TS16949认证总则的实施要点
The implementation of TS16949 certification.
　　 1. 组织的质量方针是什么？是如何制订出来的？制订的依据是什么？有书面的质量方针吗？是否沟通到组织的全体员工？
1 of the organization's quality policy is what? How to develop it? What is the basis? To have written the quality policy? Whether the communication to the organization 's staff?
　　 2. 组织的质量目标有哪些？是否包含组织的总目标？各职能部门目标和各层级的目标为何？制订质量目标的依据是什么？目标是否可以测量？制订的质量目标是否在期限内达到？制订的质量目标是否符合顾客的期望？
2 of the organization's quality objectives which to have? Whether to include the overall aims of the organization? The functions of various departments and all levels of objectives? Formulate quality target and on what basis? Whether the target can be measured? To develop the quality objectives are within reach? To develop the quality goal is to meet customer expectations?
　　 3. 目前质量目标的达成状况如何？对于未达成的质量目标是否采取了有关措施？
3 is the achievement of the quality objectives state how? For did not reach the quality goals are to take relevant measures?
　　 4. 最高管理者是通过什么方式把顾客的要求和法律法规的要求沟通到组织的各个层级和全体员工的？我们是如何遵守这些法律法规的？
4 top management is by what means the customer's requirements and the requirements of laws and regulations to communicate to the organization at all levels and all employees? We are how to comply with these laws and regulations?
　　 5. 最高管理者是如何知道组织的资源需求？是否提供了适用的资源？
5 top management is how to know the organization's resources demand? Whether to provide appropriate resources?
　　 6. 最高管理者如何理解以顾客为中心的理念？是通过什么途径什么方式了解顾客的满意度？对于顾客不满意项是如何处理的？
6 top management how to understand the customer-centric philosophy? Through what way what way to understand customer satisfaction? The customer is not satisfied with is how to handle?
　　 7. 顾客投诉是如何处理的？如果没有发生顾客投诉，是否就意味顾客满意呢？
7 customer complaints is how to handle? If no customer complaints, does it mean customer satisfaction?
　　 8. 组织有哪些激励员工的措施？最高管理者了解员工的满意度吗？
8 the organization what incentive measures? Top management about employee satisfaction?
　　 9. 最高管理者是如何分配各个部门的职能？如何分配各级管理人员权责？
9 top management is how to allocate the functions of various departments? How to allocate all levels of management responsibilities?
　　 10. 最高管理者如何理解持续改进？有哪些地方需要持续改进？是否有具体规划？持续改进的有效性如何？
10 top management to understand how continuous improvement? What place needs continuous improvement? Whether a specific planning? Continual improvement of the effectiveness of how?
　　 11. 最高管理者是如何监控产品质量的？监控的结果是否能达到预期的效果？
11 top management is how to monitor the quality of products? The results of monitoring whether can achieve the desired results?
　　 12. 最高管理者是如何监控员工工作的绩效？目前采取的手段有效吗？
12 top management is how to monitor employees' work performance? At present the means adopted effective?
　　 13. 最高管理者是如何监控员工的工作质量？又是如何提升员工的工作技能？
13 top management is how to monitor the quality of the work of the staff? How to enhance staff skills?
　　 14. 组织是否制订了经营计划？哪些人知道公司的经营计划？质量目标是否包含在经营计划中？
14 whether the organization has developed a business plan? What people know about the company's business plan? Quality objectives are included in the business plan?
　　 15. 所有的生产过程、各个班组(包括白班与夜班)，是否设置了质量控制人员？当出现重大质量事故时，负责质量的人员是否有停止生产的权力？负责质量的人员是否开具过生产停工单？最高管理者参与了吗？
15 all of the production process, each team ( including the day shift and night shift ), whether to set up quality control personnel? When the major quality accident, personnel responsible for quality have stopped production of power? Personnel responsible for quality whether issued production downtime? Top management involvement?
　　 16. 当出现质量问题，该信息是否第一时间报告到有采取纠正措施权力的管理阶层？
16 when appear quality problem, the information whether the first time report to take corrective measures power management?
　　 17. 是否设置了管理代表？管理代表的职责是什么？管理代表参加了哪些质量活动？
17 is set management representative? The management representative is responsible for what? Management representatives participated in the activity which quality?
　　 18. 是否设置了顾客代表？顾客代表的职责是什么？顾客代表是否参加了组织内一些质量会议或质量活动？顾客代表是否就选择特殊特性、制定质量目标、实施纠正与预防措施、产品的设计等方面发表过自己的意见或建议？采纳了吗？
18 is set up a customer representative? What are the responsibilities of the customer representative? Customer representative whether or not to join the organization within some quality meeting or quality activities? Customer representative is the selection of special characteristics, setting quality objectives, implementation of corrective and preventive actions, product design and other aspects of published opinions or suggestions? Adopted?