社区服务中心ISO9000认证：为居民办事也能够ISO9000认证
Community Service Center ISO9000 certification: for the residents act can also ISO9000 certification
家里下水道堵了，社区工作人员会上门按ISO标准提供帮助，听说过吗？上月25日，蜀山区青阳路社区通过ISO9001：2008质量管理体系认证，领到了这张时髦的“国际通行证”，成为全省首个引入国际化企业化管理模式为居民服务的社区。
A home sewer plug, community workers will come according to ISO standards to provide help, heard of it? On 25 August, Shushan District Qingyang Road community through the ISO9001: 2008 quality management system certification, to a fashionable "international passport", become the province's first introduction of international enterprise management services for the residents of the community.
　　2009年4月，ISO质量管理体系正式引入青阳路社区。经过10个多月试运行，青阳路社区优质的社区服务通过了ISO认证。“现在有了这套专门的办事流程和考核体系，社区管理也日趋走入了科学管理的轨道。”青阳路社区工作站站长朱红英道：“社区服务更加阳光透明，社区工作也从‘管理’转向了‘服务’，不过最大的改变还是社区工作人员观念的转变。”“以前，我坐在办公室等着居民来办事。现在，我主动到居民家中去办事。”社区工作人员葛兰英认为为基层人员服务必须主动。
In 2009 April, ISO quality management system was introduced into Qingyang road community. After 10 months of trial operation, the Qingyang Road community quality community service through the ISO certification. " Now with this set of specialized work flow and appraisal system, community management is becoming more and more into the scientific management of the track." Qingyang Road community workstation stationmaster Zhu Ying said:" community service more open and transparent, community work and also from the ' management ' to the ' service ', but the biggest change or community staff idea transformation." "In the past, I sat in the office waiting for residents to work. Now, I take the initiative to the residents of the home to go to work." The community staff 's English thought for grassroots service must take the initiative.
　　这不，社区的ISO体系就在团安新村25号楼的段奶奶身上悄悄发挥过作用。团安新村兴建于上个世纪七八十年代，段奶奶家门口的下水道因为污物较多无法顺利排泄堵塞住了，难闻的气味呛得段奶奶根本就不敢开窗。段奶奶抱着试试看的心情拨通了青阳路社区五心服务卡的服务热线。社区工作人员接到段奶奶的求助电话后，立即赶到现场，疏通了下水管道。随后，两位工作人员看着段奶奶年老体弱，又帮助段奶奶把家中卫生进行了彻底的清扫。“五心服务卡”就是社区导入ISO9001体系后的产物之一。卡上印有社区的联系电话，“一个电话，我们就会到居民家中解决难题。”
This not, community ISO system in the group of new village building 25 segment on Granny quietly played a role. The new village construction. At last centuries seventy or eighty time, period of grandma home sewers because dirt can not be more smooth excretion blocked, bad smell choked while grandma would never dare to window. A grandmother hugging have a try mood called the Qingyang Road community five services card service hotline. The community staff received a period of grandma's call for assistance, immediately rushed to the scene, dredge sewer. Subsequently, two staff members at the period of grandma frail, and help section grandma take home health conducted a thorough cleaning. " Five card" is the community into one of the products of ISO9001 system. The cards are printed on the community 's contact phone number, "a phone call, we will come to the residents of the home to solve problems."
　　ISO标志是对社区服务的一种肯定，但这荣誉并不是终身制。据了解，今后每年，ISO认证企业都将派出“外审团”，通过对辖区居民的调查给社区工作进行评分，如若不达标将被取消认证。而在每个月末，社区里的15位居民代表也将随机抽查居民对工作人员的服务进行打分，工作不达标将被辞退。
The ISO logo on the community service of a kind of affirmation, but this honor not tenure. It is understood, next year, ISO certification enterprises will send a" jury", based on the investigation of area residents to community work to score, if not up to the standard will be cancelled certification. And at the end of each month, the community of 15 residents will be randomly selected residents on staff service points, work is not up to the standard will be dismissed.
　　■链接
The link
　　ISO9001用于证实组织具有提供满足顾客要求和适用法规要求的产品的能力，目的在于增进顾客满意。ISO9001国际标准把产品划为硬件、软件、服务和流程性材料四大类，公共政府工作可划为服务一类。凡是通过认证的企业，在各项管理系统整合上已达到了国际标准，表明企业能持续稳定地向顾客提供预期和满意的合格产品。站在消费者的角度，公司以顾客为中心，能满足顾客需求，达到顾客满意，不诱导消费者。
ISO9001 used to validate that the organization has to provide to meet customer requirements and the applicable regulatory requirements of products, aims to enhance customer satisfaction. The ISO9001 international standards of product is zoned for hardware, software, services and processes of four major categories of materials, public administration can be designated as a class of service. All through the certification of enterprise, in the management system integration has reached international standards, that enterprises can be sustained and stable to provide the customers expectations and satisfaction of qualified products. From the perspective of consumers, the company to customers as the center, to meet customer demand, to achieve customer satisfaction, do not induce consumers.