ISO9001系列标准具有以下特点：
ISO9001 series standard has the following characteristics:
1．是自愿标准，但会因行业、顾客或政府的要求而成为强制性标准；
1 is a voluntary standard, but because of the industry, the customer or the government requirements and become mandatory standards;
2．是管理体系标准，不是硬件标准；
2 is the management system standard, not hardware standard;
3．提供质量保证，即使顾客信任本组织能提供满足质量要求的产品/服务；
3 to provide quality assurance, even if the customer trust in the organization can meet the quality requirements of the products / services;
4．文件化：写您要做的，照您写的做，并检查；
4 documents: write you want to do, as you write, and check;
5．通过使过程受控达到管理的目的；
5 by making the process is controlled to achieve management goal;
6．强调人在质量体系中的作用；
6 highlights in the quality of the action in the system;
7．强调体系的建立和运作以顾客为中心；
7 emphasize the system establishment and operation to the customer as the center;
8．重点突出产品/服务质量的三个关键要素：管理职责、质量体系结构、资源。
8 highlights of product / service quality of three key elements: the management responsibility, resource, quality system structure.