel establishment is greatly influenced by environmental factors. The main hotel environmental factors are the following:
饭店能源使用情况。包括：用电情况，供热系统热效率，空调制冷设备的经济运行；饭店用水情况；
Hotel energy usage. Including: electricity, heating system heat efficiency, air conditioning and refrigeration equipment for the economic operation of water; hotel;
各部门（除工程部）能源使用情况等。
Each department (except Engineering) energy usage.
环境保护情况。包括制冷剂、灭火剂是否会造成环境污染；锅炉烟气排放情况；废热排放对环境的影
The situation of environmental protection. Includes a refrigerant, fire extinguishing agent will cause environmental pollution; waste heat boiler flue gas emission; emission to the environment.
响；厨房污水的隔油处理与排放情况；洗衣房污水排放指标；其它污水排放情况；汽车的油及尾气排放情况；环境噪音和室内噪音情况；光污染情况；餐具的含铅量是否超标；建筑装修原材料是否选用具有环境标志的产品；垃圾的分类处理情况等。
Ring; kitchen sewage grease processing and discharge; laundry wastewater emission targets; other sewage discharge; automotive oil and exhaust emission; environmental noise and indoor noise pollution; light; tableware with lead content is standard; building decoration materials with environmental mark product choice; the garbage classification processing conditions.
（3）饭店产品、服务改进的潜力及可行性调查。包括客房棉织品的洗涤；一次性用品的消耗；房间客用品、清洁用品的包装；内部消耗品；塑料制品与替代品的使用；废弃物的分装；客人的传统消费习惯等。
( 3) the hotel product, service improvement potential and feasibility investigation. Including rooms for cotton fabric washing; disposable goods consumption; room guest supplies, cleaning supplies packaging; internal consumables; plastic products and the use of alternatives; waste packaging; guests of the traditional consumption habits.
3．制订环境规划
3 the formulation of environmental planning
饭店环境管理的长期目标应根据国际标准和我国环境保护的法律、法规，尽可能完美地处理好企业的发展和保护环境之间的关系，实现经济效益、社会效益、环境效益的统一。近期管理目标则是提高环境保护意识，节约能源、降低消耗、减少污染，提高效益。为此，在全面系统地调查、分析饭店的所有环境因素后，要对饭店的总体环境情况进行评审，
Hotel environmental management long-term goals should be based on international standards and China's environmental protection laws and regulations, perfect as possible to deal with the development of the enterprise and protect environment the relationship between, implementation economic benefits, social benefits, environmental benefits. Recent management goal is to raise the awareness of environmental protection, energy conservation, reduce consumption, reduce pollution, improve efficiency. Therefore, in the comprehensive and systematic investigation, analysis of the hotel all environmental factors, to the hotel overall environment evaluation,