电力企业如何进行ISO9001:2008认证
Electric power enterprises how to ISO9001: 2008 certification
● 采用质量管理体系是供电企业的一项战略决策
Use of quality management system in power supply enterprises is a strategic decision
● ISO9001认证是建立和实施质量管理体系的有效途径
The ISO9001 certification is establishing and implementing quality management system effective way
● 怎样做好ISO9001的认证工作
How to do the ISO9001 certification work.
众所周知，电力是一种特殊产品，它不能贮存，发电、变电、输电、配电直至用电都必须在同一时刻完成。因此，电力从生产到使用过程的任何时间、任何地方都必须依赖于电力系统(硬件系统)。随着国民经济和人民生活对电力需求的增长，电力系统越来越庞大，系统的稳定性成为发供电行业的关注焦点。长期以来，人们通过对电力系统暂态过程的研究，设计、开发和应用了大量的硬件和软件，以确保系统的稳定性。
As everyone knows, the power is a kind of special product, it cannot store, power generation, substation, transmission, distribution and power must be at the same time to complete. Therefore, power from production to use during any time, any place must rely on the power system ( hardware ). With the development of national economy and people's life on the growth of power demand, power system is more and more big, the stability of the system become the power industry's focus. Long-term since, people through the transient process of power system research, design, development and application of a large number of hardware and software, in order to ensure the stability of the system.
按照系统论的观点，系统中每一个要素都与其他要素相关联，必须采用系统方法进行管理，才能确保整个系统的稳定性，才能确保系统有效和高效地运作。
According to the viewpoint of system theory, system of each factor and the other factors associated with, must adopt system management methods, to ensure the stability of the whole system, to ensure the effective and efficient operation of the system.
一、采用质量管理体系是供电企业的一项战略决策
One, the adoption of a quality management system in power supply enterprises is a strategic decision
ISO9000族标准是世界上管理专家长期理论研究和实践经验的总结，它可以指导一个组织，在长时期内通过关注顾客及其他相关方的需求和期望而达到改进其总体业绩的目的，使组织获得持久的成功。
The ISO9000 standard is the world management expert long-term theoretical research and practical experience, it can guide an organization, over a long period of time by focusing on the customer and other interested parties' needs and expectations and to improve the overall performance of the objective, the organization gained lasting success.
标准强调"以顾客为关注焦点"，并贯穿于标准的始终。基层供电企业直接面对最终用户，确立"以顾客为关注焦点"的理念尤为重要。要求组织把顾客要求放在第一位，调查、确定顾客当前和未来的需求，通过体系的有效应用，持续地满足顾客需求和期望；把顾客满意作为质量管理体系业绩测量的主要指标，及时调整自己的经营策略，采取必要措施，以适应电力需求的变化，满足顾客不断发展的需求和期望，可能时还应超越顾客的需求和期望。
Standard emphasizes the "customer focus", which runs through the standard always. Enterprise of basic level power supply directly to the end user, establish a" customer focus " concept is particularly important. Requirements of the customer requirements in the first place, investigation, identify current and future customer demand, through the effective application of the system, continuing to meet customer needs and expectations; customer satisfaction as the performance of the quality management system for measurement of the main index, timely adjust their business strategy, to take the necessary measures, in order to adapt to the demand change, to meet growing customer needs and expectations, may also be exceed customer needs and expectations.
标准要求充分发挥各级领导的作用，明确规定了组织的最高管理者在质量管理体系中所起的关键性作用，包括确保组织以顾客为关注焦点、制定质量方针和质量目标、进行质量管理体系策划、职责和权限的分配、内部沟通、资源提供和管理评审，和全体员工参与的积极性，等等。
Standard for the full play the role of leaders of all levels, clearly defined the organization's top management to quality management system plays a key role, including the organization to ensure that customer focus, development of quality policy and quality objectives, quality management system planning, responsibility and authority distribution, internal communication, resources and management review, and all staff participation, etc..
标准要求全体员工明确自身工作的重要性和相关性，不断提高质量意识，为实现组织的质量目标作出贡献。
The standard requires all staff to clear their own work importance and relevance, and constantly improve the quality awareness, to achieve the organization's quality objectives to contribute.
标准要求组织运用过程方法、管理的系统方法和基于事实的决策方法，建立、实施和保持一个有效和高效的质量管理体系。这三种最基本、最有效的科学方法分别从三个不同的角度来确保过程结果的有效性、体系运作的系统性和决策的正确性，从而使每个组织的领导者带领员工实现预期的目标。