软件企业实施ISO9000认证的有效性
Software implementation of ISO9000 certification validity
国际标准化组织(ISO)自1987年推出了ISO9000系列标准以来,很快得到了工业界的广泛承认,并被各国标准化机构所采用,在世界范围内形成"ISO9000现象"。
International Organization for Standardization ( ISO ) since the 1987 launch of the ISO9000 series of standards, to quickly get the industry widely recognized by many countries, and standardized mechanism used, around the world to form" ISO9000 phenomenon".
一套国际标准,在如此短的时间内被众多国家采用,且影响如此广泛,是国际标准化史上从未有过的。
A set of international standards, in such a short period of time by many countries adopt, and the impact of such a broad, international standardization had never existed in the history.
那么,为什么ISO9000会有这么大的魔力呢?
So, why is ISO9000 so magical?
ISO9000起源于硬件,对软件是否适用呢?
ISO9000 originated in the hardware, the software is suitable?
本文将回答这些问题。
This paper will answer these questions.
实施ISO9000的有效性
The effectiveness of the implementation of ISO9000
        ISO9000为企业提供了一种科学的质量管理和质量保证机制,然而企业的情况千差万别ISO9000是否对所有的企业都能产生同样的效果呢?为了回答这个问题,我们首先应了解ISO9000的作用。
ISO9000 for enterprises to provide a scientific quality management and quality assurance mechanisms, however the enterprise circumstance differ in thousands of ways ISO9000 if for all enterprises can have the same effect? In order to answer this question, we should first understand the role of ISO9000.
        对提供产品的企业而言,ISO9000的作用有两个方面,体现为企业内部和企业外部。在企业内部(管理职能),能够提高质量意识,建立保证质量的机制———质量体系;实现文件化管理,改善工作机制;改进效率,提高生产率。
To provide products of the enterprises, the role of ISO9000 in two aspects, is the embodiment of the internal and external enterprises. In enterprise interior ( Management ), to improve the quality awareness, establish quality assurance mechanisms -- quality system; file management, improve the working mechanism; improve efficiency, improve productivity.
        在企业外部(保证职能),能够提高顾客的满意程度,赢得市场;便于与用户、中间商等合作、交流;能提高企业的宣传效果,扩大声誉。
Outside the enterprise ( assurance functions), to improve customer satisfaction, to win the market; and for the user, brokers and other cooperation, exchange; enterprises can improve the effect of propaganda, enlarge the reputation.
        从ISO9000所起的作用我们能够得出结论:若企业的管理机制健全、管理水平高,企业的声誉较高,其产品的市场占有率高,则实施ISO9000所起的作用就不大。反之,作用就大。通常一个企业的生产能力由其管理水平和技术水平两部分构成,ISO9000是管理标准,实施ISO9000只能提高它的管理水平,不能提高其技术水平。
From ISO9000 the role we can draw the conclusion: if the enterprise management mechanism, management level is high, the high reputation, its products in the market share is high, then the implementation of ISO9000 the role of the little. Conversely, effect is big. Usually a production capacity of enterprises from the management level and technical level of two parts, ISO9000 is the management standards, the implementation of ISO9000 can improve its management level, cannot raise its technology level.
        技术水平分为三类:
Technical level is divided into three categories:
 •    一流是指产品质量(主要指其功能、性能和寿命)能完全满足顾客的要求。
" First-class quality of products (mainly refers to its function, performance and life ) can completely meet the requirements of customers.
•    一般是指基本上能够满足顾客的要求。
" Generally refers to the basically able to meet customer requirements.
•    恶劣是指仅能满足部分顾客的要求。
" Bad refers only to satisfy the customer requirements of part.
        管理水平分为三类:
Management level is divided into three categories:
 •    优秀是指产品质量能完全满足价格、交货期和售后服务的要求。
Excellent, refers to the product quality can fully meet the price, delivery and after sale service requirements.
•    一般是指基本能够满足价格、交货期和售后服务的要求。
" Generally refers to the basic can meet the price, delivery and after sale service requirements.
•    薄弱是指价格高、交货期延迟、售后服务不周到。
Weak, refers to the high price, delivery delay, after sale service.
        通过对实施ISO9000有效性的分析,可以帮助企业选择实施ISO9000,同时也说明了ISO9000并不是万能的,它只是一套能帮助企业提高管理水平的国际规范。
Through the implementation of ISO9000 validity analysis, can help enterprises choose to implement ISO9000, but also that ISO9000 is not a panacea, it is merely a set can help enterprises to improve the management level of international norms.