推行"三标一体化"是供电企业适应新形势发展的必然要求
Implementation of the " three integration" is the power supply enterprises to adapt to the new situation development request inevitably
几年来，供电企业通过达标、创一流等活动的开展，使企业管理水平有了一定的提高，但还明显存在着管理重结果，轻过程的现象，规范化管理、基础管理上显得十分薄弱。因此，导入并推行ISO9001（质量管理）、ISO14001（环境管理）、OHSMS18001（职业健康安全管理）"三标一体化"国际先进的管理模式，建立科学、规范、有序的管理体系，实现企业全员、全过程、全方位的管理就显得尤为重要。这不仅有利于提高供电企业的整体管理水平，巩固达标、创一流的成果，而且还有利于促进供电企业的可持续发展。
In recent years, power supply enterprise through the standard, first-class and other activities, make the enterprise management level has been improved, but also the apparent existence of management results, lightweight process, standardized management, the basic management is very weak. Therefore, import and introduction of ISO9001 ( quality management ), ISO14001 ( Environmental Management), OHSMS18001 ( occupation health and safety management )" three integration" of the international advanced management mode, establish a scientific, standardized, and orderly management system, realize the enterprise staff, whole process, all-around management appears particularly important. It is not only conducive to improve the overall management level of power supply enterprise, consolidating standards, first-class results, but also conducive to the promotion of the power supply enterprise's sustainable development.
推行"三标一体化"是供电企业适应新形势发展的必然要求
Implementation of the " three integration" is the power supply enterprises to adapt to the new situation development request inevitably
市场竞争伴随的不仅仅是经济的发展，服务问题、环境问题、职业健康安全问题已成为社会普遍关注的焦点，供电企业如何在增加客户对电能产品质量满意的同时，主动提升服务质量，加强环境保护，促进职业健康，实现电力生产与环境保护、职业健康安全的协调发展已成为必然。�"公司制改组，商业化运营，法制化管理"的过程中，需要构筑一个现代生产经营管理体系，使得这个体系在综合管理上科学合理，在专业管理上高效有序，在基础管理上完整规范。为此，供电企业必须改变过去传统的管理模式，努力建立和规范实行现代化的管理制度，促进企业的"自我发现、自我纠正、自我约束、自我完善、自我发展"的创新机制。同时，贯标的目的就是要按照国际体系标准为供电企业搭建一个科学的管理平台，实现管理工作与国际接轨；保证电能质量，满足顾客需求；保护环境，预防污染；强化安全生产，促进职业健康；通过持续改进，不断增强供电企业市场综合竞争力。
With the market competition is not only economic development, services, environment, occupation health safety issues have become the focus of attention of the community, how to increase the customer of power supply enterprise on electric energy quality satisfaction at the same time, take the initiative to promote the service quality, strengthen environmental protection, occupation health promotion, implementation of power production and environmental protection, occupation the health and safety of the coordinated development has become an inevitable. " The company is made reorganization, commercialize operation, legal system to change management " in the process, we need to build a modern production management system, making the system in the comprehensive management of scientific and rational, efficient and orderly in professional management, in the basic management complete specification. Therefore, the power supply enterprises must change traditional management pattern, efforts to establish and standardize the implementation of modern management system, promoting enterprise" self discovery, self correction, self restraint, self-improvement, self-development" innovation mechanism. At the same time, mark of be linked together to in accordance with international standards for power supply enterprises to build a scientific management platform, implementation management job and international conform; ensure the power quality, meet customer demand; protect environment, pollution prevention; aggrandizement safe production, promote the occupation health; through continuous improvement, constantly enhance the market competitiveness of power supply enterprises.
推行质量管理体系标准，就是在合同环境下，供电企业向客户提供可靠的质量信誉和质量担保，为满足客户的要求，提供可以信任的证明，这也是企业的无形资产。在非合同环境下，质量管理体系认证是为了使企业的质量管理体系有效运行，保证在电能的输、变、配过程中，使影响电能质量的技术、管理、人员等诸因素得到可靠的控制。此外，要求供电企业必须坚持以客户为中心，优化、简化服务流程，加强沟通，确保信息通畅。通过执行这一标准，进一步缩短业扩流程，规范营业窗口服务，内强素质，外塑形象，建�"通畅、高效、快速反应"的服务体系，全面提高服务水平和服务质量，充分体现"让政府满意，让客户满意"的服务理念。
Implementation of the quality management system standards, the contract is in environment, the power supply enterprise to provide customers with reliable quality reputation and quality assurance, to meet customer requirements, to provide you can trust, it is the intangible assets of the enterprise. In the context of contract, quality management system certification is to enable the enterprise quality management system to ensure effective operation, power transmission, variable, with the process, the influence of power quality in technology, management, personnel and other factors to obtain a reliable control. In addition, the power supply enterprise must adhere to the customer as the center, optimization, to simplify the process of service, strengthen communication, to ensure smooth information. Through the implementation of this standard, shorten further business expansion process, regulating the business service window, inside strong quality, outside the plastic image, build" unobstructed, efficient, rapid response" service system, improve service level and service quality, fully embodies the " let the government satisfaction, customer satisfaction," the service concept.