[ISO9001质量管理体系认证]阳光人寿运营系统获ISO9001质量管理体系认证
[ ISO9001 quality management system certification ] Sun Life operating system by the ISO9001 quality management system certification
2011年12月14日,阳光人寿运营系统日前获得由BSI(英国标准协会)颁发的ISO9001:2008质量管理体系认证证书，标志着阳光人寿运营系统已经达到国际公认的标准化寿险运营管理水平，促进了公司运营服务的全面升级。
In December 14, 2011, Sun Life operating system recently acquired by BSI ( BSI) issued by the ISO9001 : 2008 quality management system certification, marking the sun life operation system has reached the international accepted standards of life insurance operation and management level, promote the company operating the service upgrades in the round.
据了解，ISO9001质量管理体系是被世界各国及社会广泛承认的质量管理标准，该标准规定了质量管理体系的要求，是各国对产品或服务进行质量评价和监督的通行证。凡是通过认证的企业，在各项管理系统整合上已达到了国际标准，表明企业能持续稳定地向顾客提供预期和满意的服务。
Reportedly, the ISO9001 quality management system is by world each country and society widely recognized quality management standard, the standard defines the quality management system requirements, is all about the product or service quality evaluation and supervision of the pass. All through the certification of enterprise, in the management system integration has reached international standards, that enterprises can be sustained and stable to provide the customers expectations and satisfaction of service.
对客户而言，通过了ISO9001标准认证后的公司，其服务或产品更具有权威性和专业性，表明公司以顾客为中心，能满足顾客需求，达到顾客满意。
For customers, through the ISO9001 certification standards after the company, its services or products with more authoritative and professional, indicating the company to customers as the center, to meet customer demand, to achieve customer satisfaction.
阳光人寿总裁潘宏源介绍，标准化建设是支持寿险长期快速发展的必要基础，更是巩固提升运营能力的要点所在，所以阳光人寿成立之初就一直致力于公司各系统的标准化服务体系的建设，并积极探索和学习科学的管理模式，通过标准化管理提升公司的服务水平和服务品牌。
The Sun Life President pan Hongyuan, standardization is to support the long-term life insurance the rapid development of the necessary foundation, is strengthening the operation ability of the point, so the sun life the beginning of the establishment of the company has been committed to the standardization of the system construction of the service system, and actively explore and study the scientific management mode, through the standardization of management to enhance the level of service and service brand.
早在2011年初，公司便全力部署运营系统的ISO9001标准化认证工作，并将此“标准化体系”建设项目提高到公司战略管理层面。在2011年阳光保险第二届客服节上，阳光人寿为了用实际行动向广大客户提供更专业、更便捷的服务体验，向全国客户发表了“标准化管理助推星级服务”的客服宣言，宣布公司将以战略发展的高度达成运营系统ISO9001标准化认证，保证阳光人寿高品质服务的可靠性和持续性。
Early in 2011, the company became fully deployed operating system ISO9001 standard certification work, and the" standard system" construction projects to improve the management level of company strategy. In 2011 the sunshine insurance second customer service section, Sun Life in order to use the actual action to provide our clients with a more professional, more convenient to the customer service experience, published "the standardized management to boost the star service" customer service declaration, announced that the company will be the development of the strategic achievement of operating system ISO9001 standard certification, for the sun life quality of service reliability and consistency.
经过近半年的努力，阳光人寿运营系统从新契约、核保、保全、理赔、续期等各个环节上全面通过了ISO9001:2008质量管理体系的认证，成功达成了公司标准化建设目标，为开启运营服务的再提升做好了坚实准备。
After nearly six months of efforts, Sun Life operating system from the new contract, underwriting, claims, preservation, renewal of each link such as fully adopted the ISO9001: 2008 quality management system certification, successful company standardization construction goal, to open the service promotion has done a solid preparation.
此外，阳光人寿运营系统深抓管理，在“星级”服务标准上，从业务人员的管理上进行升级，推出业务人员分级管理制度，授予优秀业务人员星级荣誉，并提供各项服务支持，引导业务人员规范展业；在运营风险管控上，从制度、流程、管理环节上标本兼治，优化运营服务资源配置，加大对绩优业务伙伴、优秀机构的运营支持力度，推出《阳光人寿业务人员运营分级管理办法》、《机构两核差异化风险管理办法》两大核心管理办法，全面提升业务品质；在运营系统的总体管理上，推出《阳光人寿机构“红黄蓝”运营品质分级管理办法》，为提升业务品质，维护客户权益，引导公司业务持续、健康发展搭建起了一套行之有效的管理模式。
In addition, Sun Life operating system deep grasp management, in the" five-star" service standards, from business management to upgrade, launched the business personnel management system of classification, awarded to outstanding business star of honor, and the provision of support services, to guide the business standard exhibition industry; in the operation risk management, from the system, process management processes, administer thoroughly, and optimization of operation service resource configuration, increase the performance of business partners, outstanding operations support, launched the" sunshine life business classification management approach"," operating mechanism two nuclear differentiation risk management approach" two core management measures, improve service quality; in the operating system overall management, launched the" sunshine life body" red yellow blue" operation quality grading management approach", in order to promote the service quality, safeguard rights and interests of customers, to guide the company sustained, healthy development of the business to build a set of effective management mode.