ISO9000质量认证体系在文明单位建设中的应用
The ISO9000 quality certification system in the civilized unit construction application
对文明单位建设工作如何实现规范化管理，齐齐哈尔检验检疫局作了一些尝试，该局在建立ISO9000质量管理体系后，将文明单位建设部分工作也纳入了ISO9000质量体系进行规范性管理，将《黑龙江省文明单位建设条例》有关内容引进质量手册，起到了促进文明单位建设工作，加强队伍建设的作用。
The civilized unit builds the job how to realize standardized management, Qigihar inspection and Quarantine Bureau made a few attempts, this bureau is in establish ISO9000 quality management system, the construction of unit of civilization of part of the work is also incorporated in the ISO9000 quality system to standardize the management, will be" civilized unit of Heilongjiang Province construction regulations" related content introduction of quality manual, play the promotion of civilized unit to build the job, strengthen team construction role.
    ISO9000标准在文明单位建设工作中运用的必要性
The ISO9000 standard in the civilized unit construction work in the use of necessity
    ISO9000标准是国际公认的一种科学、先进的质量管理模式，采用ISO9000标准的思路和方法建立文明单位建设工作质量管理系统，对于开创新思路，规范文明单位创建工作程序，更好地开展文明单位建设都是十分必要的。
The ISO9000 standard is internationally recognized as a kind of science, advanced quality management model, using the standard ISO9000 train of thought and method to establish civilized unit construction quality management system, to create new ideas, the norms of civilized units to create a work program, to better carry out civilized unit construction is very necessary.
    文明单位建设工作的逐步法律化，要以科学先进的质量管理模式为载体。任何工作都涉及质量问题，文明单位建设工作也不例外。按照ISO9000：2000标准对“质量”是“一组固有特性满足要求的程度”的定义，文明单位建设工作质量必然表现为满足《文明单位建设条例》必须履行的工作要求、满足文明单位建设十条标准和服务对象要求。要保证文明单位建设工作质量，就必须涉及质量管理，所以，文明单位建设条例作为一个创建依据，应当引入质量概念，文明单位的各项标准是必须达到的，但以什么质量达到，效果则是完全不同的。
Civilized unit construction work by law, to scientific and advanced quality management model for the carrier. Any work related to quality problem, civilized unit construction work is no exception. According to ISO9000 2000 standard on the" quality" is" a set of inherent characteristics to meet the requirements of the degree of the definition of", civilized unit construction quality of work performance to meet the" civilized unit construction regulations" to perform the job requirements, meet the civilized unit construction ten standards and clients requirements. To ensure the quality of construction of unit of civilization, it must involve quality management, therefore, civilized unit construction regulations as creating a basis, should be introduced into the concept of quality, civilized unit standards must be achieved, but at what quality to achieve, effect is completely different.
    规范文明单位创建工作，ISO9000标准质量管理模式便于指导。文明条例作为地方法规文件，不可能要求具体的管理模式，但是以何种方式展示群众性的活动，怎样体现有机结合协调发展，就需要找到一种共性的切入点，既便于开展活动，又便于考核。因此推荐使用ISO9000标准，ISO9000质量管理原则适用于文明单位建设原则，且能高质量地完成好上述工作任务，以国际先进的理念和管理方式，为文明单位建设提供了一个平台。
The norms of civilized unit to found the job, ISO9000 standard quality management mode for guidance. Culture regulations as local regulations document, may require specific management pattern, but to show ways in which mass activities, how to realize the organic combination of coordinated development, we need to find a common point of entry, both for the activities, and is convenient for examination. It is recommended to use the ISO9000 standard, ISO9000 quality management principles applicable to the civilized unit construction principle, and high quality to finish the task, to the international advanced concept and management, civilized unit construction provides a platform.
     实施ISO9000标准有利于文明单位创建工作标准化。虽然各地都有文明单位建设地方法规，但各单位的创建方法各自不同，与条例和符合度不尽一致，没有一个载体互相比较，有时我们感到有的高级别文明单位创建竟不如低级别的好，而具体差在哪里也说不清。尽管有文明档案，却没有一个标准的框子，考核起来不便于统一掌握，假如按照ISO9000质量标准方法建立三级或四级管理文件（一级文件：文明单位创建质量手册；二级文件：文明单位创建工作程序文件；三级文件：文明单位各项创建记录、表格等），就便于日常检查和考核，也便于规范活动。
The implementation of ISO9000 standards in favor of civilized unit to establish standard work. Although there are civilized unit construction of local laws and regulations, but each unit to create different ways, and regulations and conformity are not consistent, without a carrier are compared with each other, sometimes we feel some high level civilization unit creates much better low level, and the specific difference where also say not clear. Despite the civilization archives, there is no standard frame, check up is easy to grasp, if in accordance with the ISO9000 quality standard methods to establish the grade three or grade four management file ( a file: civilized unit to establish a quality manual; level two file: the creation of a civilized units work procedures; three class documents: the creation of civilization unit records, forms etc.), it is convenient for daily inspection and assessment, is convenient to regulate the activity of.