建筑业ISO9000认证中施工服务的管理
Construction industry ISO9000 certification in construction management services
    根据“标准”要先弄清什么是“在规定有服务要求的情况下”
According to the" standard" must first understand what is" in terms of service requirements of the situation"
    首先，应是国家和地方政府的法规，如《中华人民共和国建筑法》    
First of all, should be the national and local government regulations, such as the" construction law of the Peoples Republic."
“第六十二条 建筑工程实行质量是保修制度”；建设部《工程项目施工质量管理责任制》竣工服务承诺制度；
" Sixty-second for construction projects subject to quality warranty system";" the Ministry of construction project quality management system of job responsibility" complete service commitment system;
地方建设行政主管部门有关规定（如《厦门市新建商品住宅质量保证书》、《厦门市新建商品住宅全盘说明书》）等执行。
Local construction administrative departments of the relevant provisions ( such as" Xiamen new commodity residential quality guarantee"," Xiamen city of new merchandise residential overall." ) and implementation.
    其次，还有业主要求或合同规定的服务要求。
Secondly, there are requirements of the owner or the contract of service requirements.
   服务要素还要求“对服务的实施、验证和报告的形成文件的程序”。
Service element also asked" for service implementation, verification and reporting procedures".
①服务实施：应按上述“规定有服务要求”执行；
The service carries out: should according to the" Regulations for implementation of service";
②服务的验证：
The service validation:
一方面可用《工程质量处理验证书》中“用户对维修质量的意见为依据；
Hand available" project quality treatment verification book"" users to repair the opinion of quality as the basis;
另一方面用《工程质量处理确认书》施工单位的内部检查评定；
On the other hand, with the" confirmation" construction engineering quality processing unit internal check and evaluation;
③服务报告：
The service report:
应定期总结回访维修服务报告，提供到管理评审，以进行质量改进。
Should summarize return repair service reports, provided to the management review, in order to improve the quality.
为了更好地进行服务，除政府规定的维修责任期内，要切实做好维修工作外，非责任期内的维修，也应与业主/使用单位协商为其服务。
In order to better service, in addition to government regulation repair liability period, do a good job in repair work, the responsibility of the repair period, also be used for its owner / consultation service.
    服务不只是事后的维修服务，事前在招投标合同评审时可采取一标二书，即投标时根据标准，按“合同评审”评定自己满足标书要求的能力；
Service not just after the repair service, advance in the bidding contract review can be taken when a two book, bid namely according to the standard, according to the" contract review" for their ability to meet the requirements of the bid;
中标后就业主的标书；设计图纸提供建议，使其更加完善。
After winning the bid, the owners tender; design drawings to provide advice, make it more perfect.