ISO认证 质量管理故事 降落伞的真实故事
The true story of ISO quality management certification story
这是一个发生在第二次世界大战中期，美国空军和降落伞制造商之间的真实故事。在当时，降落伞的安全度不够完美，即使经过厂商努力的改善，使得降落伞制造商生产的降落伞的良品率已经达到了99.9%，应该说这个良品率即使现在许多企业也很难达到。
This is a place in the middle of the Second World War, the true story of American between air and parachute manufacturers. At that time, the parachute safety degree is not perfect enough, even after the manufacturer to improve, making good parachute manufacturers parachute rate has reached 99.9%, should say the nondefective rate even now many enterprises are also very difficult to achieve.
但是美国空军却对此公司说 No, 他们要求所交降落伞的良品率必须达到100%。
But America air force but this company No, they asked that the parachute yield rate must reach 100%.
于是降落伞制造商的总经理便专程去飞行大队商讨此事，看是否能够降低这个水准？
So the parachute manufacturers general manager came to group discussions, see whether it can reduce this level?
因为厂商认为，能够达到这个程度已接近完美了，没有什么必要再改。当然美国空军一口回绝，因为品质没有折扣。
Because they think, to reach this level is close to perfect, no need to change what. Of course American air force refused, because the quality is no discount.
后来，军方要求改变了检查品质的方法。那就是从厂商前一周交货的降落伞中，随机挑出一个，让厂商负责人装备上身后，亲自从飞行中的机身跳下。这个方法实施后，不良率立刻变成零。
Later, the military requirements changed the method of examination quality. It is from the manufacturer before one week delivery chute, randomly pick one, make manufacturers responsible for the equipment body, personally from the flight body jump. This method is implemented, immediately become non-performing rate of zero.
从此故事您得出什么结论？
What do you conclude from this story?
故事体会：
The story of:
1.提高质量，总是有方法！
1 to improve the quality, there is always the method!
2.许多人做事时常有“差不多”的心态，对于领导或是客户所提出的要求，即使是合理的，也会觉得对方吹毛求疵而心生不满！认为差不多就行,但就是很多的差不多，产生质量问题。
2 many people often have "almost" mentality, for the leadership or the customers request, even if it is reasonable, also feel carp and disgruntled! Think about it, but it is more nearly, have quality problems.
3.或许我们应该站在消费者的角度想一想：买回的酵母做的馒头里吃出一根头发，什么滋味！？
3 perhaps we should stand in the angle of consumer think: buy yeast do Steamed buns to eat out a hair, what taste!?
我们也许会说：10万（或10亿）袋酵母里才有一袋里有一根头发，有什么大惊小怪的。但是对我们来说是十万分之一，对于吃到头发的消费者来说，是100%。试想，如果什么事情只有99.9%的成功率，那么每年有20，000次配错药事件；每年15，000婴儿出生时会被抱错；每星期有500宗做错手术事件；每小时有2000封信邮寄错误。看了这些数据，我们肯定都希望全世界所有的人都能在工作中作到100%。
We may say: 100000 (or 1000000000) bag of yeast have a bag with a hair, what get excited over a little thing. But for us is 1/100000, to eat into the hair of the consumers, is 100%. Just imagine, if what the success rate of only 99.9%, so every year 20000 mismatched drug events; each year 15000 babies were born will be wrong; there are 500 per week in the wrong operation event; 2000 letter mailed error per hour. Look at these data, we will hope to people all over the world in 100%.
因为我们是生产者，同时我们也是消费者。更重要的是，我们因此而感到每天的忙碌工作有所意义，而不是庸庸碌碌的只想换一口饭吃。
Because we are the producers, at the same time we also consumers. More importantly, we feel so meaning of every day busy work, rather than ordinary only want to change to a meal.
4.品质没有折扣。
4 quality no discount.
ISO认证 质量管理故事 降落伞的真实故事
The true story of ISO quality management certification story