ISO9001实效认证，如何量化ISO9001体系改进的绩效？
ISO9001 effectiveness of certification, how to quantify the ISO9001 system to improve performance?
　　问题：在进行ISO9001有效性的评估工作中，对于整体的体系运作或者体系中某部分的体系运作，没有适宜的量化指标，请教是否有较好的能够做到量化的评估方式？因为公司领导对于量化的指标是比较认可的，而且定性的东西也容易导致各部门间争执。
Problem: ISO9001 in assessment of the effectiveness of the work, for the whole system operation or system to a portion of the system operation, no appropriate quantitative index, consult whether there are better able to do quantitative assessment way? Because the company leadership to quantify the indexes are compared for recognition, but also qualitative thing are easy to cause the dispute between departments.
　　解答：ISO9001实效认证，如何量化ISO9001体系改进的绩效？；指标的量化可以分为两类：那些有具体指标，容易量化的，可以直接量化并依此进行考评。
Answer: ISO9001 effectiveness of certification, how to quantify the ISO9001 system to improve performance? ; index quantification can be divided into two categories: those with specific indicators, easily quantifiable, and accordingly can be directly quantified evaluation.
ISO9001实效认证，如何量化ISO9001体系改进的绩效？；还有一些指标不好量化，属于属性值的指标，可以依据专家意见，给出考评的准则，根据准则划分为不同水平，不同水平设置不同的分数值。考评时采用专家打分的方法进行考评，德尔菲评判法、模糊评判法都是很好的工具。
ISO9001 effectiveness of certification, how to quantify the ISO9001 system to improve performance? There are a number of indicators; poorly quantified, which belongs to the attribute values of the index, can be based on expert opinion, gives the evaluation criteria, according to the guidelines are divided into different levels, different level set different point values. Evaluation method of evaluation by experts, the evaluation method, fuzzy evaluation method is a very good tool.
ISO9001实效认证，如何量化ISO9001体系改进的绩效？；比如，客户满意情况的考核指标，是很难量化的，但现在许多公司用客户满意度来评判，达到了非常好的效果。
ISO9001 effectiveness of certification, how to quantify the ISO9001 system to improve performance? For example, customer satisfaction; the assessment index, is hard to quantify, but now many companies with customer satisfaction evaluation, achieved very good results.