ISO认证，ISO10393供应商召回消费品指南简介
发布时间: 2013-06-24 14:57 点击：
ISO认证，ISO10393供应商召回消费品指南简介
ISO certification, ISO10393 supplier of consumer guide to recall
近年来，随着安全意识的提高，消费者对产品质量要求也越来越高。为保护消费者权益，在产品出现问题时，采取召回等纠正措施，成为一条有效解决问题的重要途径。
In recent years, along with the security awareness, consumers are increasingly high demands on the quality of the products. For the protection of the rights and interests of consumers, in the product when problems arise, take the recall and other corrective measures, become an important way to solve the problem.
虽然许多国家对供应商实施产品召回都有管理要求和指南，但仍有一些国家没有相应的要求或者管理尚不完善。我国在这一方面起步较晚，尤其在供应商主动召回上，远不能满足消费者要求和社会发展需要。
While many countries of the supplier to implement the product recalls have management requirements and guidelines, but there are still some countries do not have corresponding requirements or management is not perfect. China started late in this area, especially in the supplier to take the initiative to recall, far can not meet the demands of consumers and the needs of social development.
2013年4月，国际标准化组织于发布ISO10393国际标准。该标准是为供应商提供的一个实用指南，便于他们召回问题产品或采取其他纠正措施，降低消费者受到伤害风险。这对于我国的生产企业及政府部门来说，有较强的指导和参考价值。
In 2013 April, the international organization for standardization released on ISO10393 international standard. The standard is a practical guide for suppliers to provide, for them to recall the products in question or take other corrective measures, reduce consumer harm risk. This is the production of enterprises and government departments in China, have guidance and reference value of a strong.
一、标准内容
A, standard contents
本指南包括七章和四个资料性附录。这七章分别是适用范围、术语与定义、目的和原则、一般要求、产品召回所需的评估、产品召回实施以及召回计划的持续改进。四个附录包括：危险与风险评估、产品召回公告及新闻稿范本、产品召回检查单，提高召回有效性的示例。为使得召回易于低成本操作，ISO10393还加入了一些实践规范。
This guide includes seven chapters and four appendix. The seven chapter is to continuously improve the scope, term and definition, purpose and principles, general requirements, product evaluation, recall the required product recall and recall plan for implementation. Includes four appendixes: hazard and risk assessment, product recall announcements and press releases, model, product recall checklists, improve recall effective sample. The recall is easy to low cost operation for that, ISO10393 also added some practice.
二、目的和原则
Two, the purpose and principles
1.目的
The 1 Objective
ISO10393国际标准编制的目的，旨在帮助供应商编制、实施和改进产品召回程序，以便降低由于市场中的不安全产品带来的风险。
Preparation of ISO10393 international standards, designed to help suppliers to prepare, implement and improve the product recall procedures, in order to reduce the unsafe products in the market risk.
2.原则
2 principles
该标准规定，供应商应该通过遵守本国际标准和ISO10377（关于消费品安全针对供应商的标准指南）规定的原则，证明他们对消费品安全的承诺，对消费品供应商提出了产品设计管理、生产管理和市场销售管理等方面的要求。
By this standard, the supplier should comply with the international standards and by ISO10377 (the Standard Guide for suppliers of consumer product safety) regulation principle, demonstrate their commitment to the consumer product safety, put forward the product design management, production management and marketing management requirements for the supplier of consumer goods.
（1）编制并维护适用的程序和系统，以避免导致召回的产品出现相关事故，包括在设计阶段考虑产品安全风险，以及为质量管理、培训、档案管理和产品可追溯性配置合理的资源；
(1) establishment and maintenance procedures and applicable system, to avoid the recalled products appear related accidents, including product safety risk in the design stage, as well as for quality management, training, management and product traceability and rational allocation of resources;
（2）如果评估产品很可能对消费者构成健康或安全风险，应迅速和有效执行产品召回承诺；
(2) if the evaluation of product is likely to pose a health or safety risk to consumers, should be promptly and effectively implement the product recall commitment;
（3）通过建立产品安全重要性意识，促进产品安全文化，确保产品安全程序得到执行，持续改进其产品安全程序；
(3) through the establishment of product safety awareness the importance of safety culture, to promote the products, to ensure product safety procedures are implemented, the continuous improvement of the product safety program;
（4）向其供应链内的第三方宣传产品安全文化；
(4) to the supply chain within the third party propaganda product safety culture;
（5）制定并保存与所有适用法律具有符合性的规范和标准。
(5) develop and save with all applicable laws in accordance with sex norms and standards.
三、实施召回的一般要求
General requirements three, the implementation of recall
一般要求包括召回政策、文件和记录、召回规范和法律常识的了解、专业人员、召回决定权限以及模拟试验。此标准还附了有关对召回相关人员的一个列表要求，其中详细列举了每位员工所承担的工作。如对技术员/工程师规定的职责，包括领导召回事故的调查、担当与供应商的联系人、领导风险分析或风险评估程序等。
General requirements include recall policy, documents and records, recall regulations and legal knowledge understanding, professional authority, recall and simulated test. This standard also attached a list to recall relevant personnel requirements, including details of each employee to undertake the work. If the technician / engineer responsibilities, including leadership recall the accident investigation, and play a supplier contacts, leaders risk analysis or risk assessment procedures.
四、召回所需的评估
Four, recall required for assessment.
产品召回分强制召回和自愿召回。强制召回一般由政府机关对产品是否存在缺陷进行评估，而ISO10393中所述的召回评估为供应商自愿召回前所做的评估。标准规定，为确定产品召回的必要性、供应商应该编制好程序，以便在收到产品造成危害或者有可能造成危害的信息后，及时采取措施。
Product recall is divided into mandatory recall and voluntary recall. Mandatory recall in general by the government on whether the product defects are evaluated, and in the ISO10393 evaluation to evaluate the recall of a voluntary recall of the supplier. Standard, in order to determine the necessity of product recall, supplier should prepare a good program, so as to cause harm or may cause harm to the information in the receipt of the products, to take timely measures.
其中，在决定产品召回时要通过几个阶段：事故调查、风险评估、产品追溯、作出召回决定。其中，风险评估是最重要的内容。评估中要确定产品的信息，包括产品的名称、牌号、型号、种类批量、批次、所用组件的来源或生产日期等，另外要确定使用或接触的人群；确定危害的概率、等级、严重程度等内容。在风险评估基础上，供应商确定风险等级有没有超过可接受的程度。如超过，供应商可以确定需要召回产品。其中有关风险等级是否超过可接受的风险，在ISO10377有关产品标准的指南附件C中，列举了不同类别产品有可能造成的各种伤害可能以及伤害情景。供应商在作出风险评估时，可以参考此标准内容。
Among them, in the decision of product recall to through several stages: the accident investigation, risk assessment, product traceability, making the recalls. Among them, the risk assessment is the most important content. Assessment to determine the product information, including product name, brand, model, batch, batch type, the components of the source or production date, in addition to determine the use or contact crowd; determine the hazard probability, severity grade, etc.. In the risk assessment on the basis of the supplier, determine the risk level has exceeded the acceptable level. If more than, the supplier may determine the need to recall the product. The level of risk is more than the acceptable risk, in the relevant product standard ISO10377 guidelines in Appendix C, lists various damage of different categories of products may cause and damage scenarios. The supplier to make risk assessment, can refer to this standard.
五、召回的具体实施
Five, the implementation of the recall
产品召回的实施是ISO10393的核心内容。在第6.2到6.7中，对召回的具体实施作了详细叙述。
The implementation of product recall is the core content of ISO10393. In Chapter 6.2 to 6.7, on the implementation of the recall are described in detail.
1.启动召回措施
1 start the recall measures
这个程序首先从启动召回措施开始。在召回措施中，ISO10393指出，召回行动计划有四个关键因素，包括召回策略、召回目标、召回程序以及确定实施召回所需的资金。
This program from the first start recall measures. In the recall measure, ISO10393 points out, the recall plan has four key factors, including the recall, recall strategy target, the recall procedure and determining the funds needed for the implementation of the recall.
2.沟通
2 communication
标准介绍了开发沟通计划，具体说明沟通的对象（包括管理者、供应链以及消费者）、沟通的程序、沟通的方式以及召回通知所包含的内容。
The standard describes the development of communication plan, specify the object of communication (including management, supply chain and consumer), communication program, communication mode and recall notification contains the content.
3.召回实施
3 the implementation of recall
召回实施中，包括如何回收、更换和维
The implementation of the recall, including how to recycle, replacement and maintenance