ISO9001认证咨询中质量目标管理的"常见病"
ISO9001 certification advisory quality management by objectives "common disease"
质量目标是组织依据其质量方针制定的在质量方面所追求的目的。质量管理体系能否满足质量目标要求是质量管理体系策划时应考虑的首要因素。质量管理体系是否具有实现规定质量目标的能力，也是评价质量管理体系有效性的重要标志。
Quality objectives are organized according to its quality policy formulation in terms of quality aims. Quality management system can meet the requirements of quality objectives quality management system planning is the main factor to consider when. Whether the quality management system with the implementation of the provisions of the capacity of quality target, but also evaluate the effectiveness of the quality management system is the important sign of.
     笔者在质量管理体系审核中，发现一些组织对质量目标管理不同程度地存在这样或那样的问题，归纳起来有以下几方面。
The author in the quality management system audit, found in some tissues of quality objective management is different level land exists this or that problem, Baconian rise have the following several aspects.
     1.没有明确实现质量目标的期限，有的甚至在第一年就实现了。质量目标既不能好高骛远，也不可能一蹴而就，应反映出一定的先进性。
1 no clear to achieve quality target deadline, some even in the first year to achieve a. Quality objectives can not move, can not accomplish at one stroke, should reflect the advanced nature.
     2.有的组织受传统的“方针目标管理”的影响，既没有形成文件的总的质量目标，也没有在质量手册中反映，只有年度质量目标。只有有了目的明确的总的质量目标，并通过每年的分解，有步骤地向预定的目标推进，才能为质量管理体系的持续改进提供方向。
2 some tissue affected by the traditional " management by objectives ", neither documented the goals of total quality, nor in the quality manual reflect, only the annual quality target. Only a clear overall quality objectives, and through each of the decomposition, step by step to the predetermined target to advance, in order for the continuous improvement of quality management system to provide direction.
     3.GB／T19001标准5.4.1要求在组织的相关职能和层次上建立质量目标，但是有的组织只有总的质量目标和分解到年度的质量目标，没有进一步分解到相关职能部门，或只分解到部分职能部门，更谈不上分解到一定层次。更多的组织只对各部门提出制定质量目标的要求，而不过问其内容是否满足要求、是否可测量，以及能否确保组织年度质量目标的实现。
The 3.GB / T19001 standard 5.4.1 requirements relevant functions and levels within the organization to establish quality goals, but some organizations only total quality target and decompose the annual quality target, no further down to the relevant functional departments, or only the decomposition to the part of the functions of departments, more do not talk to go up to a certain level of decomposition. More organizations of every branch puts forward setting quality objectives and requirements, and does not interfere with its contents whether meet the requirements, whether can be measured, and can ensure that the organization 's annual quality target.
     4、GB/T19001标准5.4.1条款要求质量目标包括满足产品要求所需的内容。多数组织的质量目标没有涉及这方面的内容，只有一些反映工作质量的指标，如交检一次合格率等。
In 4, GB / T19001 standard 5.4.1 clause requires quality objectives include those needed to meet requirements for product. The majority of the organization's quality objectives are not related to the content, only some reflect the work of quality indicators, such as inspected a qualified rate.
     7.1a）指的是对产品实现进行策划时，要确定的产品质量目标和要求，主要是指产品的功能、性能指标和重要的质量特性要求。满足这些要求的相关内容是组织质量目标的组成部分。
7.1A ) refers to the planning product realization, to determine the quality objectives and requirements, mainly refers to the product's function, performance index and the important quality characteristics. To meet these requirements is the organization's quality objectives part.
     根据产品的特点，有的组织可以将产品的主要质量特性追求值列人组织的质量目标中，如噪声、有条件测量的可靠性指标，但对于大多数组织来说，只能在新开发产品时在产品实现策划阶段确定产品的质量目标。对于这样的组织，在策划其质量目标时，应该与7.1a）联系起来，以满足5.4.1对此提出的要求。
Based on the characteristics of the product, some organizations can product main quality characteristics of the pursuit of value out of the organization's quality objectives, such as noise, conditional measurement reliability index, but for most organizations, only in the development of new products in the planning of product realization stage determines the product quality target. For such organizations, in the planning of the quality objectives, and 7.1A ) link, in order to meet the 5.4.1 requirements.
     5.GB/T 19001标准5.4.1条款要求质量目标是可测量的，但一些组织（包括相关职能和层次）的部分质量目标往往是不可测量的，如规定产品性能达到国内外领先水平，但又不知道现有国际水平的信息，今后一段时期也缺乏获得这方面信息的渠道。还有一些组织将质量目标和下一步质量管理工作的安排和打算混为一谈。